1 FAM 210 BUREAU OF ADMINISTRATION (A)

UNCLASSIFIED (U)

1 FAM 200
INTERNAL FUNCTIONAL BUREAUS

1 FAM 210

BUREAU OF ADMINISTRATION (A)

(CT:ORG-688; 01-31-2025)
(Office of Origin: A/PRI/EX)

1 FAM 211 SCOPE AND AUTHORITY

(CT:ORG-113; 07-01-2002)

It is the policy of the Department of State to provide for a uniform handling of administrative programs and responsibilities.

1 FAM 211.2 Assistant Secretary Responsibilities

(CT:ORG-688; 01-31-2025)

a. The Assistant Secretary reports directly to the Under Secretary for Management (M).

(1) Under the overall direction of the Under Secretary for Management, the Assistant Secretary directs the Bureau of Administration (A).

(2) When the Under Secretary and Deputy Under Secretary are not available, the Assistant Secretary may exercise certain authorities of the Under Secretary. See Delegation of Authority 244-1.

b. The Assistant Secretary establishes program priorities, oversees the preparation of budget estimates for the bureau, and supervises the use of appropriated funds for the bureau in accordance with Congressional limitations, program objectives and policies of the President and the Secretary.

c. The Assistant Secretary oversees offices providing language services, allowances, and differentials, support of overseas schools, domestic real property including asset management and facilities management services, domestic occupational safety and health, and domestic environmental protection and energy conservation.

d. The Assistant Secretary oversees the Department’s logistics functions (acquisition, supply, transportation, travel, property management, fleet management, and diplomatic pouch and mail).

e. The Assistant Secretary manages the Department’s Records Program, Information Access, and Classification Management and Declassification Review Programs, Global Publishing Solutions, Directives Management, and the Ralph Bunche Library.

f. The Assistant Secretary establishes or otherwise ensures that a process is in place to evaluate whether proposed collections of information should be approved and certifies such proposed collections of information for OMB review and approval.

g. The Assistant Secretary is responsible for development and implementation of a Department-wide risk-based breach notification policy to inform affected individuals in the event of a breach of Personally Identifiable Information (PII).

h. The Assistant Secretary oversees the creation of privacy training and awareness to ensure that individual privacy interests are addressed and safeguards are in place to prevent the loss or misuse of personally identifiable information (PII).

i. The Assistant Secretary provides support to the Office of Small and Disadvantaged Business Utilization (OSDBU), which is attached to the A Bureau for administrative purposes. The Assistant Secretary facilitates collaboration between OSDBU and the Office of Global Acquisition (A/GA). The Director of OSDBU reports directly to the Deputy Secretary of State concerning its policies and activities, in accordance with Section 15 (k) of the Small Business Act.

j. The Assistant Secretary directs administrative oversight and services of the Office of Global Acquisition (A/GA).

k. The Assistant Secretary serves as Chief Acquisition Officer for the Department of State.

l. The Assistant Secretary ensures continuing liaison with OMB and members and staffs of Congressional committees having oversight responsibilities for Department operations.

m. The Assistant Secretary serves as the Department’s Continuity Coordinator and senior official responsible for meeting the Department’s requirements of Presidential Policy Directive 40, National Continuity Policy (PPD-40), and ensures the effectiveness and survivability of the Department’s continuity capability.

n. The Assistant Secretary represents the Department on the Inter-Agency Continuity Advisory Group (CAG), which provides continuity policy and program oversight.

o. The Assistant Secretary coordinates the Department’s roles and responsibilities in supporting a response to domestic incidents of National Significance as required in the National Response Framework (NRF), except for all law enforcement/security pursuant to the Omnibus Diplomatic Security and Antiterrorism Act of 1986, as amended (22 U.S.C. 4802 et seq.), where the Assistant Secretary for Diplomatic Security (DS) has jurisdiction and oversight authority.

p. The Assistant Secretary oversees the Department’s Incident Management Team (IMT) which is a standby taskforce of trained personnel that coordinates the response to and recovery from domestic emergencies that impact Department of State personnel, facilities, and/or operations. Under this authority, the Assistant Secretary activates the IMT for natural disasters and recommends an activation for Under Secretary approval for all other types of emergencies.

q. The Assistant Secretary ensures the Department can communicate with and account for its personnel in the event of an emergency. Under this authority, the Assistant Secretary initiates emergency notifications and personnel accountability for the domestic workforce, as necessary.

r. The Assistant Secretary serves on Executive Office of the President Policy Coordinating Committees when directed.

s. The Assistant Secretary serves as Chairman of:

(1) Overseas Schools Policy Committee;

(2) Selection committee for the Leamon R. Hunt Award for Administrative Excellence; and

(3) The State Service Providers Steering Committee;

t. The Assistant Secretary provides overall direction of the Department’s energy conservation program. In addition, the Assistant Secretary serves as the Department of State’s representative to the Federal Interagency Energy Policy Committee ("656 Committee").

u. The Assistant Secretary has overall substantive responsibility for the following Department regulatory publications:

(1) Foreign Affairs Manual Volume 1 (Organization and Functions): subchapter 1 FAM 210—Bureau of Administration (A);

(2) Foreign Affairs Manual Volume 2 (General): subchapters dealing with administrative services;

(3) Foreign Affairs Manual Volume 5 (Information Management): 5 FAM 400—Records Management, 5 FAM 1300—Publications and Related Services, and 5 FAM 1400—Library Services; 5 FAH-4, Records Management Handbook; and 5 FAH-7, Graphics Standards Handbook; in their entirety;

(4) Foreign Affairs Manual Volume 14 (Logistics Management): 14 FAH-1, Department-Wide Personal Property Management Handbook; 14 FAH-2, Contracting Officer’s Representative Handbook; 14 FAH-3, Acquisition Career Management Program Handbook; and 14 FAH-4 Pouch and Mail Handbook; 14 FAH-5 Diplomatic Post Office Handbook and

(5) Foreign Affairs Manual Volume 6 (General Services Management and Domestic Emergency Management);

(6) Foreign Affairs Manual Volume 17 (Real Property Asset Management)

v. The Assistant Secretary has substantive responsibility for the Overseas Contracting and Simplified Acquisition Guidebook and the Department of State Standardized Regulations (DSSR).

w. The Assistant Secretary appoints the chair, co-chair, and members of the Department’s Appeals Review Panel for the adjudication of appeals filed under the Freedom of Information Act (FOIA), Privacy Act, and Executive Order 13526 (national security).

x. The Assistant Secretary serves as a member of the Security Appeals Panel.

y. The Assistant Secretary serves as the senior official responsible for meeting the goals and requirements of Executive Order 13834, Efficient Federal Operations.

z. The Assistant Secretary has delegated authority from the Secretary of State to oversee the establishment, maintenance, and operation of employee associations at posts. The Assistant Secretary approves and where appropriate, revokes employee association charters.

aa. The Assistant Secretary serves as the Chief Freedom of Information Act (FOIA) Officer in accordance with Executive Order 13392 (“Improving Agency Disclosure of Information”) with agency-wide responsibility for FOIA compliance.

bb. The Assistant Secretary serves as the Department's Senior Official for Plain Writing, responsible for oversight of the Department's plain writing activities for compliance with the requirements of the Plain Writing Act of 2010.

cc. The Assistant Secretary serves as the Single Real Property Officer–Domestic (SRPO-D) for domestic real estate functions and authorities for the Department of State as delegated by Department of State Delegation of Authority No. 514 and described in Executive Order 13327 of February 4, 2004.

1 FAM 211.3 Organization

(CT:ORG-210; 05-01-2009)

An organization chart of the Bureau of Administration (A) is found in 1 FAM Exhibit 211.3.

1 FAM 211.4 Definitions

(CT:ORG-688; 01-31-2025)

Benchmarking: The innovative adaptation of best practices with the objective of gaining competitive advantage.

Breach: Refers to the loss of control, compromise, unauthorized disclosure, unauthorized acquisition, unauthorized access, or any similar term referring to situations where persons other than authorized users and for an other than authorized purpose have access or potential access to personally identifiable information, whether physical or electronic.

Bureau Continuity Plan (BCP): A bureau-specific plan used to describe actions taken to ensure the safety of Department personnel and to ensure bureau readiness to continue essential functions across a wide range of domestic emergencies that impact the Department.

Chargeback system: A system in which the recipient of a particular service or product pays for the actual cost of the service/product.

Continuity Coordinator: The senior accountable official, designated by leadership or elected officials, who is responsible for oversight of a department or agency’s continuity program. Continuity coordinators are supported by a continuity manager and other continuity planners within subcomponent levels throughout the organization or government.

Continuity of Government (COG): A coordinated effort within the executive, legislative, or judicial branches to ensure that essential functions continue to be performed before, during and after an emergency or threat. Continuity of government is intended to preserve the statutory and constitutional authority of elected officials at all levels of government across the United States.

Continuity of Operations (COOP): An effort within individual organizations to ensure that essential functions continue to be performed during disruption of normal operations.

Core response group: A group designated to respond promptly and appropriately in the event of a data breach involving personally identifiable information (PII).

Electronic commerce: Electronic techniques for accomplishing business transactions, including electronic mail or messaging, World Wide Web technology, electronic bulletin boards, purchase cards, electronic funds transfers, and electronic data interchange.

Emergency Management Center (EMC): The Department’s main emergency management center, managed by A/OEM and located in the Harry S Truman Building (HST), Room B235B. A/OEM facilitates the use of the EMC to coordinate and relay information about the Department’s internal emergency preparedness and response activities regarding any domestic emergency that impacts the Department.

Enduring constitutional government (ECG): A cooperative effort among the executive, legislative, and judicial branches of the U.S. Government, coordinated by the President, as a matter of comity with respect to the legislative and judicial branches and with proper respect for the constitutional separation of powers among the branches, to preserve the constitutional framework under which the nation is governed and the capability of all three branches of government to execute constitutional responsibilities and provide for orderly succession, appropriate transition of leadership, and interoperability and support of national essential functions (NEFs) during a catastrophic emergency.

Essential functions: A subset of government functions that are determined to be critical activities. These essential functions are then used to identify supporting tasks and resources that must be included in the organization’s continuity planning process. The term “essential functions” refers to those functions an organization must continue in a continuity situation, whether the functions are MEFs, PMEFs or ESAs.

Fleet Management Council (FMC): An internal advisory council comprised of representatives from Regional and Functional Bureaus with vehicle fleet equities that advises domestic and overseas fleet management staff. A/DOES and A/GO co-chair the FMC.

Life-cycle management of records: Refers to the creation, acquisition, maintenance, use, and disposition of those records.

Mission essential functions (MEFs): The essential functions directly related to accomplishing an organization’s mission as set forth in statutory or executive charter. Generally, MEFs are unique to each organization.

National Continuity Coordinator (NCC): The NCC is responsible for coordinating the development and implementation of Federal continuity policies, which includes establishing national essential functions (NEFs); continuity requirements for all executive departments and agencies; and provides guidance for State, local, territorial, and tribal governments, as well as private sector organizations, to ensure a comprehensive and integrated national continuity program that will enable a more rapid and effective response to and recovery from a national emergency. The Assistant to the President for Homeland Security and Counterterrorism (APHS/CT) holds this position.

National essential functions (NEFs): Select functions necessary to lead and sustain the Nation during a catastrophic emergency and which, therefore, must be supported through COOP, COG and ECG capabilities.

National response framework (NRF): The guiding principles enabling all levels of domestic response partners to prepare for and provide a unified response to disasters and emergencies. Building on the existing National Incident Management System (NIMS), as well as Incident Command System (ICS) standardization, the NRF's coordinating structures are always in effect for implementation at any level and at any time for local, State, and national emergency or disaster response.

Occupant Emergency Organization (OEO): The emergency response organization comprised of employees of Federal agencies designated to perform the requirements established by the Occupant Emergency Plan.

Occupant Emergency Plan (OEP): Procedures developed to protect life and property in a specific federally occupied space under stipulated emergency conditions. Department domestic facility OEPs are maintained on the Domestic Emergency Planning System (DEPS).

Personally identifiable information (PII): Refers to information which can be used to distinguish or trace an individual’s identity, such as their name, social security number, biometric records, etc. alone, or when combined with other personal or identifying information, which is linked or linkable to a specific individual, such as date and place of birth, mother’s maiden name, etc.

Primary mission essential functions (PMEFs): Those MEFs that must be continuously performed to support or implement the uninterrupted performance of NEFs.

1 FAM 211.5 Authorities

(CT:ORG-688; 01-31-2025)

a. A wide range of statutes and regulations govern the activities of the Bureau of Administration (A). These include the biennial State Department authorization acts and annual appropriations acts, as well as existing bodies of organic law, including the State Department Basic Authorities Act, as amended; the Budget Enforcement Act; the Foreign Service Act of 1980; and the Federal Managers’ Financial Integrity Act.

b. Other authorities that govern the A Bureau include:

(1) Allowances Program:

(a) Overseas Differentials and Allowances Act, 5 U.S.C. 5921 - 5928;

(b) Section 905 of the Foreign Service Act of 1980, 22 U.S.C. 4085;

(d) United Nations Participation Act, 22 U.S.C. 287;

(e) The Act of 1966, 5 U.S.C. 5913;

(f) Section 3 of the Federal Civilian and Contractor Travel Expenses Act, 5 U.S.C. 5702;

(g) The Defense Department Overseas Teachers Pay and Personnel Practices Act of 1959, as amended, 20 U.S.C. 905 - 906;

(h) Section 901(6) of the Foreign Service Act of 1980, 22 U.S.C. 4081(6); and

(i) Delegation of Authority No. 387, dated August 26, 2015.

(2) Competitive sourcing:

(a) Federal Activities Inventory Reform (FAIR) Act of 1998, 31 U.S.C. 501; and

(b) OMB Circular A-76;

(3) Diplomatic pouch and mail:

(a) Vienna Convention on Diplomatic Relations, Article 27;

(b) 39 U.S.C. 413, 39 U.S.C. 406, and 39 U.S.C. 3401;

(d) The Economy Act, 31 U.S.C. 1535 - 1536;

(4) Emergency management efforts:

(a) United States Code (U.S.C.):

· Federal Property and Administrative Services Act of 1949, 40 U.S.C. 101 et seq.; and

· The International Center Act, Public Law 90-553, as amended by Public Law 97-186;

(b) Code of Federal Regulations (CFR):

· 36 CFR Part 1223, Managing Vital Records;

· 41 CFR 102-74.230 - 41 CFR 102-74.260, Occupant Emergency Program, revised as of January 1, 2007;

· 44 CFR Part 2, Subpart A – Organization, Functions, and Delegations of Authority, October 1, 2005

· Executive Order 13618, Assignment of National Security and Emergency Preparedness Communications Functions, July 6, 2012;

· Executive Order 12656, Assignment of Emergency Preparedness Responsibilities, dated November 18, 1988;

· Executive Order 13251, Providing an Order of Succession Within the Department of State, dated December 28, 2001; and

· Executive Order 13347, Individuals with Disabilities in Emergency Preparedness, dated July 22, 2004;

· Executive Order 13865, Coordinating National Resilience to Electromagnetic Pulses, dated March 26, 2019;

(d) Federal Continuity Directives (FCDs):

· 1 – Federal Continuity Directive 1 (FCD 1), Federal Executive Branch National Continuity Program and Requirements, January 17, 2017;

· 2 - Federal Continuity Directive 2 (FCD 2), Federal Executive Branch Mission Essential Function and Primary Mission Essential Function Identification and Submission Process, June 13, 2017

(e) Presidential Decision Directive (PDD):

· 62 – Protection Against Unconventional Threats to the Homeland and Americans Overseas, dated May 22, 1998;

(f) National Security Presidential Directive (NSPD):

· 51 – National Continuity Policy, dated May 9, 2007;

(g) Homeland Security Presidential Directives (HSPDs):

· 1 – Organization and Operation of the Homeland Security Council, dated October 29, 2001;

· 2 – Homeland Security Advisory System, dated March 11, 2002;

· 3 – Management of Domestic Incidents, dated February 28, 2003;

· 4 – Critical Infrastructure Identification, Prioritization, and Protections, dated December 17, 2003;

· 5 – National Preparedness, dated December 17, 2003; and

· 6 – National Continuity Policy, dated May 9, 2007;

(h) Presidential Policy Directives (PPD):

· Presidential Policy Directive (PPD) 40, National Continuity Policy. National Response Framework, January 2008

(i) National initiatives:

· National Response Framework, Fourth Edition, October 29, 2019;

· National Communications System Directive (NCSD) 3-10, Minimum Requirements for Continuity Communications Capabilities, dated July 25, 2007;

· Critical Infrastructure Protection, the National Infrastructure Protection Plan (NIPP) of 2013;

· National Incident Management System (NIMS), dated January 16, 2020; and

· National Fire Protection Association 1600, “Standard on Disaster/Emergency Management and Business Continuity Programs”;

(5) Employee associations:

(a) State Department Basic Authorities Act, Section 31(c), 22 U.S.C. 2703; and

(b) The Vienna Convention on Diplomatic Relations;

(6) Employee claims: Military Personnel and Civilian Employee Claims Act of 1964, as amended, 31 U.S.C. 3721;

(7) Environmental stewardship and energy conservation management:

(a) Energy Policy Act of 1992 (EPACT), Public Law 102-486;

(b) National Environmental Policy Act of 1969, Public Law 91-190;

(d) E.O. 13834, (05/17/2018) Efficient Federal Operations;

(e) Community Right–to-Know; and

(f) Toxic Release Reporting;

(8) Real Property Asset Management:

(a) Property Management sections of the Federal Property and Administrative Services Act of 1949, as amended, 40 U.S.C. 121 et seq.;

(b) The International Center Act, Public Law 90-553, as amended by Public Law 97-186;

(d) OMB Circular M-20-10 Issuance of an Addendum to the National Strategy for the Efficient Use of Real Property, March 6, 2020;

(e) OMB Circular M-20-03 Implementation of Agency-wide Real Property Capital Planning, Nov 6, 2019;

(f) OMB Circular A-11, Preparation, Submission, And Execution of The Budget, August 1, 2017;

(g) OMB Circular A-123, Management's Responsibility for Enterprise Risk Management and Internal Control, Jul 2016;

(h) 40 U.S.C. § 621, Federal Property Management Report Act of 2016 (FMPRA);

(i) Fragmentation, Overlap, and Duplication: An Evaluation and Management Guide, GAO-15-49SP; and

(j) EO 13327, Federal Real Property Asset Management, Feb 2004;

(9) Federal assistance:

(a) Federal Grant and Cooperative Agreement Act, 31 U.S.C. 6301 – 6308;

(b) General regulatory guidance promulgated by OMB;

(d) OMB Circular A-87, Cost Principles for State, Local, and Indian Tribal Government;

(e) OMB Circular A-102, Grants and Cooperative Agreements with State and Local Governments;

(f) OMB Circular A-110, Uniform Administrative Requirements for Grants and Agreements with Institutions of Higher Education, Hospitals, and Other Non-Profit Organizations;

(g) OMB Circular A-122, Cost Principles for Non-Profit Organizations; and

(h) OMB Circular A-133, Audits of States, Local Governments and Non-Profit Organizations;

(10) Federal acquisition and contracting:

(a) Federal Acquisition Regulation (FAR), 48 CFR Chapter 1;

(b) Department of State Acquisition Regulation (DOSAR), 48 CFR Chapter 6; and

(11) Motor vehicle transport:

(a) 31 U.S.C. 1344 authorizes use of appropriated funds for maintenance, operation or repair of passenger carriers for official purposes and sets forth provisions on home-to-office transport domestically;

(b) 22 U.S.C. 2700, "Use of Vehicles," provides authorities to the principal officer of a Foreign Service post to provide for the use of U.S. Government-owned or leased vehicles.

(12) Occupational Safety and Health Program:

(a) Occupational Safety and Health Act of 1970 (Public Law 91-596) and associated regulations (Title 29 Code of Federal Regulations);

(b) Comprehensive Environmental Response, Compensation, and Liability Act of 1980;

(d) Toxic Substances Control Act; and

(e) E.O. 12196, Occupational Safety and Health Programs for Federal Employees;

(13) Overseas schools:

(a) Section 29 of the State Department Basic Authorities Act of 1956, 22 U.S.C. 2701;

(b) Section 102 of the Mutual Education and Cultural Exchange Act of 1961, 22 U.S.C. 2452;

(d) Section 2201 of the Foreign Relations Authorization Act, Fiscal Years 1998 and 1999 enacted in Public Law 105-277;

(14) Personal Property Management: Property Management sections of Public Law 107-217 Sections 501 et seq., as codified, 40 U.S.C. 121 et seq.;

(a) Personal Property Management sections of 40 U.S.C. Public Buildings, Property, and Works.

(i) 40 U.S.C. Chapter 5, Property Management, includes 40 U.S.C. 503, Exchange or sale of similar items; 40 U.S.C. 505, Exchange or transfer of medical supplies;

(ii) 40 U.S.C. Chapter 7 – Foreign Excess Property, 40 U.S.C. 701 through 40 U.S.C. 705

(iii) 40 U.S.C. Chapter 175, Federal Motor Vehicle Expenditure, 40 U.S.C. 17501 through 40 U.S.C. 17510

(b) 15 U.S.C. 3710, Utilization of Federal Technology, specifically subsection (i), Research Equipment, provides authority to transfer excess research equipment to a nonprofit educational institution (U.S. school) for the conduct of technical and scientific education.

(d) 5 U.S.C. 5901, Uniform allowances

(e) 22 U.S.C. 2669 (e), purchase uniforms, (l), purchase special purpose passenger motor vehicles without regard to any price limitation otherwise established by law

(f) 22 U.S.C. 1474 (4) Department authority to purchase insurance as required by host government for motor vehicles at foreign location; (14) purchase uniforms; (16) purchase passenger motor vehicles for use abroad, and right hand drive and security vehicles without regard to maximum price limitation established by law

(g) 22 U.S.C. 2700, Use of Vehicles

(h) 22 U.S.C. 4082, Loan of household effects

(i) 31 U.S.C. 3512 (3) (B) (vi), milestones for equipment acquisition;

(15) Information management:

(a) Federal Records Act, 44 U.S.C. Chapter 31;

(b) Records Disposal Act, 44 U.S.C. Chapter 33;

(d) E.O. 13526, Classified National Security Information, as amended;

(e) 22 U.S.C. 4354 (Declassification of Department of State Records);

(f) Privacy Act, 5 U.S.C. 552a;

(g) OMB directives, M-17-12, Preparing for and Responding to a Breach of Personally Identifiable Information; M-17-09, Management of Federal High Value Assets; M-17-06, Policies for Federal Agency Public Websites and Digital Services; M-16-24, Role and Designation of Senior Agency Officials for Privacy;

(h) NIST Special Publications 800-37, Guide for Applying the Risk Management Framework to Federal Information Systems: a Security Life Cycle Approach and 800-53, Security and Privacy Controls for Federal Information Systems and Organizations;

(i) H.R. 624, SSN Fraud Prevention Act of 2017

(j) Public Law 110-53, Section 803, Implementing Recommendations of the 9/11 Commission Act of 2007;

(k) OMB A-108, Federal Agency Responsibilities for Review, Reporting, and Publication Under the Privacy Act;

(l) E.O. 13719, Establishment of the Federal Privacy Council;

(m) E.O. 13768, Enhancing Public Safety in the Interior of the United States;

(n) E.O. 13556, Controlled Unclassified Information

(o) 22 CFR 171 Subchapter R, Access to Information;

(p) E Government Act of 2002, Public Law 107-347;

(q) Relevant sections of the Federal Information Management Security Act;

(r) OMB Circular A-130 (Managing Federal Information as a Strategic Resource);

(s) Paperwork Reduction Act (including amendments added by the Small Business Paperwork Relief Act), 44 U.S.C. 3501 - 3521;

(t) Government Paperwork Elimination Act, 44 U.S.C. 3504, note;

(u) 5 CFR Part 1320, Controlling Paperwork Burdens on the Public;

(v) Paperwork Reduction Act of 1995: Implementing Guidance (February 3, 1997, Preliminary Draft);

(w) Delegation of Authority No. 226 (Delegation of Responsibilities for the Collection of Information from the Public under the Paperwork Reduction Act);

(x) Also materials identified by the Office of Management and Budget’s Office of Information and Regulatory Affairs (OMB/OIRA) paperwork requirements page; and

(y) E.O. 13392, Improving Agency Disclosure of Information (12/14/2005);

(16) Small and/or disadvantaged business utilization:

(a) Public Law 95-507, Section 221, The Small Business Act;

(b) Public Law 100-656, Sections 502 and 503, The Business Opportunity Development Reform Act of 1988;

(d) Public Law 103-355 (10/1994);

(e) Executive Order 13157 (05/23/2000), Increasing Opportunities for Women-Owned Small Business;

(f) Executive Order 13170 (10/06/2000), Increasing Opportunities and Access for Disadvantaged Businesses;

(g) Public Law 106-50, Veterans Entrepreneurship and Small Business Development Act of 1999 (08/17/1999); and

(h) Public Law 108-183, Veterans Benefit Act of 2003, that creates a procurement set-aside program for small businesses owned and controlled by service-disabled veterans (12/16/2003);

(17) Travel and transportation:

(a) Section 901 of the Foreign Service Act of 1980, 22 U.S.C. 4081;

(b) Title 5, Chapter 57; Fly America Act of 1980, 49 U.S.C. 40118; and

(d) 14 FAM;

(18) Working Capital Fund: Section 13 of the State Department Basic Authorities Act, 22 U.S.C. 2684;

(19) Printing and related activities:

(a) Title 44, U.S.C.;

(b) Government Printing and Binding Regulations;

(d) 48 CFR 8.8; and

(e) See also 5 FAM 1313; and

(20) Other authorities as appropriate.

1 FAM 212 Principal Deputy Assistant Secretary (A/PRI)

(CT:ORG-688; 01-31-2025)

The Principal Deputy Assistant Secretary for the Bureau of Administration:

(1) Serves as the senior deputy and advisor to the Assistant Secretary in coordinating policy, management, and operational activities of the Bureau;

(2) Has the authority to act on the Assistant Secretary’s behalf in their absence;

(3) Represents the Bureau in Department and interagency meetings;

(4) Oversees Bureau security;

(5) Supervises, as determined by the Assistant Secretary, the following offices and team, collectively referred to as Planning, Resources, and Innovation (A/PRI):

(a) Office of the Executive Director;

(b) Chief Information Officer and Office of Technology and Innovation;

(d) Office of Presidential Travel Support;

(e) Office of Language Services; and

(f) Chief Data Officer team

1 FAM 212.1 Office of the Executive Director (A/PRI/EX)

(CT:ORG-688; 01-31-2025)

a. The Office of the Executive Director for the Bureau of Administration (A/PRI/EX) assists the Principal Deputy Assistant Secretary, Assistant Secretary, and the Under Secretary for Management, where appropriate, through the provision of executive management and administrative services, including financial management, human resources management, and general services for the Bureau of Administration. A/PRI/EX is also the Executive Office for the Bureau of Diplomatic Technology (DT), the Office of Fine Arts (M/FA), and the Office of Small and Disadvantages Business Utilization (OSDBU).

b. Within the A Bureau, A/PRI/EX provides services to the organizations under the direction of the Principal Deputy Assistant Secretary, the Deputy Assistant Secretary for Domestic Operations and Emergency Services (A/DOES), the Deputy Assistant Secretary for Global Operations (A/GO), the Deputy Assistant Secretary for Shared Knowledge Services (A/SKS), the Deputy Assistant Secretary for Global Acquisition and the Senior Procurement Executive (A/GA).

c. Within DT, A/PRI/EX provides services to the organizations under the direction of the Chief Information Officer (CIO), Principal Deputy CIO (PDCIO), Deputy CIO for Enterprise Services, Deputy CIO for Enterprise Infrastructure, Deputy CIO for Cyber Operations, Deputy CIO for Business Management and Planning, and the Enterprise Chief Information Security Officer (ECISO).

d. The Executive Director, A/PRI/EX, serves as a principal advisor to A, DT, OSDBU, and M/FA on resource and administrative matters. A/PRI/EX ensures that resource commitments are targeted to meet the bureaus' performance goals and the Department’s strategic goals.

e. A/PRI/EX acts as coordinator and communicator with its customer bureaus and offices to provide an awareness of and assistance on overall Department and Bureau policy requirements.

f. A/PRI/EX coordinates management controls issues for the Bureau of Administration, the development of various reports and documents in partnership with other bureaus, and Bureau responses to recommendations and hotline referrals from the Office of the Inspector General (OIG).

g. A/PRI/EX coordinates the Bureau of Administration’s changes to volume 1 of the Foreign Affairs Manual (FAM) and all changes to volume 6 of the FAM; and coordinates clearance within the Bureau of all FAM changes that are referred to A/PRI/EX.

h. A/PRI/EX coordinates the Bureau of Administration’s emergency preparedness program, which includes updating and distributing the bureau continuity plan (BCP), maintaining information on the Bureau’s emergency personnel and Emergency Relocation Group (ERG), and assisting in the coordination of emergency drills affecting the Bureau’s organizations.

1 FAM 212.1-1 Financial Management Division (A/PRI/EX/FMD)

(CT:ORG-688; 01-31-2025)

a. The Financial Management Division (A/PRI/EX/FMD) formulates, presents, and executes the budget for the Bureau of Administration and other serviced bureaus, as appropriate, through the shared services model.

b. A/PRI/EX/FMD performs both inter- and intra-bureau liaison and counseling activities in connection with budget functions and performs financial studies and audits, as appropriate.

c. A/PRI/EX/FMD provides travel related services to its customer bureaus and offices.

1 FAM 212.1-2 Working Capital Fund Division (A/PRI/EX/WCF)

(CT:ORG-688; 01-31-2025)

a. The Working Capital Fund Division’s Working Capital Fund (WCF) is a chargeback system managed by the Office of the Executive Director (A/PRI/EX), exclusive of accounting services performed by the Bureau of the Comptroller and Global Financial Services (CGFS). It is a revolving fund, authorized by Public Law 88-205, which is a repository for revenue collected from operating several income-generating activities. Supervision of each service remains with program managers in the A, INL, and DT bureaus.

b. Services offered through the Working Capital Fund are:

(1) Global Publishing Solutions;

(2) Freight forwarding from the Despatch Agencies and the European Logistical Support Office (ELSO);

(3) Domestic fleet management and operations (motor pool);

(4) Overseas procurements;

(5) Telephone, data, and wireless systems;

(6) Special services (labor/lock/cable);

(7) Material and supplies management;

(8) Library services;

(9) Commissary and recreation administration;

(10) Domestic and overseas procurement support services (A/GA/AM and RPSO);

(11) Information technology (IT) desktop service support;

(12) Hagerstown, MD warehouse;

(13) WCF administration; and

(14) A/DOES Service Centers.

1 FAM 212.1-3 Human Resources Division (A/PRI/EX/HRD)

(CT:ORG-688; 01-31-2025)

a. The Human Resources Division (A/PRI/EX/HRD) is a shared services provider for the Bureau of Administration and other client bureaus and offices within the Department of State. In addition to providing advice and guidance on human resource matters to managers and employees, A/PRI/EX/HRD provides a full range of services in the areas of:

(1) Assignments and transfers;

(2) Compensation and benefits;

(3) Counseling;

(4) Employee and labor relations;

(5) Equal employment opportunity;

(6) Incentive awards programs;

(7) Performance management;

(8) Position classification;

(9) Promotions; and

(10) Recruitment, retention, and staffing.

b. A/PRI/EX/HRD administers all delegated authorities related to staffing, position classification, performance management and employee relations, including delegated examining unit (DEU) authority.

c. A/PRI/EX/HRD provides technical and consultative guidance for human resource management programs and activities.

d. A/PRI/EX/HRD provides advice to client offices and employees selected for competitive sourcing studies.

e. A/PRI/EX/HRD develops human resource policies and procedures consistent with Bureau of Human Resources (M/DGHR) and Office of Personnel Management (OPM) guidance. A/PRI/EX/HRD periodically assesses human resource management issues in order to meet new organizational requirements.

f. A/PRI/EX/HRD analyzes human resource issues and programs and provides statistical and status reports on findings.

g. A/PRI/EX/HRD manages employee benefits programs (health and life insurance, Thrift Savings Program (TSP), etc.).

h. A/PRI/EX/HRD provides human resource support for special events such as ad hoc conferences.

1 FAM 212.1-4 Procurement and Support Division (A/PRI/EX/PAS)

(CT:ORG-688; 01-31-2025)

The Procurement and Support Division (A/PRI/EX/PAS) develops or implements bureau-wide policies and procedures and carries out comprehensive pre- and post-award procurement support and administrative services to all domestic A and DT bureau personnel. Support includes:

(1) Assisting in the planning and development of pre- and post-award procurement actions and assist in the administrative oversight of contracts;

(2) Administration and oversight of the Department’s SMART Pay purchase card programs;

(3) Oversight of property management and inventory, including management of personal property programs;

(4) Providing general services support including equipment and furnishing needs, parking, lock and mover requests, space utilization, including hoteling, telephones;

(5) Establishing and monitoring internal administrative controls; and

(6) Administering Department security programs and safety and health programs.

1 FAM 212.2 Office of Technology and Innovation (A/PRI/TI)

(CT:ORG-688; 01-31-2025)

a. The Chief Information Officer (CIO) leads the Office of Technology and Innovation (A/PRI/TI). The CIO serves as principal advisor to the Assistant Secretary, the Principal Deputy Assistant Secretary, and other Bureau Deputy Assistant Secretaries on all matters related to information technology to increase the Bureau’s responsiveness, agility, and customer-centricity within the Department.

b. Under the direction of the CIO, A/PRI/TI centralizes oversight and management of the Bureau’s information technology efforts through the design, development, deployment, and maintenance of information technology systems, databases, and infrastructure.

c. A/PRI/TI supports a comprehensive information technology program for the Bureau that encompasses the entire systems development lifecycle process, including cybersecurity.

d. A/PRI/TI conducts information technology needs assessments and reviews of major Bureau program areas that include, but are not limited to: Procurement Shared Services, Grant Management, ILMS, Freight Forwarding, Knowledge Management, Real Property Management, emergency management, and multiple general administrative support systems used throughout the Department.

e. A/PRI/TI promotes systems and business practice solutions that are secure, cost-effective, and compliant with industry best practices and federal information technology mandates for over overseas posts and domestic centers and agencies, as well as with interagency security.

1 FAM 212.3 Office of Planning and Customer Experience (A/PRI/PCX)

(CT:ORG-688; 01-31-2025)

a. The Office of Planning and Customer Experience (A/PRI/PCX) ensures the Bureau is provided with sound operational guidance regarding the stewardship and allocation of limited resources.

b. A/PRI/PCX oversees strategic planning, portfolio management, customer experience, and related workforce communications across the Bureau.

1 FAM 212.4 Office of Presidential Travel Support (A/PRI/PTS)

(CT:ORG-688; 01-31-2025)

a. The Office of Presidential Travel Support (A/PRI/PTS) serves as the principal liaison with the White House and is responsible for all logistical and administrative arrangements in support of trips abroad (occasionally, internationally related domestic trips) by the President, Vice President, and their spouses.

b. A/PRI/PTS also serves as the principal liaison office with a mission at the time of a visit with regard to this support. A/PRI/PTS coordinates mission personnel support and sends advance representatives to work with White House advance personnel.

1 FAM 212.5 Office of Language Services (A/PRI/LS)

(CT:ORG-688; 01-31-2025)

a. The Office of Language Services (A/PRI/LS) provides interpreting, translating, and other language services for the Department and the White House and also provides such services, by special arrangement, for other U.S. Government agencies where the services requested have a direct and substantial relationship to the conduct of foreign affairs.

b. A/PRI/LS compares all multilingual texts of international agreements and treaties to which the United States is a party and certifies that all language versions are in substantive conformity.

c. A/PRI/LS develops and implements standards and testing procedures for candidates for staff positions as interpreters and translators and carries out such examinations under delegated examining authority from the U.S. Office of Personnel Management (OPM). A/PRI/LS develops and implements policies, standards, and procedures for the testing, hiring, training, and work of contract interpreters, contract translators, and other language support personnel.

1 FAM 212.6 Chief Data Officer Team

(CT:ORG-688; 01-31-2025)

a. The Chief Data Officer team (A/PRI/) enables data-driven decision-making and is responsible for data oversight and development within the Bureau, including capturing Bureau data needs, reducing data silos, and developing a long-term data strategy for the Bureau.

b. A/PRI also cultivates data habits and establishes a data culture within the Bureau by instituting data best practices, increasing data literacy, and coordinating and coaching Bureau personnel in solving data problems.

1 FAM 213 Deputy Assistant Secretary for Global Acquisition (A/GA)

(CT:ORG-688; 01-31-2025)

a. The Deputy Assistant Secretary for Global Acquisition (A/GA) and Senior Procurement Executive is responsible for the servicing and governance of the acquisition enterprise. A/GA is responsible for liaising with the interagency, congress, and industry on all aspects of acquisition for the Department.

b. A/GA is responsible for interfacing with a global customer and stakeholder base and providing acquisition support services (i.e., management, business solutions, and process improvement) in alignment with the Department's mission.

c. The A/GA Chief of Staff is responsible for managing the daily staff operations in the Front Office supporting the Deputy Assistant Secretary for Global Acquisition and Senior Procurement Executive. This includes managing stakeholder relationships, strategizing and socializing strategic activities of the Deputy Assistant Secretary, and liaison activity to the Department and oversight bodies on behalf of the Deputy Assistant Secretary.

1 FAM 213.1 Office of Business Management Solutions (A/GA/BMS)

(CT:ORG-688; 01-31-2025)

a. The Office of Business Management Solutions (A/GA/BMS) is responsible providing comprehensive management, operations, and administrative support to A/GA and its employees. This office oversees A/GA's operational budget and planning, organizational control, acquisition data and systems management and analytics, financial management, procurement shared services solutions, and administrative support services. Additionally, this office liaises with the Principal Deputy Assistant Secretary for the Bureau of Administration as necessary on transformation, change management, and human capital and workplace solutions, workforce management and succession planning, position management and classification, recruitment and retention, and employee relations for A/GA. A/GA/BMS is the steward of category management activity, innovation, and Acquisition Experience for A/GA.

b. The Office Director is the Cost Center Manager for Procurement Shared Services.

1 FAM 213.1-1 Enterprise Operations Division (A/GA/BMS/EO)

(CT:ORG-688; 01-31-2025)

The Enterprise Operations Division (A/GA/BMS/EO) leads the budgeting and personnel planning and management for A/GA, ensuring the resources are in place to deliver on effective talent management through recruitment, onboarding, growth and development, performance reviews, promotions, and succession planning. A/GA/BMS/EO interfaces and coordinates extensively across A/GA and across the Department to drive the planning and execution of all budgetary and personnel-related decisions that impact A/GA.

1 FAM 213.1-2 Enterprise Data Systems & Analytics Division (A/GA/BMS/EDSA)

(CT:ORG-688; 01-31-2025)

a. The Enterprise Data Systems & Analytics Division (A/GA/BMS/EDSA) is responsible for the ongoing management and strategic planning related to Acquisition Management's (A/GA/AMD) automated systems, including the Integrated Management System (ILMS), SAM.gov, which includes the Federal Procurement Data System among others, the Global Financial Management Systems (GFMS/RFMS), the Contracting Performance Assessment Reporting System (CPARS), the Purchase Card Management and Reporting System (PMARS) among other systems utilized internally to A/GA. Key responsibilities include: systems operations and monitoring; development of strategies for the planning, analysis, and data sources for program needs; ongoing communication to a diverse set of stakeholders; consultation to senior leadership and customers through expert advisory services and technical guidance; monitoring and reporting on system performance; tracking key operational metrics and data sources relevant to stakeholders; and identifying system enhancements in alignment with policy and strategy.

b. A/GA/BMS/EDS manages multiple service lines to include IT program management and business owner for A/GA systems, manages worldwide customer and user assistance requests and resolves issues, and is a leader in data and analytics operations.

1 FAM 213.2 Managing Director for Acquisition Policy (A/GA/AP)

(CT:ORG-688; 01-31-2025)

a. The Managing Director for Acquisition Policy (A/GA/AP) is responsible for the stewardship of the Department’s global acquisition policy, oversight, and acquisition career development programs. A/GA/AP leads the Department’s liaison activities with the Office of Management and Budget for rulemaking and policy collaboration and adoption.

b. A/GA/AP executes federal assistance awards as the Department’s shared services grantmaking activity and prescribes the Department's federal assistance policies, regulations, and procedures.

c. The Department's Suspension and Debarment Official resides in A/GA/AP and responsible for issuing decisions on whether or not to take administrative actions that prevent companies and individuals from participating in government contracts, subcontracts, loans, grants, and other assistance programs.

1 FAM 213.2-1 Office of Policy & Oversight (A/GA/AP/PO)

(CT:ORG-688; 01-31-2025)

a. The Office of Policy & Oversight (A/GA/AP/PO) prescribes the Department's acquisition policies, regulations, and procedures; determines the effect of new or proposed acquisition or assistance legislation, Executive orders, or regulations on, or implements same, into the Department's acquisition or assistance policy and procedures.

b. A/GA/AP/PO participates in developing U.S. Government-wide acquisition or assistance policies, regulations, and standards and represents the Department on councils, in particular, the Civilian Agency Acquisition Council, interagency task forces, and working groups.

c. A/GA/AP/PO develops and maintains a procurement career management program to ensure an adequate professional workforce, to include approving Department acquisitions training curricula.

d. A/GA/AP/PO is responsible for the policy, oversight, and administrative functions of the Department's worldwide purchase card program.

1 FAM 213.2-1(A) Policy Division (A/GA/AP/PO/P)

(CT:ORG-688; 01-31-2025)

Leads policy development and is responsible for policy development and dissemination; DOSAR management; OMB/OFPP liaison; communications such as responding to Congressional reports, Interagency agreements, policy cables, etc.; and providing guidance on policy and regulations to A/GA employees, customers, and stakeholders.

1 FAM 213.2-1(B) Quality Assurance Division (A/GA/AP/PO/QA)

(CT:ORG-688; 01-31-2025)

Provides oversight of acquisition policy for domestic and overseas customers to manage risk programmatically within A/GA and across the Department. Provides support through a competition advocate, file reviews, quality assurance and oversight of audit and verification and validation of operational staff.

1 FAM 213.2-1(C) Field Support Division (A/GA/AP/PO/FS)

(CT:ORG-688; 01-31-2025)

Responsible for providing guidance, support, and subject matter expertise to General Services Officers and other program staff in the field to ensure accurate implementation and understanding of acquisition policy. A/GA/AP/PO/FS is principally comprised of Desk Officers who are the A/GA point of contact to their colleagues in the field and support the global acquisition enterprise through participation in A/GA's oversight, acquisition training, and career management activities.

1 FAM 213.2-1(D) Career Management Division (A/GA/AP/PO/CM)

(CT:ORG-688; 01-31-2025)

Leads A/GA’s acquisition training program for A/GA employees and customers (e.g., Contracting Officer’s Representatives) across the Department to ensure they have the appropriate formal training and certifications through Continuous Learning Points (CLPs) to maintain warrants and build their knowledge base for their job responsibilities. A/GA/AP/PO/TD engages and guides A/GA employees and customers to ensure they can navigate their training through regular updates and communications, providing clarity into the process for signing up and completing mandatory and optional training. Provides acquisition career management and support through training options, to support A/GA employees and customers as they navigate their career development.

1 FAM 213.2-2 Office of Federal Assistance (A/GA/AP/FA)

(CT:ORG-688; 01-31-2025)

The Office of Federal Assistance (A/GA/AP/FA) is responsible for developing, issuing, and maintaining operational guidance, procedures, and policy for all Department of State Federal Assistance programs domestically and abroad (e.g., grants, cooperative agreements, contributions, and similar instruments).

1 FAM 213.2-2(A) Federal Assistance Policy Division (A/GA/AP/FA/FAP)

(CT:ORG-688; 01-31-2025)

The Federal Assistance Policy Division (A/GA/AP/FA/FAP) establishes standardization requirements consistent with statutory, regulatory, and other government-wide streamlining efforts related to simplifying grant management by implanting the goals of the Office of Management and Budget (OMB). A/GA/AP/FA/FAP also provides expert advice on assistance issues in response to administrative initiatives.

1 FAM 213.2-2(B) Federal Assistance Operations Division (A/GA/AP/FA/FAO)

(CT:ORG-688; 01-31-2025)

The Federal Assistance Operations Division (A/GA/AP/FA/FAO) coordinates the development and administration of grants financial management policies, initiatives, studies, oversight, and training. A/GA/AP/FA/FAO also provides expert advice on proposed and newly enacted legislation, regulations and policies relating to all grant activities including competition, selection of the appropriate instrument, and assistance terms and conditions.

1 FAM 213.3 Managing Director for Acquisition Management (A/GA/AMD)

(CT:ORG-688; 01-31-2025)

The Managing Director for Acquisition Management (A/GA/AMD) is responsible for establishing and maintaining the Department’s category-based, centralized procurement shared services operation. A/GA/AMD delivers a global presence to meet Department demand signals and is the first choice in service delivery for all Department acquisition programs and needs.

1 FAM 213.3-1 Office of Diplomatic Mission Support (A/GA/AM/DMS)

(CT:ORG-688; 01-31-2025)

a. The Office of Diplomatic Mission Support (A/GA/AMD/DMS) enables global diplomatic mission operations through providing contracting expertise for the construction, operation, and maintenance of facilities globally as well as the procurement of security goods and services including guard services, police and antiterrorism training, weapons, armored vehicles, investigative and vetting services, and security staffing.

b. The Deputy Head of Contracting Activity (HCA) for Facilities supports procurement activities related to the construction of new facilities and the remodeling of existing facilities. This includes architecture and engineering needs along with major and minor construction projects. This deputy HCA is also responsible for the procurement activity related to ongoing facility operations and maintenance.

c. The Deputy HCA for Security supports the procurement of all overseas guard services, protective services in high threat areas, and equipment and services related to security and antiterrorism training programs. This deputy HCA is also responsible for the procurement activity related to security services staffing and countermeasures supplies.

1 FAM 213.3-1(A) Facilities Division (A/GA/AM/DMS/FA)

(CT:ORG-688; 01-31-2025)

a. Supports end-to-end contracting, from architecture and engineering through construction, for New Embassy Compounds, New Consulate Compounds, and all other major construction projects greater than $15 million in cost.

b. Supports all procurement activities related to the ongoing operations of facilities globally. This division handles the purchases of all building materials including appliances, heating, ventilation, and air conditioning (HVAC), generators, cleaning supplies, furniture, and art as well as maintenance services including maintenance contracts, carpeting, janitorial, pest control, and garbage collection. Furthermore, this division is responsible for A&E and construction activities that require rapid deployment of resources.

1 FAM 213.3-1(B) Security Division (A/GA/AM/DMS/SEC)

(CT:ORG-688; 01-31-2025)

a. Responsible for all procurement activities related to local guard contracts around the world. This includes Europe, Africa, and all other global regions.

b. Responsible for all procurement activities related to protective service training, including police advisory services and the antiterrorism assistance program, and guard services in high threat areas globally.

c. Supports the purchasing of all countermeasure supplies, including weapons, protective equipment, and armored vehicles, and the procurement of investigative, monitoring, vetting, and surveillance services.

1 FAM 213.3-2 Office of Technology and Support Services (A/GA/AM/TSS)

(CT:ORG-688; 01-31-2025)

a. The Office of Technology and Support Services (A/GA/AM/TSS) enables Department missions through the procurement of necessary technologies and IT expertise, including cyber security, compliance, and forensics products, telecommunications equipment and services, IT infrastructure and equipment, software applications, and IT strategic, development, and operations professional services. A/GA/AMD/TSS also supports the procurement of services related to business functions, research and education, data analytics, professional staffing, management advisory services, consular support, medical support, contingency operations, key regional programs, aviation, and transportation and logistics.

b. The Deputy HCA for IT/Cyber supports all IT, telecommunications, and cyber security procurement activities. This includes IT infrastructure, equipment, and application/software. This deputy HCA is also responsible for the procurement activity related to ongoing IT strategy, operations, services, and end user support.

c. The Deputy HCA for Services supports all professional and business-related procurement activities. This includes business related services such as financial and legal support as well as educational and research services. This deputy HCA is also responsible for the procurement activity related to professional staffing, advisory, and specialty services such as medical or consular support needs. Additionally, the deputy HCA for Services will include procurement activities related to support for key regional mission programs and contingency operations as well as transportation and logistics equipment and services.

1 FAM 213.3-2(A) IT and Cyber Division (A/GA/AM/TSS/ITC)

(CT:ORG-688; 01-31-2025)

a. Responsible for all procurement activities related to cyber security and telecommunications. This includes security, compliance, and forensics software, products, and services. This also includes the purchasing of telecommunications equipment, such as radios, mobile devices, public address systems, internet, satellites, and networking devices and cabling, along with telecommunications services and support contracts.

b. Provides procurement support related to IT infrastructure and equipment including the purchasing and maintenance of electrical hardware, storage devices, data center products, and IT management tools as well as staff equipment such as laptops, monitors, printers, shredders, copiers, and scanners. This division also procures IT and application development software, software maintenance plans, cloud hosting, capability-as-a-service solutions, and web-based subscriptions.

c. Manages procurement activities related to IT strategy, operations, programming, and IT end user support. This includes help desk services, IT-related contracts (EVOLVE, Vanguard, CA CSS, ITSS, etc.) and IT global enterprise support.

1 FAM 213.3-2(B) Services Division (A/GA/AM/TSS/SVC)

(CT:ORG-688; 01-31-2025)

a. Responsible for all business and professional services. This includes financial, auditing, actuarial, legal, translator, transcription and business administrative support, educational and training services, market research, research and development services, subscriptions, surveys, data analytics, management advisory services, and staffing support services.

b. Responsible for procurement activities related to consular affairs staffing and services as well as medical support services and equipment spend.

c. Supports contingency operations procurements within key geographical areas such as Taiwan, Baghdad, Iraq, Libya, Syria, and Afghanistan as well as overseas staffing and specialized regional support spend such as the AIT contract, Africap and Globalcap spend, and the CARE contract.

d. Provides support for all procurement activities related to the purchasing and maintenance of transportation vehicles and services. This includes the purchasing of aviation services, helicopters, and drones, maintenance and repair services, and procurement support for the Air Wing program. Furthermore, this division is responsible for specialized travel logistics support services for the packaging, transportation, and warehousing of goods as well as passenger vehicles, lodging, and travel agents.

1 FAM 213.3-3 Office of Procurement Advisory Support Services (A/GA/AM/PASS)

(CT:ORG-688; 01-31-2025)

The Office of Procurement Advisory Support Services (A/GA/AMD/PASS) includes a division that provides high-level procurement support to the Department's acquisition community through stakeholder engagement, acquisition planning, and optimal alignment to A/GA's procurement capabilities. A/GA/AMD/PASS is also responsible for contract support to the Department’s acquisition community through cost-price analysis, contract closeout activities, and compliance and audit support.

1 FAM 213.3-3(A) Procurement Support Services Division (A/GA/AM/PASS/PSS)

(CT:ORG-688; 01-31-2025)

Provide customer support liaisons capabilities through in-depth understanding of customer missions and A/GA’s procurement capabilities to provide program management and acquisition planning support, intake procurement requests, direct requests to the correct spend category expertise, and support requirements development to ensure optimal contracting outcomes.

1 FAM 213.3-3(B) Advisory and Financial Support Division (A/GA/AM/PASS/AFS)

(CT:ORG-688; 01-31-2025)

Provides high-level contract support and business advisory services to the Department’s Acquisition community, in the areas of cost-price analysis, management of contract closeout activities, facilitation and regulation compliance of contract audits, and compliance with the Federal Procurement Data System (FPDS). The QA Division will work to provide the Department’s Acquisition community with support and guidance to ensure the highest levels of quality and compliance are adhered to in contracting activities.

1 FAM 214 DEPUTY ASSISTANT SECRETARY FOR Domestic OPERATIONS and emergency services (A/DOES)

(CT:ORG-688; 01-31-2025)

a. The Deputy Assistant Secretary for Domestic Operations and Emergency Services (A/DOES) formulates and carries out policy and determines and develops program priorities pertaining to domestic emergency management, continuity programs, domestic real property, construction and design, and a full range of enterprise services, including facilities maintenance, multimedia services, and general services management.

b. A/DOES manages and establishes policies for domestic real property and facility management, domestic energy conservation domestic construction and space utilization, environmental, and fire-protection and prevention programs, conference facilities and services, video production, authentications, employee services, domestic fleet management, technical support services, the diplomatic reception rooms, and the provision of various services to employees of the Department.

c. The Deputy Assistant Secretary for Domestic Operations and Emergency Services is one of two deputy designated agency safety and health officials (along with a representative from the Bureau of Overseas Buildings Operations (OBO); see 1 FAM 280), develops and implements all domestic occupational health and safety programs for the Department and advises and coordinates with the Designated Agency Safety and Health Official (DASHO).

f. A/DOES consists of a Front Office of the DAS and two Managing Directors, with seven offices reporting to these principals.

g. The Managing Director for Enterprise Services co-chairs the Fleet Management Council, along with the Managing Director of A/GO/PMP.

h. The A/DOES Chief of Staff performs such managerial and policy duties as the Deputy Assistant Secretary directs, including supervising managerial and administrative support staff.

1 FAM 214.1 Office of Emergency Management (A/DOES/OEM)

(CT:ORG-688; 01-31-2025)

a. A/DOES/OEM is responsible for the Domestic Emergency Management Program for the Department.

b. A/DOES/OEM responsibilities include:

(1) Supporting the Assistant Secretary as the Continuity Coordinator for the Department.

(2) Implementing all-hazards incident management, as required in the National Response Framework (NRF), and ensuring the Department adapts and applies its roles and responsibilities in the NRF to support an effective, unified response to domestic incidents impacting the United States.

(3) Ensuring Department Coordination with local, state, and federal emergency management centers (EMCs) and emergency operations centers (EOCs) with respect to the Department’s internal emergency response activities during any emergency that impacts the Department, except for all law enforcement/security responsibilities.

(4) Ensuring the Department’s primary mission essential functions (PMEFs) continue to be performed during an emergency.

(5) Identifying the resources necessary to continue essential functions, developing plans for the Department’s COOP and COG teams to continue MEFS and PMEFs, respectively, in support of NEFs, and providing overall guidance for all Department continuity programs.

(6) Maintaining the Department's succession plan for the Secretary, as well as succession plans for the leadership of all bureaus and offices in the Department.

(7) Providing domestic emergency management, coordination, and support to interagency committees, working groups, and task forces when designated, to ensure interagency agreements support Department domestic emergency management objectives, except for all law enforcement/security responsibilities as described in 1 FAM 211.2, paragraph o.

(8) Overseeing the EMC and emergency response following Homeland Security Presidential Directive HSPD-5 and coordinating with appropriate Department elements.

(9) Overseeing the program management of the domestic emergency notification system, Safety and Accountability for Everyone (SAFE).

(10) Serving as the Department's Continuity Manager responsible for handling day-to-day management of the continuity program.

(11) Serving as the Incident Management Team (IMT) Director when activated (unless otherwise directed by M).

(12) Serving as the Domestic Accountability Coordinator responsible for coordinating domestic personnel accountability activities for the Department overall.

c. A/DOES/OEM is comprised of three divisions: Emergency Response and Exercise Division, Department Continuity and Resilience Division, and Continuity Communications Division.

1 FAM 214.1-1 Emergency Response and Exercise Division (A/DOES/OEM/ERED)

(CT:ORG-688; 01-31-2025)

a. A/DOES/OEM/ERED coordinates the domestic emergency management planning and preparedness efforts.

b. A/DOES/OEM/ERED provides emergency management planning and preparedness coordination to the Department before a domestic emergency, except for all law enforcement/security responsibilities as described in 1 FAM 211.2, paragraph o.

c. A/DOES/OEM/ERED facilitates planning and preparedness efforts of all domestic emergencies that could impact any Department domestic facility.

d. A/DOES/OEM/ERED facilitates domestic emergency response activities with senior Department officials, affected bureaus and offices, and internal and external partners. In most localized emergencies, A/DOES/OEM/ERED and its partners (i.e., A/DOES/FMS, DS) ensure sufficient personnel are available to support domestic emergency response activities. This includes support to A/DOES/OEM/DCR to carry out, when necessary, its responsibilities for the ERG and its activation.

e. A/DOES/OEM/ERED supports FEMA's National Response Coordination Center (NRCC) by deploying Department of State Liaison Officers (LNOs) to support a domestic crisis.

f. A/DOES/OEM/ERED manages the roster, training, and readiness of the Department's Incident Management Team (IMT), which can be activated to support the Department's response to and recovery from a domestic emergency that impacts Department personnel, facilities, and/or operations.

g. A/DOES/OEM/ERED provides program management and oversight for the domestic use of SAFE and launches SAFE emergency notifications to the domestic workforce, when indicated.

h. A/DOES/OEM/ERED coordinates domestic accountability activities for the Department when emergencies raise concern regarding safety or sufficient staffing to maintain essential operations.

i. A/DOES/OEM/ERED maintains and operates the EMC to coordinate domestic incident response, and coordinates with appropriate Department elements to develop and implement EMC operating policies. The EMC acts as a central emergency operations center to:

(1) Relay information pertaining to the emergency, except for law enforcement sensitive information, to all appropriate parties;

(2) Coordinate activities among the various responders; and

(3) Provide information to the Department’s public affairs personnel.

j. A/DOES/OEM/ERED supports mandatory bureau and office preparedness drills and exercises to ensure the Department is prepared to operate in domestic emergency situations.

k. A/DOES/OEM/ERED conducts and participates in Department-sponsored exercises and national readiness exercises designed to prepare selected Department employees to operate in domestic emergency situations.

l. A/DOES/OEM/ERED coordinates with bureaus and offices to ensure the Department meets the requirements of national preparedness program.

1 FAM 214.1-2 Department Continuity and Resilience Division (A/DOES/OEM/DCR)

(CT:ORG-688; 01-31-2025)

a. The Department Continuity and Resilience Division (A/DOES/OEM/DCR) is responsible for planning, coordinating, implementing, and managing the Department’s continuity of operations (COOP), continuity of government (COG), enduring constitutional government (ECG), and other national security emergency continuity programs designed to ensure continuity of the Department's primary mission essential functions (PMEFs) as part of the Department’s national continuity program effort.

b. A/DOES/OEM/DCR oversees the Department's continuity facilities and ensures they are prepared to support the Department's continuity programs at all times.

c. A/DOES/OEM/DCR develops unclassified and classified emergency preparedness continuity recommendations for national continuity policy, COOP, COG, ECG, and other national security emergency continuity programs; develops the emergency response system for national continuity deployable teams; coordinates all ERG administrative and support services with bureau executive directors; serves as interagency liaison as required; and provides continuity preparedness program evaluation.

d. A/DOES/OEM/DCR ensures all aspects of the Department’s continuity programs meet executive branch requirements and are fully integrated across the scope of all continuity and resilience efforts. A/OEM/CRD represents the Department’s continuity program equities to interagency partners, particularly the National Security Council and Federal Emergency Management Administration. They ensure a ready continuity program and facilities for the Department through planning, training, and exercises with interagency partners. A/DOES/OEM/DCR also:

(1) Coordinates with bureaus and offices to ensure the Department meets the requirements of COOP, COG, ECG, and other national security emergency continuity programs;

(2) In coordination with executive directors, serves as the overall coordinator of the Department’s ERG and staffing for national security emergency continuity programs, to include orientation and training, alert and notification, and team activation and recall;

(3) Acts as the communication conduit to relay information pertaining to COOP, COG, ECG, and other national security emergency continuity activities to the ERG and other dispersed Department elements, both domestically and abroad;

(4) Provides technical guidance, templates, and assistance to bureaus and offices in the development of continuity planning strategies that support the Department’s COOP, COG, and ECG programs;

(5) Identifies, acquires, prepares, and maintains emergency relocation facilities that support the Department’s COOP, COG, ECG, and other national security continuity activities; and

(6) Oversees the Department’s participation in all presidential successor programs in coordination with the White House Military Office and the Secretary’s Protective Detail.

e. A/DOES/OEM/DCR develops and implements operational plans and coordinates the Department's participation in other U.S. Government contingency and continuity activities that support the Department’s COOP, COG, ECG, and other national security continuity efforts;

f. A/DOES/OEM/DCR coordinates management of efforts throughout the Department related to domestic incidents impacting the United States that pertain to COOP, COG, ECG, and other national security continuity activities, in order to provide an effective and unified response to such incidents and ensure Department efforts meet the changing national security emergency continuity requirements as outlined in the national response framework (NRF).

g. A/DOES/OEM/DCR identifies, orients, trains, and exercises selected Department personnel in COOP, COG, ECG, and/or continuity roles, responsibilities, and operations.

h. A/DOES/OEM/DCR assists each bureau and office to identify mission essential functions (MEFs) that support the Department’s primary mission essential functions (PMEFs) through a biennial Business Process Analysis and Business Impact Analysis.

i. A/DOES/OEM/DCR manages the Department's continuity and resilience budgeting process ensuring all aspects of the Department's continuity programs are funded to include ERG support, facilities, and ensuring OEM/CCD budget requirements are met.

j. A/DOES/OEM/DCR provides technical guidance, templates, and assistance to bureaus for the development of required bureau continuity plans (BCPs) and to Department domestic facility leadership for the development of required occupant emergency plans (OEPs). A/DOES/OEM/DCR also:

(1) Advises bureaus in developing, implementing, maintaining, and annually certifying their BCP;

(2) Advises Department domestic facility leadership in developing, implementing, maintaining, and annually certifying their OEP;

(3) Advises bureaus to designate sufficient personnel in their BCPs to support bureau continuity activities; and

(4) Advises Department domestic facility leadership to designate and train sufficient numbers of personnel in their OEPs to be occupant emergency organization (OEO) members (e.g., occupant emergency coordinators, floor wardens, and assembly point coordinators).

1 FAM 214.1-3 Continuity Communications Division (A/DOES/OEM/CCD)

(CT:ORG-688; 01-31-2025)

a. The Continuity Communications Division (OEM/CCD) is responsible for providing vital communications capabilities as part of the Department’s national continuity program effort. The communications capabilities enable the Department's ability to conduct its Mission Essential Functions and Primary Mission Essential Functions in support of the National Essential Functions.

b. OEM/CCD manages all information technology and communication equipment and systems to support the ERG at all levels of classification necessary to perform its duties.

(1) The equipment and systems are outlined in Office of Science and Technology Policy (OSTP) - Office of Management and Budget (OMB) Directive 16-1: Minimum Requirements for Federal Executive Branch Continuity Communications Capabilities.

(2) Equipment includes: computers, phones, radios, crypto, circuits, and media converters.

c. OEM/CCD oversees and reports on routine testing of the Department's equipment and systems.

(1) They are responsible for monitoring, accounting for, and testing all equipment and systems that support the Department's continuity mission through the ERG.

(2) They also provide IT and communications guidance and support to other continuity mission partners in the Department, operating mission distinct from the ERG.

d. OEM/CCD ensures proper access to and safeguarding of all continuity communications.

e. The division monitors the reliability of the equipment and systems and plans for life cycle upgrades, as budget approvals allow.

1 FAM 214.2 Managing Director for Real Property (A/DOES/RP)

(CT:ORG-688; 01-31-2025)

a. The Managing Director for Real Property oversees three offices: Office of Realty and Space Management (A/DOES/RP/RSM), Office of Design and Construction (A/DOES/RP/DC), and Office of Facility Management Services (A/DOES/RP/FMS).

b. The Managing Director is responsible for the acquisition, design, construction, operations, maintenance, utilization, and safety preparedness of all domestic DOS facilities. The Managing Director directly oversees the intake and assessment of requests for space, construction, or facility changes.

c. A/DOES/RP is the Department’s liaison with the General Services Administration on space and building matters, including the assignment of space under the Randolph-Sheppard Act, which requires utilizing firms under the Society for the Blind to operate concessions and small-scale food services.

d. A/DOES/RP coordinates projects with the National Capital Planning Commission and the Fine Arts Commission on exterior architectural design and with various local authorities on facility regulatory matters, including zoning and building codes.

e. A/DOES/RP is the Department’s representative on the Historical Preservation Committee, the Federal Real Property Council, the GSA Real Property Executives Interagency Advisory Committee, and the Federal Administrative Managers Association.

f. A/DOES/RP manages the International Chancery Center Project that provides land for the establishment of foreign missions in the District of Columbia as well as the non-appropriated trust fund for development of the center.

1 FAM 214.2-1 Office of Realty and Space Management (A/DOES/RP/RSM)

(CT:ORG-688; 01-31-2025)

The Office of Realty and Space Management (A/DOES/RP/RSM) is responsible for acquisition and disposal of real property and works to provide adequate and appropriate office space to all employees, as described in 17 FAM. The office consists of two divisions, Realty Management and the Space Management.

1 FAM 214.2-2 Office of Design and Construction (A/DOES/RP/DC)

(CT:ORG-688; 01-31-2025)

a. The Office of Design and Construction (A/DOES/RP/DC) consists of two divisions, Planning and Development (A/DOES/RP/DC/PD) and Project Execution (A/DOES/RP/DC/PE), which are responsible for the development and oversight of architectural and engineering designs and cost estimates for the construction and/or alteration of the Department’s facilities as described in 17 FAM.

b. A/DOES/RP/DC carries out construction and alteration work and ensures that it complies with applicable life safety building codes, energy efficiency, air quality, handicapped accessibility, and other appropriate standards and guidelines.

1 FAM 214.2-3 Office of Facility Management Services (A/DOES/RP/FMS)

(CT:ORG-688; 01-31-2025)

a. The Office of Facility Management Services (A/DOES/RP/FMS) operates and maintains all domestic owned and delegated facilities. A/DOES/RP/FMS is the Department's coordinator and liaison with GSA or commercial building owners for facility management issues in buildings the Department leases via GSA.

b. A/DOES/RP/FMS operates and oversees the maintenance of all building systems in owned and fully delegated facilities.

c. A/DOES/FMS consists of two divisions: Building Management Division (A/DOES/FMS/BM) and Facility and Safety Programs (A/DOES/FMS/FSP).

1 FAM 214.3 Managing Director for Enterprise Services (A/DOES/ES)

(CT:ORG-688; 01-31-2025)

The Managing Director for Enterprise Services (A/DOES/ES) oversees three offices: Office of General Services Management (GSM), Office of Global Publishing Solutions (GPS), and Office of Strategy, Resources, and Policy (SRP).

1 FAM 214.3-1 Office of General Services Management (A/DOES/ES/GSM)

(CT:ORG-688; 01-31-2025)

The Office of General Services Management (A/DOES/ES/GSM) manages a diverse array of professional and support services provided for the Department domestically, operating under three distinct divisions: Event Management and Hoteling Division (A/DOES/ES/GSM/EMH), Transportation and Fleet Management Division (A/DOES/ES/GSM/TM), and Media Services Division (A/DOES/ES/GSM/MS).

1 FAM 214.3-1(A) Event Management and Hoteling Division (A/DOES/ES/GSM/EMH)

(CT:ORG-688; 01-31-2025)

a. The Event Management and Hoteling Division (A/DOES/ES/GSM/EMH) administers a variety of programs that support Department staff. It consists of an Event Management Branch and the Special Services Branch.

b. The Event Management Branch manages the Diplomatic Reception Rooms, domestic enterprise conference and reception rooms in the National Capital Region, and enterprise hoteling areas as described in 17 FAM. It also manages reception services in the National Capital Region.

c. The Special Services Branch provides services such as the flag program, contract labor services, disposal of classified waste material, public information boards, door signage, the Art Bank, and lock and safe repair and installation. The Branch serves as the Department’s liaison with designated retail establishments within the Harry S Truman Building and also serves as the Chairperson of the Food Services Patrons Committee. The Art Bank Program under this Branch manages the Department's domestic nationwide artwork program as described in 17 FAM.

1 FAM 214.3-1(B) Transportation and Fleet Management Division (A/DOES/GSM/TM)

(CT:ORG-688; 01-31-2025)

a. The Transportation and Fleet Management Division (A/DOES/GSM/TM ) is responsible for the development, implementation and oversight of policy and regulations governing the Department’s domestic motor vehicle fleet throughout the United States.

b. A/DOES/GSM/TM operates the Department's shuttle buses, special group transportation, executive car and driver service and the U-Drive-It vehicle program at domestic locations.

c. A/DOES/GSM serves as the principal advisor to the Deputy Assistant Secretary for Domestic Operations and Emergency Services (A/DOES) on all aspects affecting the Department’s domestic fleet management, and formulates the Department domestic fleet management policies. A/DOES/GSM is responsible for the oversight of the acquisition, use, inventory accountability, and disposition of domestic motor vehicles.

d. A/DOES/GSM/TM:

(1) Serves as the Department's primary point-of-contact for all domestic fleet-related inquiries from other departments and agencies (e.g., OMB, GSA, DOE, DOT, EPA, etc.), to include entering into agreements with Federal, State, or municipal agencies on the operation of Department of State vehicles.

(2) Implements new/revised public laws, Executive orders, Congressional mandates, and Federal policies/regulations related to fleet management applicable to domestic motor vehicles.

(3) Works with the Office of Program Management and Policy (A/GO/PMP) as the Department’s representative on interagency committees, such as the GSA FedForum and the Interagency Committee on Alternative Fuels (INTERFUEL).

(4) Manages the Department’s energy conservation program for domestic vehicles.

(5) Oversees domestic accident investigations involving Department official vehicles, providing pertinent documentation and making recommendations to the Office of the Legal Adviser (L) in connection with resultant tort claims.

e. A/DOES/GSM/TM holds responsibility for Department implementation of new/revised public laws, Executive orders, Congressional mandates, and Federal policies/regulations related to fleet management applicable to domestic motor vehicles.

f. On behalf of the Department, A/DOES/GSM/TM maintains authority to enter into formal fleet-related agreements with other Federal agencies or State municipalities that impact domestic Department vehicles.

g. A/DOES/GSM/TM is responsible for the provision and oversight of motor vehicle operational services throughout the United States, including vehicle rental, lease, and procurement, scheduled and unscheduled group transportation, executive car and driver service, and motor pool operations.

h. A/DOES/GSM/TM manages the Department’s energy conservation program for domestic vehicles. In this regard, A/DOES/GSM/FMO assumes the lead-role in developing and implementing plans, tracking progress and preparing periodic reports to Congress, DOE, GSA and OMB (including fleet scorecards) on compliance to fleet energy mandates contained in the Energy Policy Act (EPAct), standing Executive orders and other Federal regulations.

i. A/DOES/GSM/TM oversees domestic accident investigations involving Department official vehicles, providing pertinent documentation and making recommendations to the Office of the Legal Adviser (L) in connection with resultant tort claims.

j. A/DOES/GSM/TM, as the manager of the domestic vehicle fleet, partners with A/PRI/TI in prioritizing system enhancements, data collection, analysis, and reporting requirements for the Department’s vehicle Fleet Management Information System (FMIS).

1 FAM 214.3-1(C) Media Services Division (A/DOES/GSM/MS)

(CT:ORG-688; 01-31-2025)

a. A/DOES/GSM/MS provides live and videotape coverage of official internal events. The staff writes, directs, shoots and edits original video-taped programs on a variety of issues for domestic offices and U.S. missions to a variety of audiences, both public and private.

b. A/DOES/GSM/MS provides presidential travel audio-visual support; audio-visual services such as interpretation equipment, microphones, projectors, speakers, and cable television; and photographers for official photos and events.

1 FAM 214.3-2 Office of Global Publishing Solutions (A/DOES/GPS)

(CT:ORG-688; 01-31-2025)

a. The Office of Global Publishing Solutions (A/DOES/GPS) is the Department of State’s worldwide source for centralized editorial, graphics, CD-ROM/DVD reproduction, pre-media publishing and distribution services, and assures compliance with Federal law and regulations.

b. A/DOES/GPS is based in Washington with a field office in Manila. The Office Director serves as the Department’s Publishing Management Officer.

c. A/DOES/GPS is responsible for policies for publications, graphics, and copiers, as described in 5 FAM 1300, and prescribes standards for editorial, graphics, and printing activities throughout the Department.

d. A/DOES/GPS manages the Department's photocopier program, maintains control over the use of large-volume photocopier equipment, and approves the acquisition of any publishing equipment that has large volume printing, graphics, and duplicating capabilities.

e. A/DOES/GPS also:

(1) Designs, compiles, edits, reproduces, and distributes magazines, pamphlets, books, CD-ROMs/DVDs, and miscellaneous printed materials;

(2) Produces publications and large-volume print runs;

(3) Plans, designs, produces, and/or procures camera-ready or electronic-based art and images for publications, exhibits, posters, charts, certificates, and other graphics-related products for Department presentations and publications;

(4) Plans and designs digital video presentations;

(5) Establishes policies for consistent visual identification of the Department of State in all presentations and publications (see 5 FAH-7 H-120);

(6) Ensures conformity with the Department’s 5 FAH-7, Graphics Standards Handbook;

(7) Ensures that the Bureau of Global Public Affairs (GPA) reviews for approval all information disseminated for public release in printed, visual, or electronic form; and

(8) Maintains liaison services with the Government Printing Office (GPO).

1 FAM 214.3-3 Office of Strategy, Resources, and Policy (A/DOES/SRP)

(CT:ORG-688; 01-31-2025)

a. The Office of Strategy, Resources, and Policy (A/DOES/SRP) advises the Deputy Assistant Secretary for Domestic Operations and Emergency Services, Managing Directors, and A/DOES office directors on human resources (direct hire and contract staff), budget and financial planning, policy formulation, and other administrative issues affecting the directorate, the A Bureau, and the Department.

b. A/DOES/SRP oversees, in coordination with other A/DOES offices, the bureau’s financial resources; human resources; policy and strategic planning formulation, analysis, and coordination; and administrative support services.

c. A/DOES/SRP consists of three divisions: Strategic Planning and Communications Division, Business Division, and Program Analysis and Evaluation Division.

d. A/DOES/SRP works in close coordination with A/PRI/EX on financial planning and budget issues, human resources requirements, and strategic planning and policy.

e. A/DOES/SRP provides A/DOES offices with human resources services, including advising, developing, and implementing actions on position classification, position management, and recruitment and staffing.

f. A/DOES/SRP maintains budget and financial controls system to ensure RES program budgets are executed consistent with enacted appropriations, apportionments, allotment authorities, approved financial plans, and statutes.

g. A/DOES/SRP directs the financial planning and resource allocation process for the DOES directorate, including budget planning and execution, contract administration and oversight, and development of office spend plans and budget requests.

h. A/DOES/SRP conducts policy analysis and formulation in support of all RES offices.

1 FAM 215 DEPUTY ASSISTANT SECRETARY FOR Shared knowledge Services (A/SKS)

(CT:ORG-688; 01-31-2025)

a. The Deputy Assistant Secretary for Shared Knowledge Services (A/SKS) provides overall liaison, interface, and outreach functions for knowledge management and information access programs within the Department and in partnership with other federal agencies.

b. The Deputy Assistant Secretary for A/SKS serves as

(1) The designated Senior Agency Official for Privacy (SAOP) with overall responsibility and accountability for ensuring the Department’s implementation of information privacy protections in accordance with OMB Memorandum M-16-24;

(2) Chief Knowledge Officer for the Department, responsible for providing strategic direction to manage knowledge assets and programs throughout the Department; and guiding and supporting knowledge management initiatives within State and between State and other agencies and foreign affairs partners; and

(3) Deputy Chief FOIA Officer in support of the Chief FOIA Officer.

c. A/SKS consists of a Front Office, a Managing Director for Privacy, Policy, and Knowledge Management (A/SKS/PPKM), and a Managing Director for Information Access Programs (A/SKS/IAP).

d. A/SKS serves as the primary point of contact and principal advisor for Department officials on all matters concerning the management of information as a critical resource specifically relating to records life-cycle management, public disclosure and need-to-know access to information, classification management and declassification review, management of Restricted Data and Formerly Restricted Data, privacy, research of official record and public information resources, and corporate records archives. A/SKS promotes the integration of life-cycle management principles in the Department's business and operations, particularly in the development and application of new technology.

e. A/SKS plans, develops, implements, and evaluates information and records-related programs, policies, rules, regulations, practices, and procedures on behalf of the Secretary to ensure compliance with applicable law and policy.  These include the Federal Records Act (FRA); the Freedom of Information Act (FOIA) and electronic FOIA (EFOIA) provisions; the Privacy Act; 22 U.S.C. 4354 (pertaining to document production for the Congress and the Foreign Relations of the United States (FRUS) series acceleration); 42 USC 2011 et. seq. (Atomic Energy Act) and 10 CFR 1045 (Nuclear Classification and Declassification); Executive Orders concerning national security information, including Executive Order 13526; relevant portions of the E-Government Act of 2002; Office of Management and Budget (OMB) Circular A-130, covering information resources management; and Executive Orders concerning improving agency disclosure of information, including Executive Order 13392.

1 FAM 215.1 Managing Director for Privacy, Policy, and Knowledge Management (A/SKS/PPKM)

(CT:ORG-688; 01-31-2025)

The Managing Director for Privacy, Policy, and Knowledge Management (A/SKS/PPKM) oversees four offices responsible for federal privacy mandates, centralized Department organization policies, federal records management including the Department’s Agency Records Officer, Knowledge Management, and Library Services including the Ralph J. Bunche Library. The Managing Director is the Department’s Chief Privacy Officer (CPO).

1 FAM 215.1-1 Privacy Office (A/SKS/PPKM/PRV)

(CT:ORG-688; 01-31-2025)

a. The Privacy Office (A/SKS/PPKM/PRV) provides a focal point for the many complex and diverse inter-functional activities relating to privacy protection, promoting consistent implementation of privacy policies and legal requirements.

b. A/SKS/PPKM/PRV coordinates responses to, and implementation of, White House directives, and leads the Department’s responses to OMB and GAO data calls and inquiries relating to privacy policy.

c. A/SKS/PPKM/PRV leads and coordinates multi-functional projects, studies and research activities to identify and address privacy issues, and participates in various inter- and intra-agency boards, committees and groups.

d. A/SKS/PPKM/PRV reviews legislative and other initiatives proposed by Congress, other agencies and the public, and formulates Department privacy policy.

e. A/SKS/PPKM/PRV provides technical expertise to the Department’s Core Response Group (CRG) and directs the assembly of CRG members to address data breaches involving personally identifiable information (PII).

f. A/SKS/PPKM/PRV conducts reviews of privacy impact assessments (PIAs) and Privacy Act statements (PAS) to ensure that privacy requirements are fully integrated into the Department’s information technology systems.

g. A/SKS/PPKM/PRV supports implementation of the E-Government Act of 2002 and relevant portions of the Federal Information Security Modernization Act of 2014 (FISMA).

h. A/SKS/PPKM/PRV serves as the Department’s technical expert on the Privacy Act and, as such, responds to inquiries concerning privacy issues/concerns, conducting follow-up as necessary.

i. A/SKS/PPKM/PRV works with Department business owners to assist with the development, modification, and rescission of Systems of Records Notices (SORNs).

j. A/SKS/PPKM/PRV coordinates with Department Bureaus to provide advice and guidance following PII breaches, regarding notifications to impacted individuals and mitigation measures, which may include identity protection services.

k. A/SKS/PPKM/PRV develops training tools to increase privacy awareness within the Department.

l. A/SKS/PPKM/PRV coordinates with DT to implement the Department’s Risk Management Framework and ensures the appropriate privacy controls are applied to information systems.

1 FAM 215.1-2 Office of Organizational Policy (A/SKS/PPKM/OP)

(CT:ORG-688; 01-31-2025)

The Office of Organizational Policy (A/SKS/PPKM/OP) provides central management for six Department information programs. The products and services provided by these programs are used by all Department staff members, other federal agencies and the public.

(1) In collaboration with Department bureaus and offices, A/SKS/PPKM/OP ensures Department policies and procedures are maintained in the Foreign Affairs Manual (FAM) and associated Handbooks (FAH). The FAM also contains directives based on statutes, executive orders, Presidential directives, OMB circulars, and other legal directives. The Department’s directives, written in compliance with the Plain Writing Act of 2010, are codified in the FAM following a rigorous, Department-wide clearance process, also managed by A/SKS/PPKM/OP, allowing experts to recommend content to be included in the draft document. A/SKS/PPKM/OP maintains the historical archives of past FAM/FAH versions. A/SKS/PPKM/OP publishes the FAM/FAH on the Department’s intranet (OpenNet) and classified networks as well as the Department’s public website on the Internet.

(2) A/SKS/PPKM/OP manages the Department’s Information Collection Program under the Paperwork Reduction Act (PRA). An information collection is generally a request by the Federal Government to asked standardized questions from 10 or more members of the public, either foreign or domestic, in a year. The information collections coordinator works closely with the Office of Management and Budget (OMB) to ensure the Department complies with OMB regulations and guidelines. A/SKS/PPKM/OP monitors compliance with the PRA and assists Department program offices with their submissions to OMB in order to seek its approval to collect information. The Information Collections Program is explained in 18 FAM 201.5.

(3) A/SKS/PPKM/OP has liaison responsibility with the Office of the Federal Register (OFR) on all matters concerning Department of State publications in the Federal Register (FR). The designated Federal Register liaison has sole authority for submissions to the OFR on behalf of the Department. Submissions to the OFR may include proposed rules, final rules, Presidential determinations, and public notices, some examples of which include, but are not limited to, meetings held by advisory committees, the development of a new system of records, and the designation of certain groups as terrorist organizations. Submissions to the Federal Register are explained in 18 FAM 201.6.

(4) A/SKS/PPKM/OP oversees the Department’s Rulemaking program, the purpose of which is to comply with the Administrative Procedure Act (APA) and other statutes, pertinent executive orders, and all pertinent Office of Management and Budget (OMB) and Office of the Federal Register (OFR) requirements in the most efficient, effective, and accurate manner in order to impose the least burden necessary on the U.S. public to achieve Department objectives. The majority of Department rule types are proposed, interim, final, and direct final rules. A/SKS/PPKM/OP coordinates with responsible Department program offices to review and analyze their rule documents prior to OMB review and OFR submission. In this centralized process, A/SKS/PPKM/OP also manages the Department’s content in the Federal Docket Management System (FDMS) to ensure Department rules meet e-Government requirements and are available for public review and comment. The Rulemaking Program is explained further in 18 FAM 201.4.

(5) A/SKS/PPKM/OP operates the Department’s Delegations of Authority program, in collaboration with originating offices and the Office of the Legal Adviser, to process, archive, and make available to the public these documents. Written Department of State delegations of authority are the primary means for assigning specific legal responsibilities conferred on the Department, the Secretary, or other senior Department officials by statute, Executive Order, or similar legal instrument to other Department of State officials and offices.

(6) A/SKS/PPKM/OP administers the Department’s Forms program, which is the central program office responsible for coordinating the creation and implementation of policy decisions regarding Department forms. The Forms Program defines a form as a standardized data collection instrument used to capture information from multiple people. This includes forms which are completed as a discrete document such as a pdf or far (both printed and electronic), and application-generated or web-based portals and other automated workflows.

(a) All Department forms, used domestically or internationally, must be approved and processed through A/SKS/PPKM/OP to ensure compliance with applicable statutes and regulations (such as Section 508 of the Rehabilitation Act, Paperwork Reduction Act, Privacy Act, Government Paperwork Elimination Act, and other mandates), as well as to minimize effort and cost burden to the Department by eliminating redundancies.

(b) The Forms Program is responsible for all Department forms policy governing the forms lifecycle, including creating, editing, deleting, and archiving forms. It helps ensure forms compliance by conducting a Department-wide annual forms review. It maintains a centralized forms repository that houses the Department’s official master copies. It also works with Department stakeholders to identify owners of unassigned and unregistered forms, and to bring these forms into compliance. More on this program can be found at 18 FAM 201.7.

(7) A/SKS/PPKM/OP manages the Department’s implementation of the Plain Writing Act and is responsible for:

(a) Compiling and posting the annual compliance report on the Department’s public facing plain writing website;

(b) Providing plain writing briefings for employees;

(d) Collaborating with Department entities to increase the use of plain writing in their documents; and

(e) Liaising with the Center for Plain Language.

1 FAM 215.1-3 Office of Enterprise Records Management (A/SKS/PPKM/ERM)

(CT:ORG-688; 01-31-2025)

a. The Agency Records Officer in the Office of Enterprise Records Management (A/SKS/PPKM/ERM) serves as the Secretary's delegated records officer with responsibility for the U.S. Government's foreign policy archives, a unique collection of international significance. In this capacity, the Agency Records Officer exercises program management responsibility for all records Department-wide throughout their life cycle (creation, acquisition, maintenance, use, and disposition).

b. A/SKS/PPKM/ERM serves as the Secretary's representative to the Archivist of the United States and the National Archives and Records Administration (NARA), as well as to other Federal and regulatory agencies on all records.

c. A/SKS/PPKM/ERM formulates and oversees the implementation of Department policy and guidance for record keeping in accordance with the Department's strategic plan; Congressional mandates for all electronic and non-electronic records; National Archives and Records Administration regulations, standards and guidance; and appropriate national and international professional records/information management standards.

d. A/SKS/PPKM/ERM analyzes, evaluates, and oversees the records management program, activities, and operations. A/SKS/PPKM/ERM institutes policies, practices, procedures, guidelines, and regulations while ensuring the integration of requirements in operations and activities, especially in developing and applying to new technology. It coordinates records management issues with other agencies, particularly with the National Archives and Records Administration (NARA). A/SKS/PPKM/ERM represents the bureau and the Department at inter-agency and public fora and working groups.

e. A/SKS/PPKM/ERM provides expert advice and counsel to officials at all levels on agency-wide electronic and non-electronic records management issues. A/SKS/PPKM/ERM advises senior program managers, the CIO and the Office of the Legal Adviser on adequacy of documentation and creation and management of agency records.

f. A/SKS/PPKM/ERM participates in the Department's capital planning process for all major information systems to ensure that records management functionality appropriate to the records/information assets they support is included in system design. A/SKS/PPKM/ERM advises program managers and IT managers on metadata requirements necessary to achieve this functionality.

fg A/SKS/PPKM/ERM works with DT and the CIO to build records management functionality into the Department's enterprise architecture and to ensure all Department information systems incorporate records management functionality appropriate to the records/information assets.

h. A/SKS/PPKM/ERM provides technical assistance and guidance to the Department and posts on information life-cycle of records to improve operations and protect information resources.

i. A/SKS/PPKM/ERM operates the records disposition scheduling project for all Department records, regardless of media. A/SKS/PPKM/ERM reviews, develops and updates disposition authorities to ensure appropriate preservation of records. This includes the requirement to schedule all records, including electronic records, and any other media.

j. A/SKS/PPKM/ERM works closely with Department offices ensuring compliance with the FRA, E-Government Act, and NARA directives.

k. A/SKS/PPKM/ERM provides briefings, training and outreach to all employees on their responsibilities for the creation, maintenance, use, and disposition of records.

l. A/SKS/PPKM/ERM administers the records liaison program to Department bureaus and Foreign Service posts to implement the laws and regulations on the life-cycle of records program.

m. A/SKS/PPKM/ERM conducts records management compliance reviews.

n. A/SKS/PPKM/ERM operates the Records Service Center (A/SKS/PPKM/ERM/RSC) for all office, post, and lot files and portions of the corporate records archives. It screens non-archival material and prepares records for immediate and final disposition in accordance with disposition schedules and eventual transfer to NARA, National Personnel Records Center, and other Federal records centers.

o. A/SKS/PPKM/ERM implements, administers, and operates the Department's Vital Records Program as required by Executive Order 12656.

p. The Agency Records Officer has delegated authority to certify copies of records as true and accurate copies of Department of State official records (excluding passport records) for legal purposes.

1 FAM 215.1-4 Office of Knowledge and Library Management (A/SKS/PPKM/KLM)

(CT:ORG-688; 01-31-2025)

a. The Office of Knowledge and Library Management (A/SKS/PPKM/KLM) develops, administers, and operates the Ralph E. Bunche Library. The Bunch Library is the highest level authority on library and information services, providing technical guidance on library-related issues and the use of commercial data, research, and news products to domestic bureaus and posts abroad.

b. A/SKS/PPKM/KLM provides research services encompassing a wide range of commercially available sources as well as the Department’s official records.

c. A/SKS/PPKM/KLM makes a full suite of curated open-source databases, scholarly journals, and datasets available to all Department employees via OpenNet.

d. A/SKS/PPKM/KLM serves as a clearinghouse to purchase and manage access to proprietary commercial information and data resources at the most advantageous prices on behalf of domestic bureaus and overseas posts.

e. A/SKS/PPKM/KLM serves as the Department’s central knowledge management office, overseeing projects and services that use human-centered design principles to create an enterprise-wide knowledge management platform that provides Department employees with customizable and rapid access to the information they need to do their jobs effectively.

f. A/SKS/PPKM/KLM implements outreach programs to cultivate a community of practice that embraces knowledge management, research, and the effective use of commercial data, news, and research products in alignment with the Department’s learning agenda.

g. A/SKS/PPKM/KLM represents the Department on government and private-sector cooperative library service bodies and at professional meetings.

1 FAM 215.2 Managing Director for Information Access Programs (A/SKS/IAP)

(CT:ORG-688; 01-31-2025)

a. The Managing Director for Information Access Programs (A/SKS/IAP) oversees offices responsible for federal information access programs, including for executive agencies, other branches of government, and for the public. This includes overseeing implementation of the requirements of the FOIA, Privacy Act, Ethics in Government Act, Executive Orders on Classified National Security Information, 22 U.S.C. 4354, discovery orders, subpoenas, and other special document production demands.  A/SKS/IAP ensures that responses to such requests are timely, accurate, and complete.

b. A/SKS/IAP is also responsible for the Department’s classification and declassification policies and its Controlled Unclassified Information program established by Executive Order 13556 and successor Orders.

c. A/SKS/IAP promotes customer service principles and institutes initiatives to comply with applicable laws, regulations, and policies regarding customer service and accessibility standards.

d. A/SKS/IAP advises A/SKS on compliance with the requirements of FOIA.

e. A/SKS/IAP ensures implementation of and compliance with the classification management and declassification requirements of applicable Executive Orders and associated requirements of 42 USC 20112011 et. seq. (Atomic Energy Act) and 10 CFR 1045 (Nuclear Classification and Declassification).

f. A/SKS/IAP coordinates with regional and functional Bureaus and other federal agencies to support U.S. engagement with foreign governments, including the NATO Alliance, on declassification and public disclosure matters.

1 FAM 215.2-1 Office of Freedom of Information Act (FOIA) Case Processing (A/SKS/IAP/FCP)

(CT:ORG-688; 01-31-2025)

The Office of FOIA Case Processing (A/SKS/IAP/FCP) is responsible for executing the Department’s responsibilities under the FOIA and the access provisions of the Privacy Act, including the intake and acknowledgment of requests and conducting searches for, collecting, reviewing, and making determinations in conjunction with affected bureaus concerning release of responsive records to requesters. The Office analyzes the content of requests to determine which Department bureaus, offices, overseas posts, or other records systems would be reasonably likely to contain the requested records and works with the identified components in the collection and review of responsive records.

1 FAM 215.2-2 Office of Information Access Liaison (A/SKS/IAP/IAL)

(CT:ORG-688; 01-31-2025)

a. The Office of Information Access Liaison (A/SKS/IAP/IAL) is led by the FOIA Public Liaison and houses the FOIA Requester Service Center, which serves as the primary point-of-contact for any person who has a question about how the FOIA is implemented at the Department, how to make a request, or the status of their request. The FOIA Public Liaison serves as a supervisory official to whom a FOIA requester can raise concerns about the service the requester has received from the FOIA Requester Service Center. The FOIA Public Liaison is responsible for assisting in reducing delays, increasing transparency and understanding of requests’ current status, and assisting in the resolution of disputes.

b. A/SKS/IAP/IAL designs, develops, and maintains the Department’s internet FOIA website, including the public access portal where persons can search for and review Department records, learn about the Department’s information access process, and submit information access requests.

c. A/SKS/IAP/IAL provides briefings, training, and outreach to Department employees, including decentralized FOIA offices, to increase awareness of their responsibilities under the FOIA and other information access laws and regulations and monitors their effectiveness to ensure timely reporting and compliance with such laws and regulations.

1FAM 215.2-3 Office of Litigations and Appeals (A/SKS/IAP/LA)

(CT:ORG-688; 01-31-2025)

a. The Office of Litigation and Appeals (A/SKS/IAP/LA), in cooperation with the Office of the Legal Adviser for Management (L/M), processes and responds to FOIA and Privacy Act cases that are the subject of litigation and responds to appeals of denial of access to information under provisions of the FOIA, Privacy Act, Privacy Act Amendment, and the mandatory declassification review (MDR) provisions of Executive Order 13526 and any successor Orders.

b. A/SKS/IAP/LA collaborates with L/M on the processing of FOIA/Privacy Act litigation, including to determine the scope of the request; conduct searches for, collect, and review records; coordinate the review of Department records with internal stakeholders and other government agencies; provide final productions for release to Plaintiff; and negotiate and approve settlements.

b. A/SKS/IAP/LA regularly liaises with the Department of Justice (DOJ) and L/M on litigation strategies.

c.  A/SKS/IAP/LA coordinates the Department’s responses to consultations of FOIA and Privacy Act cases that are the subject of litigation against other government agencies and contain information under the purview of the Department.

1 FAM 215.2-4 Office of Special Document Production (A/SKS/IAP/SDP)

(CT:ORG-688; 01-31-2025)

a. A/SKS/IAP/SDP coordinates special document production efforts to ensure the Department’s compliance with Congressional investigative requests and subpoenas, requests from legislatively-established commissions, and other similarly mandated document production efforts as directed by Department leadership in support of Federal Government or Department transparency and discretionary release initiatives.

b. A/SKS/IAP/SDP liaises with L/M and the Bureau of Legislative Affairs (H) to intake and acknowledge requests, conduct searches, collect and review responsive records, and coordinate appropriate bureau, third agency, and legal review prior to release. A/SKS/IAP/SDP analyzes the content of requests to determine which Department bureaus, offices, overseas posts, or other records systems would be reasonably likely to contain the requested records and works with the identified components in the collection and review of responsive records.

1 FAM 215.2-5 Office of Classification Policy and Declassification Review (A/SKS/IAP/CD)

(CT:ORG-688; 01-31-2025)

a. Classification Policy is responsible for developing policy, classification and declassification guidance, implementing instructions, training, and reporting to ensure Department of State compliance with Executive Order 13526 (Classified National Security Information), Executive Order 13556 (Controlled Unclassified Information), related requirements of 42 USC 2011 et. seq. (Atomic Energy Act) and 10 CFR 1045 (Nuclear Classification and Declassification), and other international agreements related to information classification, declassification, and public release.

b. As required under Executive Order 13526, accepts and processes classification appeals and requests for classification assessment on behalf of the Department.

c. Provides pre-publication security review for former Department personnel, consistent with Executive Order 13526 and related authorities, to support compliance with non-disclosure agreements.

d. Consistent with Executive Order 13526, provides former Department personnel appointed by the President or Vice President with access to their eligible records for historical research purposes. Record contents remain subject to declassification requirements.

e. The Director of, serves as the Department’s Restricted Data Management Officer under delegation from the Undersecretary for Management pursuant to 42 USC 2011 et. seq. (Atomic Energy Act) and 10 CFR 1045 (Nuclear Classification and Declassification).

f. Actively participates in interagency and international training and meetings, policy formation and coordination activities related to its mission.

g. Declassification Review is responsible for Department of State compliance with the declassification review and associated public release requirements of Executive Order 13526 (Classified National Security Information), related procedural requirements of 42 USC 2011 et. seq. (Atomic Energy Act) and 10 CFR 1045 (Nuclear Classification and Declassification), and compliance with other international agreements related to information declassification.

h. Reviews documents determined to have permanent historical value under Title 44 of the United States Code for automatic or systematic declassification as required by Executive Order 13526.  Only those records meeting specific criteria with respect to national security, statute, or international agreement are exempted from declassification. Records containing sensitive privacy information are subject to appropriate authorized review prior to release and may be withheld.

i. Is responsible for executing the Department’s responsibilities for Mandatory Declassification Review Requests pursuant to Executive Order 13526 and for foreign government requests for the declassification of U.S. government information received through diplomatic channels. This includes the intake and acknowledgment of requests, conducting searches for, collecting, and reviewing responsive records for release to requesters. The Office analyzes the content of requests to determine which Department bureaus, offices, overseas posts, or other records systems would be reasonably likely to contain the requested records and works with the identified components in the collection and review of responsive records.

j. In addition to reviewing all Department of State material prior to declassification, refers to the appropriate Federal agencies all records which contain those agencies’ equities and reviews all equities referred to State from other agencies for declassification review.

k. Additionally, performs declassification review of records for inclusion in the “Foreign Relations of the United States” series, which constitutes the official historical documentary record of U.S. foreign policy decisions and significant diplomatic activity.  Under Executive Order 13526, Additionally, also reviews for declassification mandatory and other referral requests for documents 25 years of age or older.  Most such referral cases originate in presidential libraries, agencies such as Defense and CIA, and foreign governments.

l. Actively participates in interagency and international training and meetings, policy formation and coordination activities related to its mission.

1 FAM 216 DEPUTY ASSISTANT SECRETARY FOR global operations (A/GO)

(CT:ORG-688; 01-31-2025)

a. The Deputy Assistant Secretary for Global Operations (A/GO) directs and coordinates the Department's programs for supply chain activities, which include transportation, warehousing, bespoke secure logistics, travel and relocation management, distribution, travel claims, diplomatic pouch and mail, global fleet management (domestic and overseas), IT logistics business systems requirements, logistics professional development, and personal property management processes on a worldwide basis. A/GO is also responsible for commissary and recreation, overseas schools, U.S. government-wide allowances in foreign areas, as well as for implementing Section 846 of the National Defense Act for Fiscal Year 2013.

b. A/GO develops and implements the government-wide Department of State Standardized Regulations and allowance rates and maintains relevant 3 FAM 3200 and 3 FAH-1 H-3200 chapters. A/GO develops and implements - logistics policies (14 FAM) and procedures (14 FAH). Oversees the execution of exemptions and waivers to facilitate the logistics process.

c. A/GO defines business requirements for information technology in support of the logistics process. Regular analysis of supply chain data leads to implementation of changes to Department processes to achieve greatest effectiveness, efficiency and accountability.

d. A/GO represents the Department in various internal and external forums on logistics issues.

e. A/GO supports the Department’s efforts to train employees worldwide on logistics policies and procedures.

f. Working with A/PRI/EX/FMD, A/GO develops, prepares, and defends logistics management appropriations and authorization requests in the Department.

g. A/GO supports the Department's energy conservation program within the supply chain operations, in accordance with applicable laws, statutes, and Executive orders.

h. The Deputy Assistant Secretary for Global Operations chairs the Committee on Exceptions to Foreign Service Transportation and Travel Regulations, which reviews, evaluates, and adjudicates individual requests for relief from strict application of existing regulations. The Deputy Assistant Secretary for Global Operations serves as the Department’s Senior Travel Official (STO).

i. The Deputy Assistant Secretary for Global Operations chairs the Board of Directors of the Central Commissary and Recreation Fund.

j. The Deputy Assistant Secretary for Global Operations co-chairs the Fleet Management Council, along with the Office of Strategy and Policy Managing Director.

k. The Assistant Secretary for Administration chairs the Overseas Schools Policy Committee.

l. The Deputy Assistant Secretary for Global Operations serves as the Department’s representative to the Whole of Government Logistics Council.

m. A/GO/SP/RMP Resource Management Director provides a broad array of analysis, strategic planning, program development and planning, budget analysis, and financial management services to enhance the ability of their assigned directorates and offices within A/GO to accomplish their respective missions and to ensure that managed resources, including funds, staff, facilities, and contractor services, are utilized in an efficient and effective manner. Coordinates the development of annual budgets, spend plans, and monitors obligations and spending across A/GO.

1 FAM 216.1 Managing Director for Logistics Operations (A/GO/OPS)

(CT:ORG-688; 01-31-2025)

a. The Managing Director for Logistics Operations (A/GO/OPS) oversees the delivery of personal effects, supplies, warehousing, diplomatic pouch and mail, and other shipping services to support the Department's global diplomatic mission.

b. A/GO/OPS oversees logistics support to Department crisis response and staffs task forces, in coordination with Crisis Management and Strategy (CMS), Diplomatic Security (DS), Regional Bureaus, and other Department and interagency partners. Coordinates across A/GO directorates as appropriate.

c. A/GO/OPS serves as the focal point with the Departments of Homeland Security and Defense, the U.S. Postal Service, and other interagency and international partners to execute the Directorate’s mission. Exercises the Determination of Non-Availability (NDA) delegation of authority from MARAD.

d. The Managing Director of A/GO/OPS develops partnerships with industry to execute the Directorate’s mission.

e. Serves as the Department’s alternate representative to the Whole of Government Logistics Council.

1 FAM 216.1-1 Office of Secure Logistics (A/GO/OPS/SL)

(CT:ORG-688; 01-31-2025)

a. The Office of Secure Logistics (A/GO/OPS/SL) provides secure logistics support to bureaus and offices in Washington, domestic field offices, and posts worldwide, including other U.S. Government agency tenants.

b. A/GO/OPS/SL provides secure receipt, storage, and shipment of a wide variety of commodities including sensitive electronic equipment, construction material, furniture, and expendable supplies destined for Controlled Access Areas (CAA) in Department of State facilities.

c. A/GO/OPS/SL manages functional programs that form integrated teams to include Federal supply source management, implementing diplomatic security policies and regulations, commercial simplified acquisitions, and material management support for domestic offices including the Bureau of Overseas Buildings Operations, Bureau of Diplomatic Technology, Bureau of Medical Services, and other government agencies.

d. A/GO/OPS/SL provides material management support for complex Department programs including Overseas Building Operations managing ad hoc teams performing time sensitive renovation projects, Medical Services requiring movement of critical medical supplies and Diplomatic Technology requiring movement of updated communications equipment.

e. A/GO/OPS/SL manages and coordinates the Secure Expedited Logistics Program (SELP), a Working Capital Fund (WCF) supported stock program created to support equipment and supply needs inside CAAs at posts worldwide. A/GO/OPS/SL also performs budgeting, forecasting, and funds control, with A/GO Resource Management, used to administer logistical support using both WCF and appropriated allotments.

f. A/GO/OPS/SL handles and manages request for services, project in-transit and flow-through order cargo that is eventually used in a CAA. Working directly with the Global Fleet, the office provides critical secure receipt, storage, and shipment of official vehicles.

g. A/GO/OPS/SL securely ships cargo via several secure shipping methods to include delivery to the classified Diplomatic Pouch and Mail facility for onward transport via Diplomatic Couriers, trapped secure sea container, constructed secure air container, and military support flight.

h. A/GO/OPS/SL oversees the secure logistics warehouse in Lorton, VA and the Frankfurt Secure Warehouse in Frankfurt, Germany.

1 FAM 216.1-2 Office of Transportation Management (A/GO/OPS/TM)

(CT:ORG-688; 01-31-2025)

a. The Office of Transportation Management (A/GO/OPS/TM) drafts, reviews, and administers transportation policies. It provides overall direction and assistance on the Department’s transportation practices and policies and is the primary point-of-contact with industry and other U.S. Government agencies on transportation for the Department of State.

b. A/GO/OPS/TM arranges the packing, storage, shipment, and delivery of employees’ personal effects, which includes transportation counseling services to Department of State offices and employees, and by agreement, other Federal offices and employees.

c. A/GO/OPS/TM manages the receipt and consolidation of personal effects at the Baltimore Despatch Agency and consolidated receiving point (CRP), located in Baltimore, MD, for forwarding to posts worldwide.

d. A/GO/OPS/TM arranges customs clearance services at points-of-entry for both air and ocean shipments inbound to the United States. This service also includes support for the repatriation of human remains.

e. A/GO/OPS/TM Director coordinates the staffing of Department task forces, coordinates with CMS, DS, Regional Bureaus, Department of Defense, the interagency, and others during crises and post evacuations. As part of the contingency logistics operations working group, serves as the forward face of A/GO with S/ES-O during crisis planning and taskforce operations, while A/GO/OPS/RLC serves as the resource provider. TM is also responsible for conducting training for A/GO taskforce members, maintaining and iteratively updating the taskforce playbook / checklists, conducting after action reviews to improve processes, and working with DS Emergency Planning to ensure lessons learned on logistics are integrated into the Emergency Action Plan (EAP) 12 FAH-1.

f. A/GO/OPS/TM manages commercial vendors who store household effects and supplies and manage a U.S. Government-leased contractor-operated (GLOC) storage warehouse in Hagerstown, MD used to store household effects and supplies.

g. A/GO/OPS/TM manages policies and procedures for the Department’s personal property claims program under the Military Personnel and Civilian Claims Act of 1964, as amended, and under the terms and conditions of transportation tenders-of-service, assisting customers with filing claims for items missing and/or damaged during transit.

h. A/GO/OPS/TM manages transport of secure shipments through the Secure Transportation Section at Dulles International Airport.

i. A/GO/OPS/TM serves as a voting member on the Committee on Exceptions to Foreign Service Transportation and Travel Regulations which reviews, evaluates, and adjudicates individual requests for relief from strict application of existing regulations.

1 FAM 216.1-3 Office of Regional Logistics Centers (A/GO/OPS/RLC)

(CT:ORG-688; 01-31-2025)

The Office of Regional Logistics Centers (A/GO/OPS/RLC) consists of the Supply Chain Management Division headquartered in Washington and transportation field operations managed by the Despatch Operations Branch, which is also headquartered in Washington, with agents located in New York, Miami, Seattle, Brownsville, and Antwerp. The RLC:

(1) Provides overall direction to the Department’s regional logistics operations and is the primary point-of-contact with the commercial transportation industry outside the Washington, DC area;

(2) Arranges the packing, storage, shipment, and delivery of official supplies and employees’ personal effects at regional locations;

(3) Provides professional and technical guidance on transportation policies, issues, and software to a wide range of stakeholders and customers worldwide;

(4) Manages the receipt and consolidation of supplies and household effects at consolidated receiving points (CRPs), currently located in Seattle, WA, Miami, FL, Iselin, NJ, Brownsville, TX, and Antwerp, Belgium, for on-forwarding to posts worldwide;

(5) Directs and provides emergency transportation management and special charters and advises senior Department officials on transportation operational support for international crisis management, post evacuations, special projects, or special Department requirements. Coordinates with A/GO/OPS/TM, who staffs Department task forces, coordinates with CMS, DS, Regional Bureaus, interagency, and others during a post evacuation or other crises.

(6) Provides customs clearance services at ports throughout the United States and abroad as required;

(7) Provides a formal customer service support function to assist both domestic and international customers with logistics management services, including a procurement capability;

(8) Manages regional logistics programs that focus on specific niche needs of customers (e.g., expedited logistics program (ELP), personal and bulk, consumables (CNS), GSA supplies from European sources, and representational items for diplomatic functions); and

(9) Develops and manages commercial mini-hubs and partnerships that extend regional logistics center scope and control of logistics operations abroad.

1 FAM 216.1-4 Office of Diplomatic Pouch and Mail (A/GO/OPS/DPM)

(CT:ORG-688; 01-31-2025)

a. The Office of Diplomatic Pouch and Mail (A/GO/OPS/DPM) provides domestic mail, Diplomatic Post Office (DPO) mail, and unclassified and classified pouch service to the Department and other members of the foreign affairs community;

b. A/GO/OPS/DPM surveys the flow of mail through all systems used and serves as liaison to the U.S. Postal Service, Military Postal Service Agency and commercial airline industry to optimize customer service;

c. A/GO/OPS/DPM provides information and policy guidance to the foreign affairs community on effective and efficient use of domestic, DPO, and classified and unclassified pouch and mail systems;

d. A/GO/OPS/DPM serves as the Department’s liaison with other Federal agencies and customers abroad regarding the preparation, routing and accountability of materials entered into the classified and unclassified pouch systems and DPO mail stream worldwide; and

e. A/GO/OPS/DPM provides subject-matter expertise for Department of State mail policies and procedures found in 14 FAM/FAH.

f. Classified pouch:

(1) A/GO/OPS/DPM administers the domestic handling portion of the classified pouch and mail function for the Department and prepares classified pouches for delivery abroad (see 12 FAM 100 for DS/C/DC responsibilities for administering the worldwide program for delivery of classified pouches via diplomatic couriers);

(2) A/GO/OPS/DPM maintains liaison with the Diplomatic Courier and Defense Courier services to ensure that classified pouch dispatches coincide with scheduled courier services for delivery to Foreign Service posts.

g. Unclassified pouch:

(1) A/GO/OPS/DPM is responsible for the worldwide scheduling, dispatch, transportation, auditing, and tracing of unclassified diplomatic pouches;

(2) A/GO/OPS/DPM provides liaison with commercial carriers and coordinates tariffs and routing proposals for unclassified pouches. A/GO/OPS/DPM selects originating carriers for unclassified pouch dispatches and provides advice to posts on routing unclassified pouches to the Department.

h. Domestic mail and message system:

(1) A/GO/OPS/DPM manages the Department’s domestic mail processing and distribution system, which segregates mail by type (i.e., flat, parcel, or envelope, registered or unregistered), and sorts and delivers it to its final destination;

(2) A/GO/OPS/DPM manages the Department’s domestic postage and official mail meter programs.

i. Diplomatic Post Office (DPO): A/GO/OPS/DPM manages the worldwide DPO mail system for the foreign affairs community.

1 FAM 216.2 Managing Director for Strategy and Policy (A/GO/SP)

(CT:ORG-688; 01-31-2025)

a. The Managing Director for Strategy and Policy Directorate (A/GO/SP) is responsible for the management and oversight of four offices that direct critical global logistics functions. A/GO/SP is responsible for professional development of Department logistics professionals worldwide; enhancing the experience of logistics customers worldwide; oversight, guidance, system analytical performance reports, and associate polices on worldwide training of the logistics workforce, and the Department’s personal property repository that maintains asset accountability; global fleet policy and reporting; and the critical environment risk management vetting.

b. A/GO/SP provides internal A/GO enterprise-wide support for policy, analysis, data science, and business planning.

c. A/GO/SP oversees Agency’s policy programs for personal property, fleet management, and provides the A/GO customer experience (CX) advocates to address employee and family member logistics user experiences.

d. A/GO/SP develops and delivers upskill training both internally and globally to support, retain, and supply chain professionals.

e. A/GO/SP implements Section 846 of the National Defense Act for Fiscal Year 2013 and Section 7034 (o) of the Consolidated Appropriations Act, 2010.

f. The Managing Director chairs the Department’s Property Survey Board, Fleet Allocations Review Board, and Supply Chain Category Management Board.

g. Provide analytical program analysis support for all A/GO’s offices.

1 FAM 216.2-1 Office of Personal Property (A/GO/SP/PP)

(CT:ORG-688; 01-31-2025)

a. A/GO/SP/PP provides worldwide oversight, guidance, training and policy on personal property management operations and approves business requirements as the product owner for the Department’s system of record that serves the repository for tracking accountable personal property, to include capitalized and sensitive assets.

b. A/GO/SP/PP sets the internal control standards and approves systems that provide for the accountability of the Department’s classified and unclassified assets. The office monitors worldwide compliance of personal property policies and procedures to ensure accountability and auditability for the department.

c. A/GO/SP/PP provides disposal policies, procedures, and training to promote reutilization and ensure proper disposition of the Department’s excess personal property. Develops policies and procedures to account for lost or destroyed property.

d. A/GO/SP/PP coordinates and maintains a service agreement to arrange for the disposition of personal property throughout Department of State Headquarters in compliance with policy and Federal mandates.

e. A/GO/SP/PP provides Agency-wide training and customer support on topics related to personal property policies, procedures, and systems. The office develops, reviews, and approves personal property training materials and customer communications.

f. A/GO/SP/PP manages the Department’s Property Corrective Action Plan and conducts audits on personal property management to ensure compliance with Federal and internal policies and procedures.

g. A/GO/SP/PP advises and assist program offices with developing management controls for the Department’s wide variety of program property utilized at posts. A/GO/SP/PP is the product owner for the Department’s system of record repository for personal property asset management and other systems modules to include loanable property, expendables, excess property, Information Technology Asset Management (ITAM), and final receipt processing.

h. A/GO/SP/PP in coordination with A/GA, evaluate supply chain strategy for critical element that driving business success. Comprehensively track property lifecycle to improve supply chain commodity management, logistics market rates for products delivered to the customers.

1 FAM 216.2-2 Office of Policy, Planning, and Analysis (A/GO/SP/PPA)

(CT:ORG-688; 01-31-2025)

a. The Office of Policy, Planning, and Analysis (A/GO/SP/PPA) coordinates, develops, and implements tools, processes, and proposals for the entire A/GO enterprise. Each Division brings together the strategic lifecycle of how A/GO supports customers and users, with the common goal of enabling the advancement of U.S. foreign policy and national security.

b. Overseeing A/GO compliance with the Office of Inspector General (OIG) and the Government Accountability Office (GAO) audit, review, and inspection recommendations.

c. The Policy and Planning Division (A/GO/SP/PPA/POL) helps A/GO program offices to develop plain language policies (FAM, FAH, SOPs) to ensure customers and supply chain professionals have understandable and actionable information and guidance to be successful in advancing U.S. national security and foreign policy goals. POL also serves as an in-house consultant with A/PRI/PCX to assist A/GO program offices to develop strategic plans, program plans, and operating metrics to ensure programs are effectively and efficiently executing their programs.

(1)  As coordinator for Foreign Affairs Manual (FAM) and Foreign Affairs Handbook (FAH) Volume 14: Logistics Management and all other FAMs/FAHs pertaining to programs under A/GO responsibility, coordinates changes to policies and regulations, including the FAM and FAH, with the appropriate A/GO programs, Deputy Assistant Secretary, and Department stakeholders.

(2) Stays current on statutes, executive orders, Presidential directives, OMB circulars, and other legal directives that may impact A/GO policies and programs. Coordinates with and seeks guidance from the Department’s Legal Adviser on behalf of the Directorate.

(3) Provides assistances to A/GO program offices and senior managers in policy development.

(4) Functions as the primary liaison with other agencies, regulatory bodies, and organizations to bring A/GO stakeholders together on FAM/FAH or other policy updates, responding to queries and report recommendations, and ensuring compliance with deadlines.

(5) A/GO/SP/PPA/POL develops, maintains, evaluates, and reviews strategic plans, program plans, and performance measurement systems by:

(a) In coordination with Office of Planning and Customer Experience (A/PRI/PCX), Front Office (A/GO/FO), and Resource management (A/GO/FO/RM), utilize 18 FAM “Managing for Success” and OMB A-11 guidance to assist A/GO program offices in developing compliance program management plans and integrate best practices across the A/GO enterprise;

(b) Developing and managing alignment of A/GO operational strategies with the Bureau’s Functional Bureau Strategy (FBS), other Bureau strategies, and the Department’s Joint Strategic Plan (JSP) in coordination with the Office of Planning and Customer Experience (A/PRI/PCX) and the A Bureau Front Office;

(c) Developing and maintaining A/GO’s official system of record for strategic alignment and performance management; this system records, tracks, and reports on Bureau and program level performance and resource information for all A/GO programs;

(d) Preparing the A/GO annual performance plans and working with Office of Planning and Customer Experience (A/PRI/PCX), Front Office (A/GO/FO), and Resource management (A/GO/FO/RM) to incorporate portions into Department-wide plans and preparing performance reports for Bureau submission to the Office of Management and Budget (OMB), and Congress;

(e) Facilitating program reviews in conjunction with Office of Planning and Customer Experience (A/PRI/PCX), Front Office (A/GO/FO), and Resource management (A/GO/FO/RM) to address challenges impacting individual programs;

d. The Business Ownership and Analysis Division (A/GO/SP/PPA/BOA) helps A/GO to build the systems and analytical tools, based on policies and stakeholder requirements, that help A/GO customers and ensure our supply chain professionals are successful in advancing U.S. national security and foreign policy goals. BOA Division works with the Bureau Chief Information Office, Bureau Chief Data Officer, A/GO Program Offices, customers, as well as the rest of A/GO/SP/PPA to ensure the effective development and implementation of information systems and analytical systems that support A/GO programs and policies. This includes:

(1) Change management and training for new system deployments;

(2) Analytics for program offices, resource management, budgeting, leadership, posts, and customers;

(3) Post optimization assistance including deployments, tune-ups, and other direct support to posts; and

(4) Product ownership of myServices with an eye towards improving A/GO customers’ experiences.

(5) Backlog ownership of projects, enhancements, and bug fixes.

(6) Develops and implements special studies and analysis on resources and operations, addressing short and long-term strategic factors.

(7) Performs data analysis/interpretation and evaluation of the directorate’s performance measurements to promote the implementation of commercial and government best practices in logistics processes and in improving management controls.

(8) Manages and delivers analytics for the management of fiscal resources, performs business data analysis and statistics, and performs modeling for new and/or system upgrades in coordination with the Office of Technology and Innovation (A/PRI/OTI). This office also provides related training.

(9) Jointly develops annual budget, spend plan, and midyear adjustments for A/GO systems and backlog work together with the Office of Technology and Innovation (A/PRI/OTI) and Resource management (A/GO/FO/RM).

(10) Prioritizing and ensuring execution of new features and functionality of systems by participating in agile development sprint cycles, setting and enforcing branding and design standards across digital properties, and ensuring a logical information architecture. Bringing in other PPA personnel including the Customer Advocate

e. The Learning and Professional Development Division (A/GO/SP/PPA/LPD) coordinates the learning and professional development across the A/GO enterprise, oversees learning tools like the LogPros, develops recurring and bespoke learning programs for A/GO, coordinates with FSI on behalf of A/GO enterprise initiatives, and tracks training metrics across the A/GO enterprise for reporting and promotion purposes.

(1) A/GO/SP/PPA/LPD coordinates, tracks, collects metrics, and helps standardize training information and processes across A/GO. Maintains tools that communicate to different customers, stakeholders, and constituencies the training offered across the A/GO enterprise. Conduct briefings on A/GO enterprise-wide training programs, initiatives, and opportunities.

(2) A/GO/SP/PPA/LPD coordinates with the A/GO Deputy Assistant Secretary, Front Office, Managing Directors and Office Directors as well as the Foreign Service Institute (FSI) on initiatives, requirements, and develop an annual plan and priorities to advance A/GO programs, U.S. foreign policy and national security.

(3) A/GO/SP/PPA/LPD oversees a variety of strategic learning and communication tools including LogPros.

(4) A/GO/SP/PPA/LPD provides training support for logistics professionals; develops, schedules, and delivers logistics courses; tracks all other training activities for A/GO,

(5) A/GO/SP/PPA/LPD works with the A/GO Front Office, A Front Office, and Public Affairs on public speaking, social media engagements, and recruitment engagements by A/GO leaders and staff.

f. The Customer Advocate is responsible for advocating for the customer’s experience across the A/GO enterprise and serves as the direct connection to both customers and stakeholders around the world, and leads A/GO’s strategic and targeted communications strategy.

(1) Identifying recurring customer support issues that need addressing through better digital governance, policies, or training;

(2) Serves as the customer service focal point for resolving logistics and supply chain service issues, including experiences interacting with A/GO service providers and general policy or procedural logistics challenges.

(3) Assisting program offices within A/GO to develop a human-centered design approach to customer experience through journey mapping, systems mapping, and engagement with the customer.

(4) Sponsors and coordinates studies to obtain user feedback on logistics and A/GO services, policies, and procedures.

(5) Coordinates A/GO communication planning and strategy with A/GO program offices to improve and enhance the customer experience, including integrating with the worldwide GSO Teams site and other strategic communications tools with other constituencies including end users, families, management officers, interagency partners, etc..

(6) A/GO/SP/PPA represents the customer’s experience on the Committee on Exceptions to Foreign Service Travel Regulations, which reviews, evaluates, and adjudicates individual requests for relief from strict application of existing regulations which impose undue hardships on employees.

(7) A/GO/SP/PPA works with the A/GO Senior Advisor and GTM in support of the GSO Governance Board, a joint A/LM, A/OPE, and OBO initiative on professional development of the General Services Officers and other Department supply chain professionals.

1 FAM 216.2-3 Office of Global Fleet (A/GO/SP/GF)

(CT:ORG-688; 01-31-2025)

a. The Office of Global Fleet (A/GO/SP/GF) is responsible for the development, implementation and oversight of policy and regulations governing the Department’s motor vehicle fleets. A/GO/SP/GF represents the Department at internal and external fora on issues pertaining to the fleet.

b. A/GO/SP/GF prepares formal Federal reports and responses to fleet-related inquiries, conduct special studies and efficiency analyses, and review/critique proposed changes to legislation, Executive orders and Federal regulations applicable to domestic and foreign-located motor vehicles. In this regard, A/GO/SP/GF:

(1) Distributes pertinent information to, and seeks input from, Department fleet stakeholders;

(2) Consolidates stakeholder input;

(3) Prepares draft responses, reports and correspondence for higher level Department review, clearance and formal submission; and

(4) Tracks tasks through to completion and ensures submission of required input on behalf of the Department by stated deadlines.

c. As the Department’s authority on motor vehicle management, A/GO/SP/GF serves as the principal advisor to the Deputy Assistant Secretary for Global Operations (A/GO) on all aspects affecting the Department’s fleet management, and formulates the Department fleet management policies.

d. A/GO/SP/GF provides expert advice, analytic support, and technical guidance on official motor vehicle and fleet operations at overseas locations. This includes maintenance, vehicle utilization, fuel programs, titling/licensing/registration/inspection inquiries and issue resolution, vehicle policy review and training and safety initiatives for the domestic and overseas fleet.

e. A/GO/SP/GF supports DS armored vehicle statutory authorities, COM and Secretary of State security responsibilities, special safety and maintenance requirements and schedule, and ensures fleet reporting reflects their unique metrics and countermeasure requirements.

f. A/GO/SP/GF audits the acquisition, leasing, use, inventory accountability, and disposition of motor vehicles, including overseas local purchases and leases, purchases through GSAFleet programs, and GSA Fleet leasing through CAM.

g. A/GO/SP/GF serves as the Department’s representative on interagency committees, such as the GSA FedForum and the Interagency Committee on Alternative Fuels (INTERFUEL) and is the primary Department liaison with State and local government entities and private-sector organizations on fleet program issues.

h. A/GO/SP/GF serves as the primary point of contact for all fleet-related inquiries from non-Department entities (e.g., OMB, GSA, DOE, EPA, etc.) regarding overseas fleet issues. As such, A/GO/SP/GF serves as the primary liaison between Department stakeholders and non-Department entities, maintains working relationships with these entities to assist in development of motor vehicle management policies, and to resolve issues arising from implementation of those policies in the FAM for overseas motor vehicles.

i. A/GO/SP/GF integrates new/revised public laws, Executive orders, Congressional mandates, and Federal policies/regulations related to fleet management into Department policy applicable for motor vehicles.

j. On behalf of the Department, A/GO/SP/GF coordinates agreements on behalf of the Managing Director related to fleet with other Federal agencies or State municipalities that impact Department’s overseas vehicle management.

k. A/GO/SP/GF partners with Safety, Health, and Environmental Management (SHEM) overseas regarding accident investigations involving Department official vehicles. Provides pertinent documentation and making recommendations to the Office of the Legal Adviser (L) in connection with resultant tort claims. Overseas and ensure motor vehicle incidents are managed per 14 FAM 433 Motor Vehicle Operator and Safety Requirements process.

l. A/GO/SP/GF serves as the product owner for the Department’s vehicle Fleet Management Information System (FMIS).

m. A/GO/SP/GF develops policy and training materials, and hosts training for fleet management personnel concerning fleet motor pool overseas.

1 FAM 216.2-4 Office of Critical Environment and Risk Management (A/GO/SP/CERM)

(CT:ORG-688; 01-31-2025)

a. The Office Critical Environment and Risk Management (A/GO/SP/CERM) Division is responsible for managing and providing strategic direction and operational support related to contractor risk analysis and contractor risk mitigation in overseas contingency operation areas and in designated critical environments. A/GO/SP/CERM also conducts counterterrorism (CT) namecheck vetting, a fee for service activity.

b. A/GO/SP/CERM gathers information and develops comprehensive risk assessments and risk mitigation plans, as required by Section 846 of the National Defense Authorization Act for Fiscal Year 2013 and 14 FAM 240.

c. A/GO/SP/CERM is responsible for developing the Department’s Critical Environments List, in accordance with 14 FAM 240.

d. A/GO/SP/CERM provides to support to planning teams when the Department is considering opening a diplomatic post in a contingency operation area or critical environment.

e. A/GO/SP/CERM gathers Personally Identifiable Information (PII) about key individuals employed by organizations or individual beneficiaries seeking U.S. government funding, and vets that information against relevant databases for ties to terrorists or their supporters, in accordance with Section 7034 (o) of the Consolidated Appropriations Act, 2010 and 14 FAM 240.

f. A/GO/SP/CERM serves as the Department’s coordination cell for Department of Defense actions related to Sec. 841 (Prohibition on Providing Funds to the Enemy) of the National Defense Authorization Act for Fiscal Year 2015 and activities related to vendor threat mitigation.

g. A/GO/SP/CERM coordinates with regional and functional bureaus and the interagency to mitigate contractor risk in overseas contingency operations areas and in designated critical environments and to perform CT namecheck vetting.

h. Serves as the Department's representative to the interagency vendor vetting program, coordinating on behalf of both A/GA and A/GO.

1 FAM 216.3 Managing Director for Post Support and Travel (A/GO/PST)

(CT:ORG-688; 01-31-2025)

a. The Managing Director for Post Support and Travel (A/GO/PST) is responsible for enabling Department employees, staff, and eligible family members to travel and live abroad safely and effectively. A/GO/PST enables the Department’s employees and staff to travel where they can most effectively and efficiently execute the policies, programs, and activities under their responsibility.

b. A/GO/PST oversees travel policy, contract oversight, and coordination for the Department of State. This includes serving as A/GO’s focal point within the Department, industry, the interagency, and international partners as appropriate with respect to travel policy, issues, and activities.

c. A/GO/PST coordinates Permanent Change of Station (PCS) Support Unit including supporting employees in transition via the Employee Services Center. Chairs the PCS Council, coordinating efforts across the Department on behalf of the Undersecretary for Management (M) and the M family of Assistant Secretaries.

d. A/GO/PST develops and coordinates policies, regulations, standards, and procedures for the administration of the U.S. government-wide per diem, allowances and differentials program to ensure equitable compensation for overseas service across a spectrum of challenging environments; recruitment and retention of the best qualified personnel for civilian service overseas; and appropriate support for temporary duty and permanent change of station travel.

e. A/GO/PST is responsible for meeting the educational needs of dependent children of U.S. Government employees assigned abroad under chief of mission authority, providing educational opportunities for children that match the standards available in quality U.S. public schools; and to attract and retain talent.

f. A/GO/PST provides oversight, audits, training and support for employee associations, commissaries, and recreation facilities at diplomatic posts that improve quality of life for U.S. government employees, staff, and eligible family members abroad to attract and retain talent.

1 FAM 216.3-1 Office of Travel Management and Policy (A/GO/PST/TMP)

(CT:ORG-688; 01-31-2025)

a. The Office of Travel Management and Policy (A/GO/PST/TMP) drafts, reviews, and administers travel. It provides overall direction and assistance on the Department’s travel practices and policies, and is the primary point-of-contact with industry and other U.S. Government agencies on travel for the Department of State.

b. A/GO/PST/TMP directs and provides emergency special charters and advises senior Department officials on travel operational support for international crisis management.

c. A/GO/PST/TMP directs and coordinates the management and operations activities at the headquarters office in Washington, and policy oversight responsibilities for Regional Travel Management Centers.

d. A/GO/PST/TMP has Contracting Officer Representative responsibilities over the domestic Travel Management Center at the Department's headquarters in Washington.

e. A/GO/PST/TMP serves as subject matter expert for the Department’s Senior Travel representative on the General Services Administration’s Senior Travel Official Council.

f. A/GO/PST/TMP serves as the Executive Secretary for the Committee on Exceptions to Foreign Service Transportation and Travel Regulations which reviews, evaluates, and adjudicates individual requests for relief from strict application of existing regulations. When the appeal comes from a member of the Senior Executive Service, Senior Foreign Service, or Political Appointee, the Deputy Assistant Secretary will chair the review.

g. A/GO/PST/TMP oversees the PCS Support Unit (PSU), including the Employee Services Center (ESC), provides services to transiting employees assigned to diplomatic missions such as mail forwarding, counseling, guidance, and computer work area.

(1) The ESC administers the emergency locator records program for employees assigned to diplomatic missions.

(2) The ESC prepares and approves leave verification forms for Foreign Service personnel transferring to and from domestic assignments and maintains and certifies time and leave data for Foreign Service personnel on various details, e.g., the Pearson Program.

(3) The PSU coordinates and serves as product owner of the PCS Portal, and provides customer service for posts, domestic offices, employees, staff, and family members throughout the PCS process.

(4) Conducts studies, analysis, and develops systems to improve the customer experience and effectiveness of the Department’s processes in support of PCS.

(5) Coordinates between different elements of A/GO, the Department, and interagency to improve the PCS process and customer experience.

1 FAM 216.3-2 Office of Commissary and Recreation Affairs (A/GO/PST/CR)

(CT:ORG-688; 01-31-2025)

a. The Office of Commissary and Recreation Affairs (A/GO/PST/CR) develops and implements policies and procedures for the operation of employee associations at posts abroad; provides management oversight and support to employee associations; and reviews and recommends the approval, revocation, or changes of employee association charters.

b. A/GO/PST/CR is responsible for operating the Central Commissary and Recreation Fund and implementing the policy decisions made by the Board of Directors of the Fund (see 6 FAM 515).

1 FAM 216.3-3 Office of Allowances (A/GO/PST/ALS)

(CT:ORG-688; 01-31-2025)

a. Congress’s stated purpose for allowances is to improve and strengthen the administration of overseas activities of the Government by:

(1) Providing a means for more effectively compensating Government employees for the extra costs and hardships incident to their assignments overseas;

(2) Providing for the uniform treatment of Government employees stationed overseas to the extent justified by relative conditions of employment;

(3) Establishing the basis for the more efficient and equitable administration of the laws compensating Government employees for the extra costs and hardships incident to their assignments overseas; and

(4) Facilitating for the Government the recruitment and retention of the best qualified personnel for civilian service overseas.

b. The Office of Allowances (A/GO/PST/ALS) develops and coordinates policies, regulations, standards, and procedures for the administration of the U.S. government-wide allowances and differentials program for employees assigned to foreign areas, administered through the government-wide Department of State Standardized Regulations (U.S. Government Civilians, Foreign Areas) (DSSR).

c. A/GO/PST/ALS establishes post cost-of-living, post hardship differential, service needs differential, danger pay, education allowance, education travel, living quarters, temporary quarters, emergency quarters, representation and official residence expenses, foreign and home service transfer, separate maintenance allowances, and evacuation payments.

d. A/GO/PST/ALS establishes maximum per diem rates for U.S. Government civilian and uniformed services travelers in foreign areas.

e. A/GO/PST/ALS prepares documentation for the Assistant Secretary for Administration (A) who exercises the Secretary's authority to:

(1) Authorize special allowances under DSSR 013; and

(2) Designate principal representatives of the United States for all U.S. Government agencies for eligibility for payment of official residence expenses.

f. A/GO/PST/ALS determines which posts are eligible for the consumables shipment allowance.

g. A/GO/PST/ALS reviews Form DS-267, Post Hardship Differential Questionnaire, and other factors to determine rest and recuperation (R&R) designation eligibility and chairs the Special R&R review board.

1 FAM 216.3-4 Office of Overseas Schools (A/GO/PST/OS)

(CT:ORG-688; 01-31-2025)

a. The Office of Overseas Schools (A/GO/PST/OS) assists elementary and secondary schools in a foreign country to provide high-quality educational programs as are ordinarily provided without charge by the public schools in the United States for dependents of U.S. citizens who are personnel under Chief of Mission authority assigned to the country where the school(s) is located.

b. A/GO/PST/OS establishes policy, develops programs, conducts long-range planning, and provides guidance and assistance for the establishment and operation of Department-assisted schools abroad, and for the development of educational programs, facilities, and curriculums at foreign posts.

c. A/GO/PST/OS manages the Consolidated Overseas Schools Assistance Program; plans and implements the assistance activities for Department-assisted schools that serve dependents of U.S. citizens who are personnel under Chief of Mission authority; consults with other USG agencies to ensure coordination of activities of these schools; and advises and assists USG employees concerning , special education needs and the adequacy of foreign posts for the education of U. S. citizen children.

d. A/GO/PST/OS assesses the quality of educational opportunity available at Foreign Service posts and advises A/GO/PST/ALS as to whether available schools are “adequate” for the purpose of implementing the educational allowance provisions of the Standardized Regulations.

e. A/GO/PST/OS advises and assists students and parents with regard to special education needs, and the adequacy of foreign schools for U.S. children.

f. A/GO/PST/OS coordinates the work of the Overseas Schools Advisory Council comprised of U.S. business, foundation, and education and leaders, who to provide advice on needed educational policy, programs, and financial support to maximize resources for Department-assisted schools and other international schools in foreign countries that serve the families of U.S. Government employees and other U.S. citizens working in those countries.

g. The Office Director is the Executive Secretary of the Overseas Schools Policy Committee. The committee is chaired by the Assistant Secretary for Administration and is composed of representatives from agencies with enrollment of dependents in Department-assisted schools, and who participate in the Overseas Schools Assistance Program.

h. A/GO/PST/OS administers awards to Department-assisted schools that the Bureau of Overseas Building Operations and Bureau of Diplomatic Security approve under the Department's Overseas Schools Security Grants Program. The Bureau of Overseas Buildings Operations awards security grants under this program to other international schools that serve the families of U.S. Government employees. The Office of Acquisitions Management (A/OPE/AQM) administers these awards.1 FAM 217 OFFICES LOCATED WITHIN THE BUREAU OF ADMINSTRATION FOR ADMINISTRATIVE PURPOSES

1 FAM 217 Office of Small and Disadvantaged Business Utilization (OSDBU)

(CT:ORG-688; 01-31-2025)

a. The Office of Small and Disadvantaged Business Utilization (OSDBU) is not directly attached to the Assistant Secretary of Administration, but is attached to the A Bureau for administrative purposes:

(1) The Assistant Secretary facilitates collaboration between OSDBU, the Office of Acquisitions Management, and the Office of the Procurement Executive; and

(2) The Director of OSDBU reports directly to the Deputy Secretary of State concerning its policies and activities, in accordance with Section 15 (k) of the Small Business Act, 15 U.S.C. 644(k). The OSDBU Director will be evaluated by the senior career official in the Office of the Deputy Secretary who conducts the performance appraisals for the most senior staff in the Deputy’s office; and the Deputy Secretary of State serves as the final reviewer.

b. The OSDBU is responsible for the implementation and supervision of the Department’s procurement activities related to small and disadvantaged business and women-owned businesses and other socio-economic groups designated by law, in accordance with Public Law 95-507 and other public laws related to small business utilization (see 1 FAM 211.5, subparagraph b(17).

c. The OSDBU:

(1) Ensures that legislative mandates and Executive orders regarding small and disadvantaged business utilization are carried out, and formulates policies to implement such legislation; OSDBU provides guidance to Department bureaus and offices regarding legislation and implementing regulations;

(2) Acts as an advocate within the Department for small, disadvantaged, women-owned, HUBZone and service-disabled veteran-owned businesses seeking acquisition opportunities. OSDBU conducts outreach, counseling, and liaison programs for such businesses and Department staff;

(3) Establishes Department/SBA jointly negotiated goals for small businesses, disadvantaged businesses, women-owned businesses, HUBZone and service disabled veteran-owned business utilization. OSDBU evaluates performance vis-à-vis goals achievements and prepares reports to Congress, SBA, and other executive agencies, as required, on the Department's performance;

(4) Is responsible for other intra- and inter-agency liaison and activities related to small, disadvantaged, and women-owned businesses and other socioeconomic groups designated by law;

(5) Oversees the Department’s Prime Subcontracting and Mentor-Protégé Programs and initiates the annual Department of State Small Business Prime Contractor of the Year Award nomination and selection process;

(6) Under the Partnership Agreement between the Small Business Administration and the Department of State, serve as the third-party signatory on contracts entered into under authority of the SBA’s 8(a) business development program; and

(7) Conducts an annual review of the Department's domestic contracting activity to ensure that small businesses are receiving a fair share of the Department's domestic procurements; to ensure the adequacy of contract-bundling documentation and justifications; and to determine the actions taken to mitigate the effects of necessary and justified contract bundling on small businesses. OSDBU provides a written copy of the assessment to the Secretary, the Deputy Secretary, the Under Secretary for Management, the Assistant Secretary for the Bureau of Administration, and to the Administrator of the Small Business Administration.

1 FAM 218 THROUGH 219 UNASSIGNED