1 FAM 230
BUREAU OF HUMAN RESOURCES (HR)
(Office of Origin: HR/EX)
1 FAM 231 DIRECTOR GENERAL OF THE FOREIGN SERVICE AND DIRECTOR OF HUMAN RESOURCES (DGHR)
1 FAM 231.1 Responsibilities
a. The Director General of the Foreign Service and Director of Human Resources (DGHR) reports directly to the Under Secretary for Management (M). When the Under Secretary and Deputy Under Secretary are not available, the Director General may exercise certain authorities of the Under Secretary. See Delegation of Authority 244-1.
b. In consultation with the Under Secretary for Management, the DGHR manages the operation of the Bureau of Human Resources (HR) and is responsible for the operation of the Department’s:
(1) Foreign Service and Civil Service human resource systems; and
(2) Family Liaison functions.
Most functions are carried out by delegations to the Deputy Assistant Secretaries for Human Resources (HR), the Director of the Office of Family Liaison (HR/FLO), the Director of the Office of Casualty Assistance (HR/OCA), and other HR office directors. The Director General personally decides human resource and family liaison-related issues, when appropriate.
c. The DGHR coordinates human resources policies of the Department of State with those of the other foreign affairs agencies, including:
(1) U.S. Agency for International Development (USAID);
(2) Peace Corps;
(3) International Broadcasting Board; and
(4) Some elements of the Departments of Agriculture and Commerce.
d. The DGHR serves as Chairperson of the Board of the Foreign Service and the Board of Examiners for the Foreign Service, and also serves as Chairperson of the Executive Resources Board (ERB).
e. The DGHR has overall substantive and coordinating responsibility for the following Department regulatory publications:
(1) Foreign Affairs Manual, Volume 1 (Organization and Functions) subchapter 1 FAM 230, Bureau of Human Resources (HR);
(2) Foreign Affairs Manual, Volume 2 (General) subchapter section 2 FAM 113.7, Community Liaison Office; and
(3) Foreign Affairs Manual, Volume 3 (Human Resources) and its related Foreign Affairs Handbooks in their entirety.
f. The DGHR has substantive responsibility for 1 FAM 014, Organization Control, Policies, and Functional Statements (with CGFS and A/GIS/DIR).
1 FAM 231.2 Organization
An organization chart of HR is found in 1 FAM Exhibit 231.2.
1 FAM 231.3 Definitions
Abroad: Any locations outside of the United States and its territories.
Personnelist: A generic term used to describe any individual engaged in either Foreign Service or Civil Service human resources work at a professional level.
Schedules A, B, and C: These schedules are appointing authorities which cover a very wide range of positions and are subject to change. For a complete listing, see 5 CFR 213.
U.S. Foreign Service employees: U.S. citizens who are members of the Foreign Service.
Worldwide: This refers to all Department of State locations, both in and out of the United States and its territories.
1 FAM 231.4 Authorities
a. The Director General was designated as the head of the Bureau of Human Resources. The bureau was created as a result of the realignment of the Department’s human resources functions on November 23, 1975. (The position of Director General of the Foreign Service was created by the Foreign Service Act of 1946.)
b. The human resources functions performed by the Bureau of Human Resources are carried out under the applicable laws of the United States, principally those contained in Title 5 of the United States Code, the Foreign Service Act of 1980, the U.N. Participation Act, authorities transferred under the Foreign Affairs Reform and Restructuring Act of 1998, enabling legislation of the foreign affairs agencies, and implementing Executive Orders, regulations, and directives.
1 FAM 232 DEPUTY ASSISTANT SECRETARIES FOR HUMAN RESOURCES (DGHR/HR)
1 FAM 232.1 Principal Deputy Assistant Secretary for Human Resources (DGHR/HR)
a. The Principal Deputy Assistant Secretary for Human Resources serves as the principal deputy to the Director General of the Foreign Service and Director of Human Resources, assisting in the formulation and implementation of human resources policies and programs of the Department and the Foreign Service and other organizations under the jurisdiction of the Secretary of State.
b. As designated by the Director General, the Principal Deputy Assistant Secretary for Human Resources oversees the activities of various operating elements responsible for administering selected human resources programs of the Department and the Foreign Service.
c. The Principal DAS serves as a member of the Training Policy Committee.
d. When so designated, the Principal DAS serves as Acting Director General of the Foreign Service and Director of Human Resources.
1 FAM 232.2 Deputy Assistant Secretaries for Human Resources (DGHR/HR)
a. The three deputy assistant secretaries for Human Resources (DGHR/HR) under the Director General of the Foreign Service and Director of Human Resources, assist in the formulation and implementation of the human resources policies and programs of the Department and the Foreign Service and other organizations under the jurisdiction of the Secretary of State.
b. As assigned by the Director General, they oversee the activities of various operating elements responsible for administering selected human resources programs in the Department and abroad.
c. They undertake specific supervisory responsibilities as designated by the Director General.
d. Any HR DAS, when so designated, serves as Acting Director General of the Foreign Service and Director of Human Resources.
1 FAM 233 OFFICES
1 FAM 233.1 Office of Career Development and Assignments (HR/CDA)
a. The Office of Career Development and Assignments (HR/CDA) directs all programs concerned with the professional development of U.S. citizen members of the Foreign Service of the Department, except those training functions specifically delegated to the Foreign Service Institute (FSI), giving appropriate consideration to employee development, bureau requirements, and needs of the Foreign Service and Foreign Service discipline.
b. HR/CDA administers the open assignment process of the Foreign Service by proposing candidates for onward assignments while maintaining a balance between the requirements of the Department and the career development needs of the individual.
c. HR/CDA administers the human resources policies, programs, and regulations affecting human resources within the jurisdiction of the office, making recommendations for changes and improvements when appropriate.
d. HR/CDA provides career counseling to Foreign Service applicants, including guidance on career development and transition from previous careers into the Foreign Service, and implements the Department’s affirmative action policies as they affect career development and assignments.
e. HR/CDA administers: legislation; regulations; Executive Orders; policies; informal and formal agreements between the Department of State and other U.S. Government agencies relating to commissions, titles, and rank; precedence regulations; and policies for all U.S. Government personnel assigned to Foreign Service posts.
f. HR/CDA coordinates and processes the appointment and resignation of candidates for, and incumbents of, chief-of-mission and other Presidential appointment positions which come under the jurisdiction of the Department of State.
1 FAM 233.2 Office of Civil Service Human Resource Management (HR/CSHRM)
a. The Office of Civil Service Human Resource Management (HR/CSHRM) develops, monitors, and administers programs, policies, and procedures and evaluation criteria for designated Civil Service human resources management functions, including merit staffing, career development and training, performance management, executive resources management, and position classification.
b. HR/CSHRM analyzes human resources management issues, evaluates alternative approaches, and designs Department-wide policies to meet identified or anticipated needs. HR/CSHRM reviews and evaluates pertinent statutes, regulations, and case law for applicability to Department programs and operations. HR/CSHRM develops Department regulations and drafts and responds to legislative and regulatory proposals in support of assigned programs and functions.
c. HR/CSHRM provides policy interpretation, direction, and procedural guidance to HR service providers in general HR management and practices in the specific functional areas of classification, staffing, performance management, and executive resources management.
d. HR/CSHRM serves as liaison with the Office of Personnel Management (OPM) on matters related to designated Civil Service functions.
e. HR/CSHRM manages an HR Accountability Program to assess the overall delivery of HR management services and adherence to merit principles. HR/CSHRM conducts accountability and program evaluation reviews and audits. HR/CSHRM identifies best practices and major and minor deficiencies in services, prohibited personnel practices, and misapplication of law and regulation. HR/CSHRM evaluates compliance with audit and evaluation findings and recommendations. HR/CSHRM participates with HR/SS in the Quality Assurance/Continuous Improvement Program.
1 FAM 233.3 Office of Employee Relations (HR/ER)
a. The Office of Employee Relations (HR/ER) administers and develops policies, plans, and procedures for:
(2) Emergency visitation travel;
(3) Travel of children of separated parents;
(4) Voluntary leave transfer program;
(5) Family and Medical Leave Act;
(6) Visitation and rest and recuperation (R&R) travel;
(7) R&R posts for State and participating foreign affairs agencies;
(8) The conduct, suitability, and discipline program for Foreign Service and Civil Service employees;
(9) Counseling and naturalization services for Foreign Service members marrying foreign nationals;
(10) Adverse actions based on performance; and
(11) Counseling supervisors and employees on conduct and performance problems.
b. HR/ER administers and develops policies, plans, and procedures for employee benefits and services programs, including the:
(1) Federal Employees Health Benefits Program and the Federal Employees Group Life Insurance Program;
(2) Workers compensation programs; and
(3) Family Workplace Initiatives Program.
c. HR/ER manages the regulations process for HR. HR/ER issues human resources regulations for DGHR, HR, the Foreign Service, and the other foreign affairs agencies. This function includes:
(1) Coordination of the preparation and clearance by appropriate offices of new and revised human resources regulations, and tracking their progress; and
(2) Drafting, editing, obtaining appropriate interagency management clearances, and publication of approved human resources regulations.
d. HR/ER administers Department campaigns and drives including the Combined Federal Campaign, U.S. Savings Bond Drive, and volunteer programs.
e. HR/ER publishes and distributes the monthly State Magazine.
1 FAM 233.4 Executive Office (HR/EX)
a. The HR Executive Office (HR/EX) coordinates overall Department and bureau policy requirements with bureau offices.
b. HR/EX formulates and executes the budget for the bureau.
c. HR/EX authorizes and approves funds for travel and transportation of effects associated with the assignment, transfer, home leave, and separation of Foreign Service personnel and their dependents.
d. HR/EX issues permanent change-of-station travel authorizations to Foreign Service and Civil Service employees and their eligible family members (EFMs).
e. HR/EX provides administrative and general support services for the bureau.
f. HR/EX coordinates human resources services for the bureau.
g. HR/EX develops and coordinates the records management program for the Department.
h. HR/EX maintains official human resources folders for the Department and controls access to them.
i. HR/EX administers the Freedom of Information Act (FOIA) and the Privacy Act for the bureau. HR/EX administers requests for the Department that involve human resources issues.
j. HR/EX provides employment verification services for the Department.
k. HR/EX manages the communications center for the bureau.
l. HR/EX manages the bureau’s automation and information management program.
m. HR/EX develops and maintains Department corporate worldwide human resources systems, including systems of records, and provides official human resources statistical information to the bureau and the Department.
n. HR/EX provides expert advice and technical guidance in the use of HR systems and software to HR personnel in the Department and abroad.
1 FAM 233.5 Family Liaison Office (HR/FLO)
The Family Liaison Office (HR/FLO) is an advocate on quality-of-life issues for Foreign Service and other U.S. Government agency employees and family members assigned to posts abroad. HR/FLO represents concerns to management, develops programs, and provides client services, particularly, but not solely, in the areas of education, family member employment, and crisis management. HR/FLO plays a key role in evacuation preparation, implementation, and support. HR/FLO sets policy for and manages the Community Liaison Office Program which provides similar services at posts abroad.
1 FAM 233.6 GRIEVANCE STAFF (HR/G)
a. The Grievance Staff (HR/G) advises and assists the Director General of the Foreign Service and senior officials of the Bureau of Human Resources with regard to grievance matters involving Foreign Service and Civil Service employees.
b. HR/G investigates grievances and prepares recommendations, in the form of decision letters for the signature of a Deputy Assistant Secretary for Human Resources, for the resolution of grievances submitted under the Foreign Service Grievance System (see 3 FAM 4400) or the Civil Service Grievance System (see 3 FAM 4700).
c. HR/G oversees implementation of remedial action, as necessary, to resolve grievances.
d. HR/G represents the Department in cases appealed to the Foreign Service Grievance Board.
e. HR/G maintains liaison with the Office of the Legal Adviser (L) and the Department of Justice regarding litigation arising from grievance cases.
1 FAM 233.7 Office of Accessibility and Accommodations (HR/OAA)
a. The Office of Accessibility and Accommodations (HR/OAA) develops and coordinates disability policy, initiatives, practical applications, responds to concerns regarding access to the physical and virtual environment, and implements the Department’s Selective Placement Program, which promotes and facilitates the placement of qualified individuals with disabilities.
b. The Office of Accessibility and Accommodations’ Accessibility Division (HR/OAA/AD) oversees accessibility standards, coordinates the Section 508 program (Section 508 of the Rehabilitation Act of 1973, 29 U.S.C. 794d), provides multimedia captioning, description services, assistive technology equipment and devices, information, and communication technology support. HR/OAA/AD:
(1) In coordination with the Chief Information Officer, works to achieve the goals of the Department’s Section 508 program. This includes:
· Providing subject matter expertise regarding Section 508 reporting requirements, evaluating all General Exceptions requests for Section 508;
· Monitoring, managing, checking, collecting and disseminating standards and information regarding the Department’s compliance of existing Information Technology (IT) solutions;
· Ensuring accessibility is incorporated in agency IT lifecycle and Acquisition planning;
· Establishing training requirements for IT Accessibility Standards;
· Collecting metrics and data to measure compliance; and
· Reporting Section 508 Program maturity to the Office of Management and Budget.
(2) Supports and obtains required approvals for the Department’s Assistive Information and Communication Technologies (A-ICT). Provides assistive technologies, software and hardware, subject expertise and support of reasonable accommodations for individuals with disabilities.
(3) Provides multimedia captioning and description services for Department programs in support of Section 508 and individuals with disabilities.
(4) In collaboration with the Bureau of Overseas Building Operations and the Bureau of Administration, promotes equal access for individuals with disabilities to Department facilities, transportation vehicles, and emergency management activities.
c. The Office of Accessibility and Accommodations’ Disability and Reasonable Accommodation Division (HR/OAA/DRAD):
(1) Is the decision maker on all requests for reasonable accommodation.
(2) Provides reasonable accommodation solutions for qualified employees and job applicants with disabilities, including but not limited to testing accommodations, modified work schedules and telework, unpaid leave, job restructuring, assistive technology, ergonomic and other assistive devices, accommodation assistants, reassignment.
(3) Consults with and advises Department Bureaus, Offices and Posts, domestically and abroad, regarding reasonable accommodation.
(4) Oversees and administers the Department’s American Sign Language (ASL) Interpreting Program, Mobility Scooter Program, and Personal Assistance Services (PAS).
1 FAM 233.8 Office of Casualty Assistance (HR/OCA)
a. The Office of Casualty Assistance (HR/OCA) provides administrative assistance and support following the death of a direct-hire U.S. citizen Department of State employee serving abroad or their family member, or of a Department of State employee in the United States.
b. HR/OCA also offers support to all direct-hire U.S. Government employees serving under chief-of-mission authority and their family members, including locally employed staff (LE staff), and Department of State employees in the United States who are victims of terrorism, mass casualty, or certain other critical incidents, whether the victims are killed, injured, or impaired. HR/OCA provides a single point-of-contact at the Department for employees and families, and is an advocate within the Department, with other Federal, State and local agencies, and in the private sector, providing assistance with respect to benefits and compensation, counseling, community services, and other support. HR/OCA also may assist employees and family members in cases of terminal illness.
c. HR/OCA has established crisis-support teams and trains volunteer members (consisting of HR employees from various offices), which may be called upon to provide family support in the aftermath of an incident involving multiple deaths and/or injuries. See the HR/OCA Web site on the Department of State’s Intranet.
1 FAM 233.9 Office of Overseas Employment (HR/OE)
The Office of Overseas Employment (HR/OE) develops, coordinates, and administers the policies, regulations, and procedures governing the independent interagency Foreign Service national (FSN) human resources system, including local compensation plans covering foreign nationals and U.S. citizens resident abroad, direct-hire, personal-services-contract and agreement employees hired by the Department of State, the other foreign affairs agencies, and other participating U.S. Government agencies attached to Foreign Service posts abroad, and the Department’s direct-hire and personal-services-contract and/or agreement employment programs for all locally-employed U.S. citizen employees, including U.S. citizens resident abroad and employees who are eligible family members of career U.S. Foreign Service, Civil Service, and uniform military service personnel. HR/OE monitors posts’ administration of these systems and provides policy interpretation and procedural guidance on the management of human resources. HR/OE takes the lead on interagency policy, legislative, regulatory, and procedural issues for foreign nationals and U.S. citizens employed abroad. HR/OE serves as the executive office for the Interagency Foreign Service National Human Resources Policy Coordinating Committee.
1 FAM 233.10 Policy Coordination Staff (HR/PC)
a. The Policy Coordination Staff (HR/PC) serves as Department coordinator for modification of the human resources system and for coordination of Foreign Service and Civil Service human resource policies, programs, and procedures.
b. HR/PC recommends changes in human resources policy and programs; ensures coordination of policies and procedures within the bureau and with other bureaus and their integration into the overall priorities and goals of the Director General of the Foreign Service and Director of Human Resources; and monitors implementation.
c. HR/PC provides regular liaison with the American Foreign Service Association, American Federation of U.S. Government Employees, other agencies, and the Congress, the public, the press, and other media on matters of human resources policy on behalf of DGHR.
d. HR/PC performs a wide range of policy planning and implementation functions including human resources research, long-range planning and studies, and coordinates bureau action on all human resources issues, including legislative issues, litigation, labor-management partnership, collective bargaining, public affairs, regulations, and equal employment.
1 FAM 233.11 Office of Performance Evaluation (HR/PE)
a. The Office of Performance Evaluation (HR/PE) develops and administers human resources policies, programs, and regulations affecting performance evaluation, promotion, tenuring, separation of members of the Foreign Service, and the Department’s incentive awards and suggestion awards programs. HR/PE develops and administers appropriate training for users of the Foreign Service appraisal system.
b. HR/PE organizes, advises, and provides staff services for the review and appraisal of the performance records of Foreign Service members.
c. HR/PE implements the decisions of the Under Secretary for Management and/or the Director General of the Foreign Service and Director of Human Resources regarding tenuring boards and other review panels and boards for Foreign Service members.
1 FAM 233.12 Office of Recruitment, Examination, and Employment (HR/REE)
a. The Office of Recruitment, Examination, and Employment (HR/REE) manages and coordinates the recruitment, examination, and selection and hiring of new Foreign Service human resources employees for the Department.
b. HR/REE provides a Staff Director, Registrar, and staff for the Board of Examiners of the Foreign Service (HR/REE/BEX).
c. HR/REE manages student employment programs for the Department.
d. HR/REE provides related services to other foreign affairs agencies on a limited basis as provided by agreements with those agencies.
1 FAM 233.13 Office of Resource Management and Organization Analysis (HR/RMA)
a. The Office of Resource Management and Organization Analysis (HR/RMA) provides overall leadership and coordination in the development and implementation of policies, plans, procedures, and standards for classification of Foreign Service positions domestically and abroad, and for senior Foreign Service positions worldwide.
b. HR/RMA administers, interprets, and disseminates policies and procedures for Civil Service classification appeals.
c. HR/RMA conducts standards reviews and development projects (for the Foreign Service) to include coordination of the review and comment on draft classification standards.
d. HR/RMA plans, develops, establishes, interprets, evaluates, and advises management on U.S. Government-wide uniform foreign affairs agency and Department policies, procedures, activities, and/or strategies affecting a wide range of compensation program areas.
e. HR/RMA conducts evaluations, policy development, and operational activities associated with the Department’s organizational review and approval, and position management programs.
g. HR/RMA approves the establishment, abolishment, or reprogramming, as appropriate, of all Department-of-State positions.
h. HR/RMA directs a workload measurement program and manages the Department’s full-time equivalent (FTE) system.
i. HR/RMA allocates FTE ceilings to Department bureaus and realigns allocations based upon changing needs and priorities.
j. HR/RMA conducts reviews of all bureau program plans and budget submissions to recommend and justify allocation of human resources.
k. HR/RMA defends the Department’s FTE requirements before the Office of Management and Budget (OMB).
l. HR/RMA provides workforce planning for both the Foreign Service and Civil Service.
m. HR/RMA analyzes human resources management issues and develops management systems to permit more effective use of available resources.
n. HR/RMA supports the Director General of the Foreign Service and Director of Human Resources (DGHR) in his or her role as a member of the Under Secretary for Management’s team.
o. HR/RMA conducts special studies and/or coordinates Department programs related to position classification, position management, occupational structure, compensation, workforce planning, or resource planning.
p. HR/RMA provides analysis of general human resources management issues of interest to the Department’s principal officers.
1 FAM 233.14 Office of Retirement (HR/RET)
a. The Office of Retirement (HR/RET) administers the Foreign Service Retirement and Disability System and the Foreign Service Pension System for participants for the Department of State and other foreign affairs agencies. HR/RET:
(1) Issues policies and regulations and operates automated systems to manage these programs;
(2) Determines eligibility for benefits and authorizes payment, adjustment, and termination of benefits under these programs; and
(3) Counsels U.S. Foreign Service employees and their families about these programs.
b. HR/RET helps OPM administer the Civil Service Retirement System and the Federal Employees Retirement System for Department of State employees (including Foreign Service nationals (FSNs)) covered by these programs. HR/RET:
(1) Helps prepare retirement records in conjunction with bureau executive offices, CGFS, and posts abroad for submission to OPM; and
(2) Counsels U.S. Civil Service employees and their families about these programs.
c. HR/RET helps OPM administer the Federal Employees Group Life Insurance (FEGLI) Program and the Federal Employees Health Benefits (FEHB) Program for Foreign Service annuitants and certain Department of State employees and their dependents, described as follows:
(1) Maintains records of health and life insurance enrollments and authorizes collection of premiums for coverage of annuitants under these programs;
(2) Manages the FEHB program for former spouses of Foreign Service employees and annuitants; and
(3) Manages the program for temporary continuation of FEHB coverage under Public Law 100-654 for all Department of State employees and Foreign Service annuitants.
d. HR/RET helps the Federal Retirement Thrift Investment Board administer the Thrift Savings Plan (TSP) for Department of State participants. HR/RET manages TSP open seasons for Department of State employees.
e. HR/RET conducts briefings on the Civil Service and Foreign Service retirement systems at periodic retirement planning seminars.
1 FAM 233.15 Office of Shared Services (HR/SS)
a. The Office of Shared Services (HR/SS) administers the position classification, staffing, and pay administration programs for several client bureaus. HR/SS provides advice, guidance, technical assistance, and operations-level support services to client bureaus. HR/SS ensures that human resources actions submitted by customers and programs administered by clients are in compliance with applicable laws, rules, and regulations.
b. HR/SS exercises final approval authority for Civil Service and domestic Foreign Service non-senior level position classification and human resources staffing actions initiated by client bureaus.
c. HR/SS manages Department-wide programs to include, but not be limited to, the Upward Mobility Program, Interagency Career Assistance Program, the Voluntary Leave Transfer Program, and the Homeland Security Presidential Directive-12 Program.
1 FAM 236 THROUGH 239 UNASSIGNED
1 FAM Exhibit 231.2
BUREAU OF HUMAN RESOURCES (HR)