1 FAM 250

BUREAU OF CONSULAR AFFAIRS (CA)

(CT:ORG-465;   08-07-2018)
(Office of Origin:  CA/EX/HRD)

1 FAM 251  ASSISTANT SECRETARY FOR CONSULAR AFFAIRS (CA)

1 FAM 251.1  Responsibilities

(CT:ORG-359;   03-12-2015)

a. Reports directly to the Under Secretary for Management (M).

b. Under the direction of the Secretary of State, formulates and implements policy relating to immigration, provision of consular services, and determination of U.S. citizenship.  Provides guidance and recommendations on related foreign policy issues to Department principals and U.S. embassies and consulates.

c.  Administers provisions of the Immigration and Nationality Act and other immigration and nationality laws relating to the powers, duties, and functions of diplomatic and consular officers of the United States, except those powers, duties, and functions conferred by law directly upon consular officers.

d. Develops, revises, implements, and directs policies, procedures, and regulations relating to functions of the Bureau, including the adjudication and issuance of passports, visas, and related services; protection and welfare of U.S. citizens and interests abroad, provision of third-country representation, and the determination of U.S. citizenship/nationality.

e. Manages the worldwide consular function; ensures responsive and efficient provision of consular services abroad; works closely with the Director General of the Foreign Service and Director of Human Resources to ensure the availability of programs for the professional development and utilization of consular personnel; presents and justifies resource requirements for the Bureau before Congress, Office of Management and Budget (OMB), and within the Department; and oversees the management of Bureau resources.

f.  Oversees the Department’s use of fee revenue collected for consular services (i.e., passport and visa services and provision of certain consular services) and retained by the Department, and the allocation of consular fees to other bureaus.  Establishes and oversees implementation of policies and procedures to ensure that consular fees, including consular fees allocated to other bureaus, are used for authorized purposes in accordance with applicable law and regulation.

g. Serves as the Department’s Senior Voting Representative for civilian overseas voters (42 U.S.C. 1973ff(c)(1) Overseas Voting Federal Responsibilities).

h. Has overall substantive and coordinating responsibility for the following Department directives and regulatory publications:

(1)  1 Foreign Affairs Manual (FAM) 250, Bureau of Consular Affairs (CA);

(2)  Foreign Affairs Manual, Volume 7, Consular Affairs;

(3)  Foreign Affairs Manual, Volume 9, Visas;

(4)  Foreign Affairs Handbooks, Volume 7; Consular Management and Passport Services Management; and

(5)  Relevant portions of Title 22 Code of Federal Regulations (CFR).

1 FAM 251.2  Organization

(CT:ORG-359;   03-12-2015)

See 1 FAM Exhibit 251.2 for an organization chart of CA.

1 FAM 251.3  Definitions

(CT:ORG-359;   03-12-2015)

Border Biometrics Program —The Border Biometrics Program is an automated methodology for verifying border crossing card holder identity within an acceptable range of reliability based on one or more physiological or behavioral identifiers, unique to the individual.  Such might include photographs, fingerprints, hand geometry, voice patterns, retinal patterns, etc.

1 FAM 251.4  Authorities

(CT:ORG-440;    01-31-2018)

a. General authorities:

(1)  Immigration and Nationality Act of 1952, as amended, sections 101(a)(11), 101(a)(15), 101(a)(27)(D), 104, 105, 201(a)(1)(B), 202(b) and (d), 203(c)(1)(E)(iv),  212(a) and (f), 219(a), 221(c), 222(f), 243(d), 244, 281, 301-309, 349, 358, and 359 (8 U.S.C. 1104 (INA 104), 8 U.S.C. 1105 (INA 105), 8 U.S.C. 1481 (INA 349), 8 U.S.C. 1501 (INA 358), and 8 U.S.C. 1502) (INA 359);

(2)  State Department Basic Authorities Act of 1956, as amended; sections 1, 2(j), and 4(d) (22 U.S.C. 2651a, 22 U.S.C. 2670(j) 2671 Emergency expenditures such as evacuation and repatriation loans) ; 22 U.S.C. 2715, 22 U.S.C. 4801(b)(4) and 22 U.S.C. 4802(b) and (c);

(3)  Privacy Act 5 U.S.C. 552a Records Maintained on Individuals (1974); and

(4)  Functions of the Service:  Public Law 104-208, section 104 (Foreign Service Act of 1980, as amended) (22 U.S.C. 3904).

b. Visas:

(1)  8 U.S.C. 1182(a)(2)(G);

(2)  8 U.S.C. 1182(a)(3)(E);

(3)  8 U.S.C. 1182 (a)(3)(G);

(4)  8 U.S.C. 1227(a)(4)(D)-(4)(F); and

(5)  8 U.S.C. 1351.

c.  State Department authority to protect U.S. citizens and interests abroad:

(1)  8 U.S.C. 1104 Powers and Duties of the Secretary of State;

(2)  22 U.S.C. 1731 Protection of Naturalized Citizens Abroad (1868);

(3)  22 U.S.C. 1732 Release of Citizens Imprisoned by Foreign Governments (1868);

(4)  22 U.S.C. 2656e Terrorism Related Travel Advisories (1986);

(5)  22 U.S.C. 2670(j) Emergency Medical and Dietary Assistance (1977, as amended 1978);

(6)  22 U.S.C. 2705 Documentation of Citizenship (Reports of Birth) (1982, as amended);

(7)  22 U.S.C. 2715 Procedures regarding major disasters and incidents abroad affecting United States citizens (1999);

(8)  22 U.S.C. 2715a Provision of Information on Certain Violent Crimes Abroad to Victims and Victims’ Families (1997);

(9)  22 U.S.C. 2715b Notification of Next of Kin; Reports of Death (1999);

(10) 22 U.S.C. 2715c Conservation and Disposition of Estates (1999);

(11) 22 U.S.C. 2729 State Department Records of Overseas Deaths of United States Citizens from Non Natural Causes (2002);

(12) 22 U.S.C. 4193 Protests (1792);

(13) 22 U.S.C. 4194 Lists and Returns of Seamen and Vessels (1856);

(14)22 U.S.C. 4196 Notification of Death of Decedent; Transmission of Inventory of Effects (1792);

(15) 22 U.S.C. 4197 Following Testamentary Directions; Assistance to Testamentary Appointee (1856);

(16) 22 U.S.C. 4198 Bond as Administrator or Guardian; Action on Bond (1902);

(17) 22 U.S.C. 4215 Notarial Acts, Oaths, Affirmations, Affidavits, and Depositions; Fees (1906, as amended);

(18) 22 U.S.C. 4221 Depositions and Notarial Acts; Perjury (1856, as amended);

(19) 22 U.S.C. 5503 Department of State Notification of Families of Victims (1990);

(20) 22 U.S.C. 5504 Designation of State Department Family Liaison and Toll-Free Family Communication System (1990);

(21) 22 U.S.C. 5505 Disaster Training for State Department Personnel (1990);

(22) 22 U.S.C. 5506 Department of State Responsibilities and Procedures at International Disaster Site (1990);

(23) 22 U.S.C. 5507 Recovery and Disposition of Remains and Personal Effects (1990);

(24) 22 U.S.C. 5509 Official Department of State Recognition (Terrorism Victims) (1990);

(25) 22 U.S.C. 9001-9009 International Child Abduction Remedies U.S. Central Authority (1988, as amended);

(26) Public Law 113-150 Sean and David Goldman International Child Abduction Prevention and Return Act of 2014, 22 U.S.C. 9101-9141;

(27) 22 U.S.C. 9009  Office of Children’s Issues (1999);

(28) 22 U.S.C. 9001-9009; 22 U.S.C. 9101-9141 Report on Compliance with Hague Convention on International Child Abduction (1998, as amended);

(29) 42 U.S.C. 659a International Support Enforcement (Bilateral Agreements); and

(30) 49 U.S.C. 44905 Information about Threats to Civil Aviation (No Double Standard) (1994, as amended);

d. Passports (see also 7 FAM 1318):

(1)  22 U.S.C. 211a, which sets forth the authority of the Secretary of State to grant, issue, and verify passports;

(2)  22 U.S.C. 212, which states in part that only “those owing allegiance, whether citizens or not, to the United States” are entitled to a passport;

(3)  22 U.S.C. 213, which requires a written application before a passport is issued and that the initial passport application “be duly verified by ... oath before a person authorized and empowered by the Secretary of State to administer oaths”;

(4)  22 U.S.C. 214, as amended, which requires payment of fees for the execution of an application and the issuance of a passport;

(5)  22 U.S.C. 214a, which authorizes a refund for fees collected erroneously;

(6)  22 U.S.C. 217a, as amended, which provides that a passport will be valid for ten years unless otherwise provided by regulation;

(7)  22 U.S.C. 218, which requires, “All persons who . . .  grant, issue, or verify passports” to make regular reports to the Secretary of State with an appropriate accounting of pertinent information;

(8)  22 U.S.C. 2705, which provides that a U.S. passport, during its validity period (if such period is the maximum period authorized by law), has the same force and effect as proof of citizenship as a Certificate of Citizenship and/or a Certificate of Naturalization;

(9)  Executive Order 11295 of August 5, 1966 Rules Governing the Granting, Issuance and Denial of United States Passports, which delegates to the Secretary of State the authority to make regulations regarding passports conferred on the President of the United States by 22 U.S.C. 211a;

(10) Section 7209 of the Intelligence Reform and Terrorism Prevention Act of 2004 (IRTPA), Public Law 108-458; and

(11) 22 U.S.C. 213 Notes – Two Parent Consent Law - Section 236 Of The Admiral James W. Nance And Meg Donovan Foreign Relations Authorization Act, Public Law 106-113, 113 STAT. 1501A-420.

e. Treaty Implementation:

(1)  Vienna Convention on Consular Relations and bilateral treaties providing consular notification and access to arrested U.S. citizens, protection of nationals, and other consular functions;

(2)  Hague Convention on the Civil Aspects of International Child Abduction and 22 U.S.C. 9001-9009, implementing the Convention; 58 FR 3/26/86;

(3)  Hague Convention on Protection of Children and Cooperation in Respect of Inter-Country Adoption, implemented by 42 U.S.C. 14901 - 42 U.S.C. 14952, Inter-country Adoption Act of 2000 (IAA);

(4)  Aviation Security Improvement Act of 1990, Public Law 101-604; 22 U.S.C. 2715 Procedures Regarding Major Disasters and Incidents Abroad Involving U.S. Citizens; 22 U.S.C. 2715a Provision of Information on Certain Violent Crimes Abroad to Victims and Victims’ Families; 22 U.S.C. 2656e Terrorism Related Travel Advisories;

(5)  Hague Convention on the Service Abroad of Judicial and Extrajudicial Documents in Civil or Commercial Matters; Hague Convention on the Taking of Evidence Abroad in Civil or Commercial Matters, 20 U.S.T.; Hague Convention Abolishing the Requirement for Legalization of Foreign Public Documents; and relevant service and evidentiary requirements in Federal Rule of Civil Procedure 44(a)(2), Federal Rules of Evidence (28 U.S.C. Appendix); 28 U.S.C. 1608 (within the Foreign Sovereign Immunities Act).

1 FAM 251.5  Delegations of Authority

(CT:ORG-424;   07-24-2017)

a. Delegation of Authority 78 (8/4/1954):  Organization of the Department of State:  Authority of the Administrator for Security and Consular Affairs (SCA), Delegation of Authority to the Administrator, Bureau of Inspection, Security and Consular Affairs to provide technical direction for the consular program of the Foreign Service and direct related work of the Department including such activities as passport services, protection and welfare of U.S. citizens and interests, issuance of visas, representation of foreign governments.

b. Delegation of Authority 119 (2/13/1969):  Authority to designate persons who shall be authorized and empowered to administer oaths in connection with the execution of passport applications.

c. Delegation of Authority 131 (5/30/1975):  Authority to determine that an exigency of the public business was of such major importance that an employee could not use annual leave to avoid forfeiture, and to approve restoration of forfeited annual leave under 5 U.S.C. 6304.

d. Delegation of Authority 143 (10/30/1981):  Delegation of Authority to Issue Certificates of Authentication for Documents Maintained by the Office of Passport Services Department of State.

e. Delegation of Authority of (8/27/1984):  To the Assistant Secretary for Consular Affairs to Approve Circular 175.  Authority to Initiate Negotiation of Social Security Totalization Agreements.

f.  Delegation of Authority 172 (8/30/1988):  Delegation of Authority with Respect to Performance of the Functions of Central Authority under the Hague Convention on the Civil Aspects of International Child Abduction.

g. Delegation of Authority 173 (2/16/1989):  Delegation to the Director of the Office of Citizens Consular Services Hague Convention on the Civil Aspects of International Child Abduction and the International Child Abduction Remedies Act.  (The Office of Children's Issues is now the U.S. Central Authority.  The Delegation of Authority will be updated to reflect this.)

h. Delegation of Authority No. 211 (1/31/1994):  Delegation of Authority With Respect to Testimony and Document Production.

i.  Delegation of Authority 213 (7/29/1994):  Designation of Administrator for the Immigration and Nationality Act.

j.  Delegation of Authority 214 (9/20/1994):  Delegations of responsibilities and functions under the Foreign Relations Authorization Act, FY 1994 & 1995, and certain related acts.

k. Delegation of Authority of (9/5/1997):  International Family Support Obligations:  Delegation of Authority with regard to Declaration of Foreign Countries to be Reciprocating Countries under Section 371 of Public Law 104-193 and Conclusion of Related Agreements.  (Delegation to L and CA).

l.  Delegation of Authority 218 (9/17/1998):  Specification of Law Pursuant to the Taiwan Relations Act.

m. Delegation of Authority 234 (10/1/1999):  Delegates certain functions that are or were vested in the Director of the United States Information Agency or in that Agency.

n. Delegation of Authority 253 (9/1/2002):  Delegation from the Secretary of State to the Assistant Secretary for Consular Affairs Exceptions from Port-of-Entry Special Registration, Fingerprinting and Photographing (Class A Referrals).

o. Delegation of Authority 261 (9/16/2003):  Intercountry Adoption Act of 2000 – Authority of the Secretary of State under the Hague Adoption Convention and the IAA delegated to the Assistant Secretary for Consular Affairs.

p. Delegations of Authority 269 (1/30/2004) and 269-1 (8/28/2014):  Exemptions from US-VISIT- exempting individual aliens from arriving or departing requirements for fingerprinting and photographing, delegated to CA and re-delegated to CA/VO.

q. Delegation of Authority 271 (1/30/2004):  Functions Relating to Arrivals and Departures from the United States delegating authority vested in the Secretary of State by Executive Order 13323 to the Assistant Secretary for Consular Affairs.

r.  Delegation of Authority 276:  Designation of Central Authority and Delegation of Authority Regarding Functions Under Treaties Governing the Return of Stolen, Embezzled, or Appropriated Vehicles and Aircraft, from the Secretary of State to the Assistant Secretary for Consular Affairs and (as Central Authority) the Chief of Mission of the relevant U.S. Embassy.

s.  Delegation of Authority 298 (4/9/2007):  Delegation by the Assistant Secretary for Consular Affairs to the Deputy Assistant Secretary for Overseas Citizens Services; the Managing Director, Overseas Citizens Services; the Director, Office of Children’s Issues, Overseas Citizens Services; and the Director, Office of American Citizens Services, Overseas Citizens Services, of Authority to Issue Hague Adoption Certificates and Custody Declarations.

t.  Delegations of Authority 344 (8/7/2012) and 344-1 (10/9/2012):  Authority to determine that it is necessary to waive a visa interview as a result of unusual or emergent circumstances; delegated to CA and re-delegated to CA/VO.

u. Delegation of Authority 347 (1/29/2013):  Authority to make findings of extraordinary circumstance for aliens who remain in the United States beyond their authorized periods.

v. Delegation of Authority 350 (3/11/2013):  Authority to disclose visa records in certain situations.

w. Delegation of Authority 356 (4/12/2013):  Authorities in 8 U.S.C. 1182e and 1182f to CA (also to DRL).

x. Delegation of Authority 361 (3/13/2013):  Authority to determine that a citizen of Iran is seeking to enter the United States to pursue education relating to the nuclear or energy sectors of Iran.

y. Delegation of Authority 361 (7/15/2013):  Authority to disclose certain visa information to national security officials for a national security purpose.

z.  Delegations of Authorities 367 (9/17/2013)and 367-3 (3/30/2015): Authority to administer and enforce immigration and nationality laws, and re-delegation of certain of those authorities to CA/VO, CA/VO/L/A, and CA/VO/L/R.

aa. Delegation of Authority 374 (5/20/2014):  Authority to accept volunteer services from students.

1 FAM 252  PRINCIPAL DEPUTY ASSISTANT SECRETARY

(CT:ORG-382;   11-18-2015)

Serves as principal deputy to the Assistant Secretary in coordinating policy, management and, operational activities of the Bureau and consular functions.  The Office Policy Coordination and Public Affairs (CA/P), the Office of Fraud Prevention Programs (CA/FPP), the Office of the Executive Director (CA/EX), the Office of the Comptroller (CA/C), Consular Systems and Technology (CA/CST), and the Office of 1CA: Leadership, Management, and Innovation (1CA)  report to this officer.

1 FAM 252.1  Office of Policy Coordination and Public Affairs (CA/P)

(CT:ORG-382;   11-18-2015)

a. Reports directly to the Principal Deputy Assistant Secretary for Consular Affairs.

b. Develops and implements programs for providing information on consular work and issues to Congress, media, and the public.

c.  Provides public affairs guidance to CA's constituent offices, and to Department bureaus on matters involving consular issues and on the performance of services for the public, both within the United States and abroad.

d. Recommends consular policy developments on matters affecting the entire Bureau.

e. Coordinates Bureau response to special information requests from Congress and other U.S. Government agencies.

f.  Provides Congressional liaison on consular matters including outreach to Congressional staffers and in-reach to CA staff.

g. Analyzes and follows the progress of proposed legislation concerning consular matters in the context of political environment in Congress.

·         Liaises with the Department’s Bureau of Legislative Affairs (H).  Leads and manages Bureau Legislative Working Group.

·         Coordinates with CA directorates and offices on developing the Bureau’s legislative strategies and manages their progress with (H).

·         Coordinates H tasking's on yellow borders and pending legislation.

·         Manages testimony for Bureau principals and coordinates the preparation of formal comments on legislation.

h. Prepares press guidance and provides information to reporters and journalists on specific consular cases and consular-related foreign policy developments.

·         Provides similar services for use by the Bureau of Public Affairs and the Spokesperson (PA/PRS).

i.  Coordinates requests for media interviews with Consular Affairs (CA) personnel, and seeks clearance from PA.

j.  Serves as overall outreach coordinator of Bureau public outreach efforts. Coordinates the development of the Bureau outreach budget and oversees its disbursement.

k. Drafts briefing materials on consular issues for Bureau and Department principal officers.

l.  Drafts speeches on consular issues for the Assistant Secretary and Principal Deputy Assistant Secretary.

m. Supports the bilateral engagement (both in Washington and abroad) of foreign partner countries by the Assistant Secretary.

n. Coordinates outreach briefings and requests for Bureau speakers.

o. Establishes standards for, coordinates preparation of, and reviews Bureau publications.

p. Oversees the content and design of Travel.State.Gov (TSG), and CAWeb.

q. Establishes and manages bureau digital media platforms.

r.  Provides advice and support to overseas consular sections regarding relations with the press and Congress, development of outreach programs, and social media engagement.

s.  Coordinates training and guidance to domestic law enforcement agencies and other domestic authorities on the consular notification and access obligations of the Vienna Convention on Consular Relations and bilateral treaties.

t.  Carries out special projects, as directed.

1 FAM 252.2  Office of Fraud Prevention Programs (CA/FPP)

1 FAM 252.2-1  General Responsibilities

(CT:ORG-389;   04-04-2016)

(Effective Date:   11-18-2015)

a. Reports directly to the Principal Deputy Assistant Secretary for Consular Affairs.

b. Prevents, analyzes, detects, and mitigates vulnerabilities in the consular process – both those posed by external fraud and those caused by lapses in management controls or employee malfeasance.

c.  Develops and coordinates policies, programs, and tools to strengthen the integrity of consular operations worldwide to identify, prevent, and disrupt passport, visa, and other consular fraud and employee malfeasance.

d. Collects and analyzes field reporting on fraud trends and malfeasance cases; sets reporting guidance for posts and passport agencies/centers.

e. Prepares and disseminates fraud prevention and preventing malfeasance information to a wide variety of clients via CAWeb, the monthly Fraud Digest, cables, fraud alerts, Webinars, and other methods.

f.  Conducts research into document technology in support of deterring counterfeit document production and use.

g. Liaises with other bureaus, federal agencies, and interagency organizations that are concerned with citizenship and immigration fraud, alien smuggling, international money laundering, counter-terrorism issues, and border security.

h. Provides analytical support to Diplomatic Security in passport and visa fraud and malfeasance investigations.

i.  Contributes to the development of technology, managerial guidance, and other material for fraud prevention and preventing and detecting malfeasance.

j.  Conducts fraud prevention training and anti-malfeasance for consular and other personnel.

1 FAM 252.2-2  International Division (CA/FPP/ID)

(CT:ORG-359;   03-12-2015)

a. Liaises with Fraud Prevention Units at posts, advising consular Fraud Prevention Managers (FPMs) on a variety of matters, including individual fraud investigations, the availability of fraud prevention technology and/or resources, and fraud prevention management policy.

b. Follows country-specific fraud trends.

c.  Consults on relevant fraud issues with consular officers preparing for overseas assignments and drafts fraud briefing papers and related written materials for CA front office principals.

d. Liaises with other USG agencies in fraud prevention efforts, and contributes information to federal law enforcement investigations as under legal and regulatory guidelines.

1 FAM 252.2-3  Analysis and Training Division (CA/FPP/ATD)

(CT:ORG-382;   11-18-2015)

a. Analyzes information regarding specific visa categories across countries to determine regional and global fraud trends.

b. Develops fraud prevention training materials for FSI courses, workshops and other training events.

c.  Coordinates fraud prevention systems requirements for domestic and overseas use and liaises with the Office of Consular Systems and Technology (CA/CST) to implement them.

d. Liaises with other offices in CA, the National Visa Center (NVC), the Kentucky Consular Center (KCC), Diplomatic Security, and interagency partners on fraud issues specific to visa categories, citizenship, and benefit fraud.

e. Contributes to the design and development of secure U.S. travel documents; manages and distributes CA’s stock of genuine U.S. document exemplars.

f.  Produces and publishes the monthly Fraud Digest.

1 FAM 252.2-4  National Fraud Division (CA/FPP/NFD)

(CT:ORG-382;   11-18-2015)

a. Supports FPMs at passport agencies/centers on all fraud related matters.

b. Acts as a liaison between domestic passport agency/center FPMs and Diplomatic Security (DS) headquarters.

c.  Coordinates an annual Fraud Prevention Managers’ Training and Development Seminar.

d. Enhances the electronic Passport Fraud Library by gathering and posting vital record document exemplars and acting as a POC for enhancements.

e. Conducts other activities outlined in 7 FAH-1 H-932.1 concerning potentially fraudulent birth document cases.

f.  Collects and compiles monthly fraud reports and statistics and improves reporting categories and mechanisms.

g. Performs onsite management reviews of fraud prevention programs.

h. Manages an inter-agency special referral program and reports on trends.

i.  Refers potentially fraudulently obtained U.S. passports to the issuing office for analysis, confirmation, and revocation.

j.  Enters lookouts for compromised identities, known false record holders, and other urgent matters based on law enforcement and other appropriate intelligence.

k. Manages major passport fraud cases by ensuring potentially fraudulent applications are identified, tracked, and responded to in an effective, consistent, and timely manner and that updates are routinely shared with the appropriate CA offices.

1 FAM 252.2-5  Consular Integrity Division (CA/FPP/CID)

(CT:ORG-359;   03-12-2015)

a. Acts as the central clearinghouse, as a joint CA/DS initiative, for matters pertaining to malfeasance and misfeasance in both domestic and overseas consular operations.

b. Monitors consular data and performs risk analysis to detect anomalies, spot trends, and patterns in visa, passport, and citizenship processing, as well as potential breakdowns in internal controls.

c.  Provides in-depth analysis to document all allegations of consular misfeasance and malfeasance, as well as analytic support for criminal malfeasance cases.

d. Administers the Monitor program, which provides oversight for the protection of Personally Identifiable Information in U.S. citizen consular records.

e. Makes policy recommendations.  Identifies and advocates for systems improvements to mitigate internal vulnerabilities that could lead to employee malfeasance/misfeasance.

f.  Provides training and training support on issues of consular malfeasance and management controls to USG employees and contractors, domestically and overseas.

1 FAM 252.2-6  Counterfeit Deterrence Laboratory (CA/FPP/CDL)

(CT:ORG-389;   04-04-2016)

a. Conducts research into counterfeit deterrence in support of Department and Bureau goals.

b. Liaises with other bureaus, federal and state agencies, and international organizations on issues specific to counterfeit detection and production.

c.  Conducts training on counterfeit detection for CA and DS personnel, as well as others as required.

1 FAM 252.3  Office of the Executive Director (CA/EX)

(CT:ORG-359;   03-12-2015)

a. Provides executive direction to the Bureau for administration and management services.  Reports to the Principal Deputy Assistant Secretary.

b. Collaborates with the regional bureaus, appropriate functional bureaus, and the Bureau of Human Resources on Foreign Service personnel policies affecting the consular function and the assignment of consular personnel abroad.

c.  Prepares and presents budgetary information on the consular function overseas (e.g., the consular package) and provides management support to consular personnel abroad.

d. Oversees the Regional Consular Officer (RCO) and Consular Management Assistance Team (CMAT) programs through a Senior Advisor.

1 FAM 252.3-1  General Services Division (CA/EX/GSD)

(CT:ORG-359;   03-12-2015)

Provides general administrative support to the Bureau including provision of contractual services, building and property related matters (including telephones, locks, construction, etc.), supplies and equipment, asset management (i.e.,  inventory), domestic emergency planning, travel, and records management.  This office also administers the Bureau's security and safety programs and supplies consular sections overseas with specialized consular supplies such as blank passports, visa foils, and seals.

1 FAM 252.3-2  Human Resources Division (CA/EX/HRD)

(CT:ORG-359;   03-12-2015)

a. Coordinates the human resources functions and programs of the Bureau including position classification, staffing and recruitment, merit promotion, employee relations, employee benefits, training and development, position management, awards, and special projects; supervises the control and monitoring of staffing levels and the distribution of permanent and temporary employees within the Bureau's organizational units.

b. Manages the human resources functions and programs of the Bureau including position classification, staffing and recruitment, employee relations, training and development, position management, awards, and special projects.  Supervises the control and monitoring of staffing levels and the distribution of permanent and temporary employees within the Bureau's organizational units.  The Human Resources Division is separated into four main functional units consisting of the following: a staffing branch with four Cross Functional Teams (CFTs) that provide HR services to the various CA offices nationwide, a Training Unit, an Employee Relations Branch, and a Management Analysis team:

(1)  The four CFTs administer classification of position descriptions, conduct all staffing and recruitment actions, and process personnel actions for CA Bureau general schedule and prevailing rate employees up to and include Grade 15 or equivalents for items including promotions, within-grade step pay increases, leave actions, etc.  Furthermore, the CFTs provide Human Resources training and consultation to managers of the Bureau on all human resources functions, programs, and hiring flexibilities.  The teams ensure the proper processing of new federal employees and transfers nationwide;

(2)  The Training Unit coordinates training and development-related best practices across the CA directorates.  It is responsible for advising managers and employees on professional development and career planning, designing and delivering training sessions for employees throughout the Bureau, as well as approving and processing all training for CA employees.  The Unit manages the Bureau-wide New Employee Orientation Program, bi-weekly Civil Service Entry-on-Duty Program, and monthly HR Training Program for Consular Managers;

(3)  The Employee Relations (ER) Branch researches, analyzes, and evaluates performance and misconduct cases to determine appropriate disciplinary actions for employees within the Bureau.  Members of the ER Branch draft disciplinary letters such as reprimands, proposals and decisions for suspensions, demotions, and removals of domestic CA Civil Service employees from federal service.  The Branch provides expert advice, technical guidance, and delivers regular trainings for all levels of Bureau management on various employee relations issues such as leave abuse, poor performance, performance improvement plans, and other misconduct:

(a)  The ER Branch works closely with Office of Employee Relations, Conduct, Suitability and Discipline Division (HR/ER/CSD) and the Office of the Legal Advisor (L/EMP) to ensures that disciplinary actions are properly supported so that charges and penalties are defendable before a third-party, such as the Merit Systems Protection Board (MSPB) and collective bargaining units.  Members of the ER Branch liaise with CA managers, CA/PPT/PMO/PC, L/EMP, HR/PC, and HR/G in responding to grievances, appeals, discovery requests and motions to compel filed by employees contesting disciplinary actions or other employment matters.  The Branch works with Bureau management on proper adherence to the Department's administrative grievance procedures as referenced in 3 FAM 4700; and

(b)  The ER Branch also provides advice and guidance to management on a variety of labor relations issues concerning adherence and interpretation of applicable Collective Bargaining Agreements (CBA).  Members work in close coordination with the Program Coordination Division in the Office of Program Management and Operational Support (CA/PPT/PMO/PC) on Labor Relation matters to ensure consistency on HR issues pertaining to Passport Service Directorate employees.

(4)  The Management Analysis team provides resource management support domestic consular operations.  The team analyzes and evaluates Bureau operations, procedures, organizational structure, and a variety of pertinent data to assess management requirements and make recommendations to increase efficiency.

1 FAM 252.3-3  Post Analysis and Support Division (CA/EX/PAS)

(CT:ORG-359;   03-12-2015)

Serves, through PAS's management analysts, as the Bureau's primary liaison with consular sections overseas on workload and resource issues, management controls, and staffing.  They work with the executive offices of the regional and M bureaus to ensure adequate administrative and personnel support for consular sections and respond to requests for temporary staffing assistance by temporary duty (TDY) and ‘when actually employed’ (WAE) rehired annuitants.  One management analyst serves as the Bureau’s Foreign Service Assignments Officer.

1 FAM 252.4  Comptroller’s Office (CA/C)

(CT:ORG-382;   11-18-2015)

a. The Office of the Comptroller (CA/C) reports directly to the Principal Deputy Assistant Secretary.

b. CA/C is the principal strategic planning and resource management office for the Bureau of Consular Affairs, and is the primary liaison for the Department for the coordination of action and information related to Bureau resources, and the linkage between policy and those resources.

c.  Designated as the bureau's management control coordinator, ensuring that the requirements of the Department's management control program are adequately carried out by the bureau, offices, and posts.

d. Serves as a senior advisor to the Bureau’s front office, providing direction and management of resource strategy, structure, and allocation.  The Office of the Comptroller consists of three divisions – Strategic Planning and Policy (SPPD), Financial Management (FMD), and Procurement Policy and Oversight (PPOD) – which provide operational support and policy development through administration, budget, financial management, contracting, management controls, and strategic planning.  Each division is led by a director, and is supported by a staff of analysts with expertise in budget, programming, and management.

1 FAM 252.4-1  Financial Management Division (CA/C/FMD)

(CT:ORG-382;   11-18-2015)

a. The Financial Management Division (CA/C/FMD), is responsible for directly managing, monitoring, and coordinating all issues related to financial resources used by the Bureau of Consular Affairs, to include all retained consular fees under the Border Security Program (BSP) heading in the Diplomatic and Consular Programs account as well as the Department’s share of the Fraud Prevention and Detection Fee (Fraud Fee) collected by the Department of Homeland Security.

b. This division is the only organization in CA that can directly receive, allocate, and distribute the financial resources of the Bureau.

c.  CA/C/FMD covers the execution of CA resources and the formulation of the BSP and CA Bureau Resource Request (BRR).

d. This includes accounting, tracking and estimating all consular fee collections, and working closely with Post Analysis and Support (CA/EX/PAS) staff as well as the Strategic Policy and Planning staff to monitor BRR positions.

e. CA/C/FMD prepares quarterly consular revenue analytics, oversees post allotments, develops and updates the funding matrix, provides financial transaction processing and oversight, and manages CA's invoices for International Cooperative Administrative Support Services (ICASS).

f.  In addition, FMD works with CA/EX/PAS to track overseas consular positions and Machine Readable Visa (MRV) funding, and with CA/OCS on the repatriation loan program.

1 FAM 252.4-2  Strategic Planning and Policy Division (CA/C/SPPD)

(CT:ORG-359;   03-12-2015)

a. Performs broad policy and resource oversight for the Bureau.  SPPD provides resource strategy through formulation and planning, and works with multiple federal agencies, as well as other bureaus within the Department.

b. In coordination with the Bureau of Budget and Planning (BP), CA/C/SPPD also deals on these matters with the White House Office of Management and Budget and Congress.

c.  SPPD serves as the lead on Bureau strategic planning, interagency coordination, inter- and intra-agency agreements, the Economy Act, and the Cost of Service Model (CoSM) and any resulting changes to the Schedule of Fees for Consular Services.

1 FAM 252.4-3  Procurement Policy and Oversight Division (CA/C/PPOD)

(CT:ORG-382;   11-18-2015)

a. The Procurement Policy and Oversight Division (CA/C/PPOD) has primary responsibility under the CA Comptroller for coordinating and administering the development and maintenance of the administrative, programmatic, operational, and financial management control system for the bureau. (See 2 FAM 022.7 and 2 FAM 022.8).

b. CA/C/PPOD coordinates the bureau’s input for the A/S annual FMFIA assurance statements (see 2 FAM 022.8), and coordinates audit compliance requests and responses for the bureau.

c.  While working with the management control officer and the Office of Management Control, CA/C/PPOD disseminates and coordinates the Department’s guidance on the Management Control Evaluations and Improvement Process across the bureau to ensure compliance (see 2 FAM 023.1).

d. As a specific part of the management control system, CA/C/PPOD works closely with the General Services Division (CA/EX/GSD), Office of Acquisitions (A/LM/AQM), and Office of the Procurement Executive (A/OPE) and provides a particular role in the guidance and review of contractual compliance and procurement-related issues focusing on pre-award contract review and approval and Bureau-wide management of contract and procurement policy.

e. Manages vendor outreach, bureau contract forecasting, intra-agency agreements.

f.  In collaboration with FMD, CA/C/PPOD monitors aspects of the overseas fee reconciliation process and BSP financial plan execution through Partner Bureau Service Level Agreements.

g. CA/C/PPOD also chairs the Data Sharing Working Group (DSWG) and serves as liaison for data sharing Memorandums of Understanding.

1 FAM 252.5  Consular System and Technology (CA/CST)

(CT:ORG-382;   11-18-2015)

a. Reports directly to the Principal Deputy Assistant Secretary (PDAS).

b. Supports the Bureau of Consular Affairs (CA) information technology efforts through the design, development, deployment, and maintenance of consular information technology systems, databases, and infrastructure.

c.  Develops and supports IT solutions to automate the functions for the Department‘s visa, passport, and overseas citizens services operations, from concept to product, including research, design, development, testing, and launch.

d. Develops and refines business processes with input from intended end-users and partnering agencies, ensuring systems functionality, interfaces, data utility, data quality, and security.

e. Develops and implements standards for the Bureau’s enterprise architecture and maintains the Consular Consolidated Database (CCD) for real-time access to visa and passport records worldwide.  Monitors data quality and ensures system architecture meets current and projected requirements, applying leading-edge technology solutions for systems’ performance and security.

f.  Represents the Bureau in information technology- and telecommunications-related activities within:

(1)  The Department,

(2)  Other federal agencies;

(3)  Other governments; and

(4)  The private sector.

1 FAM 252.5-1  Service Strategy & Portfolio Management Division (CA/CST/SSPM)

(CT:ORG-382;   11-18-2015)

a. Reports directly to the Office Director.

b. Provides strategic analysis and standardized governance processes, IT capital planning and investments, and manages IT acquisition/contracts and budget support to drive strategic IT investments; provides standardized implementation of bureau processes and adherence with the Department's IT policies and capital planning and investment control process; and coordinates with IRM on contract requirements and contracting strategies.

c.  Formulates and executes technology spend plan.

d. Tracks enterprise performance management and performs enterprise investment portfolio review.

e. Review service level agreements (SLA) and memorandums of understanding (MOU) and provide input for CA/CST IT contracts.

f.  Manages IT contracts for CA/CST, including preparation of statements of work, evaluation of proposals, monitoring of deliverables, period of performance and funding;

g. Provides IT governance.  Serves as the entry point for new requirements from CA and works with the Senior Steering Group (SSG) to prioritize IT requirements.

h. Serves as the process owner for the CA/CST Systems Development Life Cycle (SDLC) policy and standards, and ensures that IT Programs and Projects meet the requirements of the Department's project management methodology, Managing State Projects.

1 FAM 252.5-2  Service Delivery and Outreach Division (CA/CST/SDO)

(CT:ORG-382;   11-18-2015)

a. Reports directly to the Office Director.

b. Provides training, deployment, and communication services to all domestic and overseas consular operations, including passport agencies and centers and visa centers.  This division receives and coordinates non-routine inquiries and addresses CA/CST correspondence.

c.  Provides marketing and messaging to the field and CA/CST system users both internal and external (e.g., DHS, FBI, CIA).  This includes mass communication to user audiences through blogs, newsletters, posters, e-mails, outreach presentations, etc.

d. Responsible for all aspects of CA hardware and application software deployment.  This includes hardware acquisition, equipment ordering, warehouse management, deployment readiness review (DRR) and deployment scheduling.

e. Develops, schedules, and administers both on-site and online training.

f.  Manages all non-standard questions that are received by the service desk.

g. Correspond/liaise with other CA offices, the CA Front Office, and with IRM.  Writes memos and responds to policy requests.

h. Manages the various policy documents for review and actions assigned to the CA/CST office from Bureau and Department leadership.

1 FAM 252.5-3  Service Integration & Innovation Division (CA/CST/SII)

(CT:ORG-382;   11-18-2015)

a. Reports directly to the CA/CST Deputy Director.

b. Performs evaluation and integration of technologies and innovation with regard to business improvement, while aligning to Enterprise Architecture (EA).  Provides technical support across CA/CST to enable the design, development, and integration of CA/CST capabilities and services.

c.  Provides Service Oriented Architecture (SOA) specifications, developer guidance, and service portfolio management in support of CA/CST modernization activities.

d. Supports the EA development by documenting as-is, target, and transition architectures for modernization activities.

e. Provides engineering services in support of core data access and management capabilities to support worldwide access to consular data, supporting both production systems and modernization efforts.

f.  Develops information sharing solutions with partners across government including civil, defense, and intelligence agencies.

g. Enables core identity management and access control capabilities, including auditing and supporting secure, worldwide access to consular data and systems.

h. Researches and evaluates new, emerging technologies that may be adapted to support increased efficiencies and cost effectiveness of CA/CST offerings to support CA functions and coordinates with the Department's Chief Architect to identify emerging technologies . . .  and suitability of technology plans with the Department's enterprise architecture roadmap.

i.  Manages existing Biometrics program and injects new capabilities into CA/CST portfolio to support evolving adjudication needs.

1 FAM 252.5-4  New Service Design & Development Division (CA/CST/NSDD)

(CT:ORG-382;   11-18-2015)

a. Reports directly to the CA/CST Deputy Director.

b. Selects, designs, and implements new technology systems that support CA and clearly align to business needs.

c.  Gather requirements for new applications and provides program and project management for the development of new user interfaces (UI) and services.

d. Provides integration testing and development support for new applications.

e. For new application development and modernization efforts, provides identity management, including account management, roles, and permissions.

f.  Manages CA/CST cloud initiatives for new shared services, including management of cloud environments and resources.

g. Performs business relationship management by serving as liaison to CA business units for new systems development and new services.

1 FAM 252.5-5  Production Service Design & Development Division (CA/CST/PSDD)

(CT:ORG-382;   11-18-2015)

a. Reports directly to the CA/CST Deputy Director.

b. Provides software development and maintenance, project management, and contract oversight support for existing software applications that support CA’s mission.

c.  Responsible for application development through all life cycle phases for production applications (NIV, IVO, TDIS, ACS, IVIS, travel.state.gov, CA-Web, CEAC, STEP, CADSS, CLASS, ECAS, BI, and CA metrics).

d. Develops application releases based on business needs.

e. Provides Tier 3 operation support by reviewing and resolving assigned trouble tickets.

f.  Provides Subject Matter Expert support for applications.

1 FAM 252.5-6  Service Transition Division (CA/CST/ST)

(CT:ORG-382;   11-18-2015)

a. Reports directly to the CA/CST Deputy Director.

b. Provides cross-cutting services to hand off solutions from the development delivery team to the operations team.

c.  Ensures that IT solutions meet customer’s requirements and adhere to governance standards and FISMA regulations.

d. Performs application certification and accreditation.

e. Ensures applications remain secure and compliant through continuous security monitoring.

f.  Provides Independent Verification and Validation (IV&V) testing for CA/CST applications.

g. Supports user acceptance testing (UAT) and development testing.

h. Performs audits for all CA/CST-provided services and recommends process improvements.

i.  Provides configuration control for all CA/CST configurable items.  Manages the administration and support of the CA/CST configuration tool utilized for configuration management.

j.  Performs enterprise change management, including build management and release management.

1 FAM 252.5-7  Service Operations Division (CA/CST/SO)

(CT:ORG-382;   11-18-2015)

a. Reports directly to the CA/CST Deputy Director.

b. Provides enterprise network and application support.  Ensures that each new facility complies with FAM guidelines by providing input and support during the facility build phase and maintaining status reports for each facility in development to monitor phases, key milestones, issues, and risks.

c.  Provides backup, recovery and storage services for CA systems; network operations support; security operations support and Tier 2 support.

d. Provides Tier 1 service desk support.

1 FAM 252.6  Office of 1CA: Leadership, Management, AND Innovation (CA/1CA)

(CT:ORG-382;   11-18-2015)

a. Reports directly to the Principal Deputy Assistant Secretary (PDAS).

b. Promotes CA’s Leadership and Management Tenets to consular professionals worldwide.

c.  Fosters use of the CA Management Framework (Balanced, SMART, and Lean) in all aspects of consular work.

d. Develops and provides consular professionals with a practical, simple toolkit and techniques to cultivate leadership, management, and innovation skills.

e. Coordinates the moderation of the online CA Innovation Forum to review and implement innovative consular management practices.

f.  Coordinates the global CA Metrics Project, created to enable data-based decision making while empowering consular professionals to measure the achievement of shared goals.

1 FAM 253  DEPUTY ASSISTANT SECRETARY FOR PASSPORT SERVICES (CA/PPT)

(CT:ORG-359;   03-12-2015)

a. Administers laws and formulates and recommends legislation, regulations, and policies relating to the documentation of U.S. nationals/citizens traveling abroad.

b. Directs domestic passport offices and passport application acceptance facilities.

c.  Negotiates and consults with U.S. Government Agencies, international organizations, and foreign governments in connection with travel documentation of U.S. nationals/citizens.

d. Ensures active contact with organizations and individuals concerned with travel.

e. Provides opinions to the Department on passport litigation.

f.  Formulates and implements policies under which the Governors of Insular Possessions accept U.S. passport applications.

g. Directs the passport and vital records filing and retrieval systems.

h. Participates in international fora to formulate international standards on travel document policy, design, and issuance.

i.  Liaises with federal law enforcement agencies and entities to negotiate data sharing agreements and recommends implementation of tools and databases to improve national security.

1 FAM 253.1  Managing Director – Issuance Operations (CA/PPT/I)

(CT:ORG-359;   03-12-2015)

The Managing Director – Issuance Operations manages “line” functions such as planning, directing, and leading strategies that coordinate the network of passport agencies, centers and book personalization facilities throughout the United States.

1 FAM 253.1-1  Regional Director - Capital Region (CA/PPT/I/C)

(CT:ORG-382;   11-18-2015)

a. Reports directly to, and performs field agency, center and book personalization center direction for, the Managing Director – Issuance Operations.

b. Coordinates all policy and program implementation for, and supervises, the Directors of six to eight passport agencies and centers.

1 FAM 253.1-2  Regional Director – Northeast Region (CA/PPT/I/NE)

(CT:ORG-382;   11-18-2015)

a. Reports directly to, and performs field agency, center and book personalization center direction for, the Managing Director – Issuance Operations.

b. Coordinates all policy and program implementation for, and supervises, the Directors of six to eight passport agencies and centers.

1 FAM 253.1-3  Regional Director – South/Central Region (CA/PPT/I/SC)

(CT:ORG-382;   11-18-2015)

a. Reports directly to, and performs field agency, center and book personalization center direction for, the Managing Director – Issuance Operations.

b. Coordinates policy and program implementation for, and supervises, the Directors of six to eight passport agencies and centers.

1 FAM 253.1-4  Regional Director – Western Region (CA/PPT/I/W)

(CT:ORG-382;   11-18-2015)

a. Reports directly to, and performs field agency, center and book personalization center direction for, the Managing Director – Issuance Operations.

b. Coordinates all policy and program implementation for, and supervises, the Directors of six to eight passport agencies and centers.

1 FAM 253.1-5  Office of Management Analysis and Coordination (CA/PPT/I/MAC)

(CT:ORG-382;   11-18-2015)

a. Reports directly to the Managing Director – Issuance Operations.

b. Provides operational oversight and coordination of workload, hiring plans and facilities projects to passport agencies and centers.

c.  Provides operational oversight and coordination of communication and processes across the agencies, centers and productions facilities.

d. Provides analysis and support to the Managing Director for analyzing and improving passport field operations and efficiency.

e. Oversees and directs the following divisions and staff:

(1)  Management and Process Coordination Division (CA/PPT/I/MAC/MP)

(a)  Reports directly to the Director, Office of Management Analysis and Coordination;

(b)  Analyzes processes, procedures and policy changes for resource implications;

(c)  Reviews business processes for accuracy, efficiencies, and improvements. Leads any overall agency/center identified business process changes;

(d)  Establishes passport agency performance metrics and analyzes statistics and qualitative data to assess and enhance operational effectiveness;

(e)  Manages communication between headquarters offices and the field, including the coordination of major CA operational initiatives.  Assesses and updates communication protocols;

(f)   Facilitates the Issued in Error (IIE) Accountability Review Board.  The Board analyzes the circumstances of each passport issued in error (IIE) to ensure that consistent and appropriate disciplinary are applied nationwide; and

(g)  Coordinates programs and initiatives with other headquarters   offices, regional offices and field offices.

(2)  Workload and Capacity Analysis Division (CA/PPT/I/MAC/WC):

(a)  Reports directly to the Director, Office of Management Analysis and Coordination;

(b)  Manages capacity issues in relationship to workload and staffing; managing the workload transfer program and analyzing both workload and field staffing levels nationwide. Makes position management recommendations to MD/I.

(c)  Using the national demand forecast, performs analysis and develops regional and agency level forecasts;

(d)  Assesses passport field office productivity.  Analyzes statistics and quantitative data to determine and enhance productivity;

(e)  With CA/EX/GSD, plans, develops, implements and tracks all headquarters and field relocations, security and infrastructure upgrades, including facilities-related budget formulation and execution;

(f)   Serves as liaison and coordinator with the regional offices, passport agencies, CA/EX/GSD, A Bureau, DS, vendors and contractors for facilities issues. Performs GTM responsibilities;

(g)  Serves as liaison for PPT and Bureau initiatives and projects.

1 FAM 253.1-6  Locations of Passport Agencies, Centers and Book Personalization Centers

(CT:ORG-359;   03-12-2015)

a. Passport agencies and centers are located in the United States at:

(1)  Atlanta, Georgia (CA/PPT/AT);

(2)  Aurora, Colorado (CA/PPT/CO);

(3)  Boston, Massachusetts (CA/PPT/BN);

(4)  Buffalo, New York (CA/PPT/BU);

(5)  Charleston, South Carolina (CA/PPT/CPC);

(6)  Chicago, Illinois (CA/PPT/CG);

(7)  Dallas, Texas (CA/PPT/DA);

(8)  Detroit, Michigan (CA/PPT/DE);

(9)  El Paso, Texas (CA/PPT/EP);

(10) Honolulu, Hawaii (CA/PPT/HH);

(11) Houston, Texas (CA/PPT/HN);

(12) Los Angeles, California (CA/PPT/LA);

(13) Miami, Florida (CA/PPT/MM);

(14) Minneapolis, Minnesota (CA/PPT/MN);

(15) New Orleans, Louisiana (CA/PPT/NO);

(16) New York, New York (CA/PPT/NY);

(17) Philadelphia, Pennsylvania (CA/PPT/PA);

(18) Portsmouth, New Hampshire (CA/PPT/NPC);

(19) San Diego, California (CA/PPT/SD);

(20) San Francisco, California (CA/PPT/SF);

(21) San Juan, Puerto Rico (CA/PPT/SJ);

(22) Seattle, Washington (CA/PPT/SE);

(23) St. Albans, Vermont (CA/PPT/VT);

(24) Stamford, Connecticut (CA/PPT/CT);

(25) Tucson, Arizona (CA/PPT/WPC); and,

(26) Washington, DC (CA/PPT/WN).

b. Special Issuance Agency (CA/PPT/SIA) is located in Washington, DC.

c.  Book personalization centers are located at:

(1)  Hot Springs, Arkansas (CA/PPT/APC); and

(2)  Tucson, Arizona (CA/PPT/TPC).

1 FAM 253.1-7  Functions of Passport Agencies, Centers and Book Personalization Centers

(CT:ORG-359;   03-12-2015)

a. Accept, examine, adjudicate, and process passport applications submitted by the public under the provisions of the Immigration and Nationality Act and related laws; issue passports to those determined to be citizens or nationals of the United States and otherwise qualified; follow established internal controls and protection of PII standards; and amend, extend and validate passports in accordance with the Code of Federal Regulations (CFR) and Department of State regulations.

b. Train and assist clerks of court, Postal Service officers, and Department of Defense personnel operating as passport application acceptance agents.

c.  Provide information to constituents concerning passport regulations, citizenship, and nationality laws.  Provide information on visa requirements for foreign travel, U.S. customs and public health regulations, requirements and procedures for naturalization through the Department of Homeland Security (DHS), and military travel under Status of Forces Agreements.

d. Operate a fraud prevention program and maintain liaison with security, intelligence, and law enforcement agencies to obtain and exchange information related to the detection of fraudulent documents and false identities and to preclude issuance of passports to aliens and imposters.

e. Refuse or deny issuance of passports, as appropriate, including in cases where denial or revocation is authorized or required under applicable statutes, regulations and FAM provisions.

f.  Maintain close liaison with Congressional district offices, local governments, and the media to exchange information of mutual interest on travel projections and trends, and disseminate advisories regarding the travel of U.S. citizens abroad, as directed by the Department.

g. Represent the Assistant Secretary for Consular Affairs and the Department in regional consular-related matters and Congressional interest cases.

h. Participate or maintain membership in local travel industry organizations, foreign affairs organizations, local consular corps, and Federal executive boards to further the interests and goals of the Department and Passport Services.

i.  Carry out the following through the book personalization centers (CA/PPT/APC and CA/PPT/TPC):

(1)  Print passports and other travel related documents from routine and expedited passport applications electronically transmitted via remote issuance from passport agencies and centers under the provision of appropriate laws, regulations and procedures;

(2)  Oversee responsibility for oversight of blank book/card inventories;

(3)  Identify integrity and vulnerabilities in the passport personalization process and recommend changes in current systems, policies, processes, and procedures as well as technological upgrades in the infrastructure and systems applications that can alleviate these vulnerabilities;

(4)  Maintain appropriate quality control over the production process of U.S. passports, including a reasonably low reject error rate in the printing of the books;

(5)  Mail printed U.S. passports via Priority Mail to passport applicants; and

(6)  Conduct analytical studies that evaluate and determine whether the U.S. Government should increase the number of passport personalization facilities and their proposed locations.

1 FAM 253.2  Managing Director – Support Operations (CA/PPT/S)

(CT:ORG-359;   03-12-2015)

The Managing Director – Support Operations manages the “support” functions such as adjudication policy, funds management, strategic planning, internal controls, workforce management, union activities, customer and community relations, data-sharing and partnership arrangements, document design, document integrity, security/privacy of records, passport systems requirements, records filing and retrieval, legal issues, and liaison with law enforcement entities.

1 FAM 253.2-1  Office of Program Management and Operational Support (CA/PPT/S/PMO)

(CT:ORG-379;   11-09-2015)

a. Reports directly to the Managing Director – Support Operations.

b. Plans, coordinates and directs comprehensive headquarters support to the field agencies/centers and headquarters offices on workforce management issues.

c.  Directs a national customer service program that includes formulating and providing passport issuance information to customers (applicants) via passport agencies/centers, the Internet, the National Passport Information Center (NPIC), passport acceptance facilities and a 24 hours/7 days a week Duty Officer program.

d. In coordination with CA/P, oversees a nation-wide public community relations, outreach and marketing program regarding passport products, policies and new initiatives.

e. Manages the training and career development program for passport professionals, which designs, coordinates and implements courses regarding passport adjudication, citizenship and nationality, supervisory/managerial and mentoring abilities, as well as other necessary job-related skills.

f.  Oversees and directs the following four divisions:

(1)  Program Coordination Division (CA/PPT/S/PMO/PC):

(a)  Reports directly to the Director, Office of Program Management and Operational Support;

(b)  Serves as the representative and liaison to negotiate and facilitate understanding and compliance with the bargaining unit employee union (National Federation of Federal Employees, Local 1998) on Passport Services management initiatives or requirements.  In collaboration with CA/EX/HRD, provides advice and guidance to PPT management on a variety of labor relations issues concerning adherence and interpretation of applicable Collective Bargaining Agreements (CBA);

(c)  Manages the Passport Service's internal recruitment and staffing policy and procedure initiatives for new or existing passport agencies, centers, and book personalization centers by coordinating requirements and resources with other Directorate offices.  Coordinates with CA’s Human Resources Division (CA/EX/HRD) to obtain FTE clearance for the appropriate classification and recruitment of new government hires, transfers, relocations, awards, personnel matters, and other associated requirements for workforce management within Passport Services;

(d)  Provides advice and guidance to field management and headquarters supervisors on identifying, evaluating, and resolving performance and discipline issues.  Confers and coordinates actions and resolutions with CA’s Human Resources Division (CA/EX/HRD), Passport Services Directorate management or other Department entities;

(e)  Develops, designs and coordinates forms for Office of Management and Budget (OMB) approval.  Acts as liaison with the Office of Directives Management (A/GIS/DIR) by preparing and identifying information collections used by the Directorate in consultation with CA/PPT/S/L;

(f)   Researches and creates new forms as necessary to maintain the integrity of passport service operations.  Manages compliance with the Paperwork Reduction Act and all federal regulations regarding form design and distribution;

(g)  Develops and implements temporary duty exchange program assignments to achieve interchange between headquarters, field agencies and centers, and overseas posts; and

(h)  Manages the after-hours National Duty Officer Program, responsible for adjudication and issuance of emergency passport after-hours in life or death situations.

(2)  Customer Service Division (CA/PPT/S/PMO/CS):

(a)  Reports directly to the Director, Office of Program Management and Operational Support;

(b)  Manages the nation-wide customer service program by establishing standardized policies and procedures; provides facilitative assistance to agency/center Customer Service Managers regarding individual agency and nation-wide customer service goals and objectives;

(c)  Manages the Passport Application Acceptance Facility program for assigned geographic regions; develops and coordinates strategic approaches for recruitment, training and effective use of Passport Acceptance Agents located throughout the United States and its territories;

(d)  Formulates, updates, and distributes the Passport Agents Reference Guide (PARG), which provides the standard operating procedures of passport execution and acceptance for Acceptance Agents;

(e)  Collaborates extensively with the Office of Acceptance Facility Oversight (CA/PPT/S/AFO) to ensure consistency of information being provided to Acceptance Facilities and that appropriate actions are taken in response to AFO inspection results and feedback;

(f)   Maintains liaison with the U.S. Postal Service (USPS) Headquarters and monitors USPS expansion and reduction plans;

(g)  Monitors the programmatic management of the National Passport Information Center (NPIC), Passport Services’ national call center network and appointment system for public customers, and liaises with the Office of Planning and Program Support (CA/PPT/S/PPS) to ensure contracts remain in place for this service;

(h)  Manages the National Courier Program; establishes uniform national procedures and guidance for passport agencies and commercial courier companies that are permitted to submit passport applications to passport agencies on behalf of their customers.

(3)  Community Relations Staff (CA/PPT/S/PMO/CR):

(a)  Reports directly to the Director, Office of Program Management and Operational Support;

(b)  Provides direct support to all passport agencies and center staff; headquarter management, the Office of Policy Coordination and Public Affairs, Visas, Citizens Services, the Bureau of Legislative Affairs, Congressional Representatives, and other government agencies on community relations and Passport Services outreach efforts;

(c)  Builds and maintains a network of contacts with high-level members of the travel industry, business executives, and influential interest groups/organizations to exchange information of mutual interest while keeping citizens informed of regulations and services available;

(d)  Establishes and enforces standardized policies and procedures for community relations at the national and local levels;

(e)  Analyzes local and regional demographics; formulates, writes, and advocates inventive and effective outreach/marketing plans to disseminate passport information to the U.S. public at the local or regional level;

(f)   Maintains and updates passport-related policy/procedures content in collaboration with all appropriate stakeholders on Travel.State.Gov;

(g)  Designs, drafts, produces, and distributes passport-related outreach materials; procures and distributes passport displays and materials used at outreach events; and

(h)  Coordinates any national passport policy issues or national outreach efforts with the Office of Policy Coordination and Public Affairs (CA/P) which coordinates such media relations and public outreach on the national level.

(4)  Career Management Division (CA/PPT/S/PMO/CM):

(a)  Reports directly to the Director, Office of Program Management and Operational Support;

(b)  Conducts needs assessments and training needs assessments, then coordinates training requirements with field agencies, production centers, and headquarters.  Plans, develops, and delivers standardized training and certification that incorporates FAM/FAH guidelines and passport adjudication procedures applicable to field operations.

(c)  Conducts research, designs curriculum, and implements courses for scheduled instruction as well as deploys distance learning training modules related to adjudication, citizenship, nationality, anti-fraud training, interviewing skills, and other topics as needed to address CA/PPT training needs.  In collaboration with CA/EX/HRD, 1CA, and other relevant offices, develops materials on leadership skills, management skills, and mentoring for CA/PPT employees.

(d)  In collaboration with CA/EX/HRD, designs and identifies training and development opportunities as well as career development paths that target skills at all levels.

(e)  In collaboration with CA/EX/HRD, manages employee development with the goal of developing skill-sets/core competencies required at all levels (especially supervisory and managerial);

(f)   Leads project teams, working groups, or committees tasked with identifying course prerequisites, admission standards, and qualification standards for entry, intermediate, and advanced level certification requirements.

1 FAM 253.2-2  Office of Planning and Program Support (CA/PPT/S/PPS)

(CT:ORG-359;   03-12-2015)

a. Reports directly to the Managing Director - Support Operations.

b. Plans and directs comprehensive focused programs supporting PPT’s lockbox contract and labor/outsourcing contracts, Strategic Plan, Budget and Financial Plan, Operations Plan, statistical studies, special analytic studies and utilization of a comprehensive management information system.

c.  Formulates and implements the long-range strategic plan for CA/PPT, including the setting of goals and standards to measure the success of programs.

d. Oversees and directs the following two divisions:

(1)  Strategic Planning Division (CA/PPT/S/PPS/SP):

(a)  Reports directly to the Director, Office of Planning and Program Support;

(b)  Solicits, coordinates, records and conveys to Regional Directors and Headquarters inputs for new and continuing programs and projects to formulate staff and funding requirement estimates included in the Bureau Resource Request (BRR);

(c)  Provides Regional Directors, Agency/Center Directors and Headquarters expert advice, guidance and assistance on resource requirements including staffing, training, travel, postage and purchase cards;

(d)  Serves as the final approving authority within PPT for travel and funding requests;

(e)  Conducts budget execution function, comparing planned and actual costs, and identifying surplus and shortages;

(f)   Coordinates formal updates to Directorate’s Bureau Strategic Plan;

(g)  Helps develop and utilize a comprehensive management information system with workload data by location, activity and labor category;

(h)  Performs statistical analyses and develops reports and correspondence regarding staffing, operational planning and funding requirements; and

(i)   Develops program plans, forecasts workload, analyzes trends, and collects workload and productivity statistics for CA/PPT.

(2)  Program Support Division (CA/PPT/S/PPS/PS):

(a)  Reports directly to the Director, Office of Planning and Program Support;

(b)  Manages major contracts for CA/PPT, including preparation of statements of work, evaluation of proposals and monitoring of deliverables, period of performance and funding;

(c)  Develops and provides PPT-specific contract administration guidance to Contracting Officer Representatives in passport agencies and centers;

(d)  Serves as Passport Services’ principal liaison with the Passport Lockbox Contractor, Department of the Treasury and the Government Printing Office; and

(e)  Oversees the procurement and delivery of the production of critical and controllable supplies throughout the Passport network and establish and implement new agency requirements associated with agency services.

1 FAM 253.2-3  Office of Passport Integrity and Internal Controls (CA/PPT/S/IIC)

(CT:ORG-359;   03-12-2015)

a. Reports directly to the Managing Director - Support Operations.

b. Analyzes national trends to plan and direct a nationwide program to develop and deploy the best available tools and resources to prevent, detect and report passport malfeasance.

c.  Coordinates technical design and security improvements for U.S. travel documents.

d. Monitors and develops deterrence and corrective action policy regarding Personally Identifiable Information (PII) programs and systems.

e. Provides comprehensive updated guidance on effective internal controls through handbooks, the Internet and Intranet, newsletters, conferences, and workshops.

f.  Provides vital independent focus in identifying vulnerabilities in the nationwide passport system.

g. Designs internal controls systems to ensure the security and integrity of the U.S. passport.  Monitors compliance with internal controls program through passport agency /center reviews.  Initiates and develops policies and programs to minimize potential system vulnerabilities.

h. Oversees and directs the following two divisions and one staff:

(1)  Internal Controls Division (CA/PPT/S/IIC/IC):

(a)  Reports to the Director, Office of Passport Integrity and Internal Controls;

(b)  Maintains and updates the Passport Services Internal Controls Guide for Employees (the ICG);

(c)  Conducts Internal Controls Program Assessments (ICPAs) at passport agencies, centers, and Passport Headquarters;

(d)  Coordinates, edits, and distributes the Internal Controls Annual Report;

(e)  Develops a uniform program for internal controls and specifies recommendations to achieve compliance;

(f)   Develops and implements internal controls compliance programs;

(g)  Coordinates at Directorate level with the Office of the Inspector General (OIG), the Bureau of Diplomatic Security (DS) and the Government Accountability Office (GAO) to gain insights into investigations of malfeasance;

(h)  Provides day-to-day guidance to passport agencies and centers;

(i)   Develops, promulgates, and publishes documentation on recommended internal controls practices;

(j)   Assists the Career Management Division in producing Internal Controls training materials, including handbook content, videos, and web content;

(k)  Assists the Senior Advisor for International Affairs in maintaining and updating international standards for passport issuance security;

(l)   Coordinates with Overseas Citizens Services (OCS) on posts’ internal controls practices to exchange lessons learned;

(m) Coordinates the Incident Tracking Program identifying missing PII, anomalies in passport systems, and reporting breaches; and

(n)  Coordinates the after action efforts of the Procedural Integrity Testing and Training (PITT) program.

(2)  Special Projects/Data Share Division (CA/PPT/S/IIC/SPDS):

(a)  Reports to the Director, Office of Passport Integrity and Internal Controls;

(b)  Develops data sharing agreements and provides oversight and coordination for appropriate uses of externally accessible data and internal Passport systems;

(c)  Maintains Passport Services’ formal liaison with the Office of the Inspector General (OIG), General Accountability Office (GAO), Diplomatic Security (DS), Social Security Administration (SSA), Department of Homeland Security (DHS), and other passport partners and data sharing arrangements;

(d)  Develops and negotiates data share agreements with other agencies;

(e)  Coordinates standardization and verification programs for vital records and identification documents with federal, state, private, and local organizations, such as individual state Vital Records offices, National Association for Public Health Statistics and Information Systems (NAPHSIS), Electronic Verification of Vital Events (EVVE), American Association of Motor Vehicle Administrators (AAMVA), and the National Law Enforcement Telecommunications Systems (NLETS); and

(f)   Identifies new technology and/or data that would be beneficial to the passport adjudication and processing systems.

(3)  Document Design Staff (CA/PPT/S/IIC/DD):

(a)  Reports to the Director, Office of Passport Integrity and Internal Controls;

(b)  Coordinates technical design and security improvements for U.S. travel documents;

(c)  Advises CA offices and federal agencies on technical design of other secure documents and production processes;

(d)  Assesses vendor proposals for security features, construction, production, and other technical elements for the U.S. travel documents;

(e)  Consults on technical aspects of Government Printing Office (GPO) Memoranda of Understanding (MOU);

(f)   Coordinates testing of U.S. travel documents for performance and durability;

(g)  Coordinates external adversarial analysis to assess the effectiveness of new security features in the U.S. travel documents;

(h)  Establishes U.S. travel document quality control, defect, and destruction standards; and

(i)   Maintains liaison with CA Forensic Document Design Coordinator.

1 FAM 253.2-4  Office of Legal Affairs and Law Enforcement Liaison (CA/PPT/S/L)

(CT:ORG-359;   03-12-2015)

a. Reports directly to the Managing Director - Support Operations.

b. Provides advice and guidance to the Deputy Assistant Secretary for Passport Services; Headquarters Directorates and Passport Agencies/Centers on the procedural and substantive aspects of the function of PPT.  This office clears with the Office of the Legal Adviser (L) on all matters having significant legal content, thereby ensuring legal advice and interpretation of statutes, and regulations provided by CA/PPT, are consistent with the legal position of the Department.

c.  Primary Bureau liaison with law enforcement on all criminal and civil matters involving citizenship, passport or other related issues.

d. Responsible for issuing notification of and determinations on the revocation of U.S. passports and other Department issued citizenship documentation.

e. Drafts and comments on proposed legislation in close coordination with L, the Office Policy Coordination and Public Affairs (CA/P), the Bureau of Legislative Affairs (H) and the Bureau of Public Affairs (PA) and others as appropriate.

f.  Meets with Congressional Members and senior staffers on proposed legislation that impacts citizenship and passport issuance.

g. Oversees and directs the following two divisions:

(1)  Legal Affairs Division (CA/PPT/S/L/LA):

(a)  Reports directly to the Director, Office of Legal Affairs and Law Enforcement Liaison;

(b)  In coordination with L, assists in defending the Department’s legal interests in federal court actions involving the administration and enforcement of the passport and nationality laws;

(c)  Provides operational legal advice to PPT.  Develops, analyzes, and implements laws and regulations governing the issuance, denial, limitation, and revocation of travel documentation;

(d)  In coordination with Department Bureaus and L, develops Memoranda of Agreement (MOA) with international, federal, state and local entities and foreign governments for data and information sharing;

(e)  Drafts and updates passport regulations and guidelines for adjudication, and coordinates their review within the Department;

(f)   Prepares, in coordination with the Office of the Legal Adviser, litigation reports for representation of the Secretary in federal court actions on passport citizenship matters;

(g)  Coordinates and develops responses to court subpoenas and requests for testimony of PPT in civil and criminal matters;

(h)  Provides advisory opinions on issues of legal import to passport operational programs;

(i)   Receives, reviews and determines passport issuance with regard to all law enforcement holds;

(j)   Defends the Department in all passport administrative review hearings;

(k)  Liaises with the U.S. Marshals Service on fugitive returns and other issues;

(l)   Reviews and drafts restrictive actions under the regulations denying, limiting, or revoking passports;

(m) In coordination with L, prepares interpretive advisory opinions on U.S. court and administrative law decisions applicable to the issuance, limitation, revocation, or denial of passports;

(n)  Provides input and analysis on a wide variety of policy and planning issues covering a range of operational and strategic matters.  Serves as a point of origin for such policy development as well as a focus of review for guidance and direction formulated elsewhere; and

(o)  Reports on passport cases involving security and special problems, and conducts, as directed, liaison with other U.S. Government and law enforcement agencies on such matters.

(2)  Law Enforcement Liaison Division (CA/PPT/S/L/LE):

(a)  Reports directly to the Director, Office of Legal Affairs and Law Enforcement Liaison;

(b)  Coordinates and manages the release of passport files, records and information to the public, U.S. Government requestors, and internal Department requestors and ensures compliance with the Freedom of Information Act (FOIA) (5 U.S.C. 552) and Privacy Act (5 U.S.C. 552a);

(c)  Coordinates Passport Services’ responses to FOIA/PA requests and requests for document certification for civil and criminal litigation;

(d)  Maintains liaison with and assists other U.S. Government agencies seeking access to passport records.  Oversees release of passport file information and data transfers and verifies compliance with FOIA and PA;

(e)  In coordination with PPT/S/IIC, monitors passport database access by other agencies to ensure compliance with provisions of the respective Memorandum of Agreement (MOA); and

(f)   Provides 24/7 emergency responses to record inquiries from U.S. law enforcement entities.

1 FAM 253.2-5  Office of Technical Operations (CA/PPT/S/TO)

(CT:ORG-382;   11-18-2015)

a. Reports directly to the Managing Director - Support Operations.

b. Directs passport systems requirements development and systems support to achieve world-class, secure nationality and identity documentation.

c.  Manages and coordinates liaison activities for automated systems development and implementation between Passport Services and the Office of Consular Systems and Technology (CA/CST).

d. Directs and coordinates all training programs and activities for application of large-scale automated systems in PPT.

e. Directs, conducts, and coordinates analyses of operational capabilities and requirements for PPT’s automated systems.

f.  Determines user and functional requirements for PPT’s automated systems.

g. Coordinates with PPT/I/MAC/FM to continually upgrade data, video, voice and information processing capacity.

h. Administers the Travel Document Information System (TDIS) for passport operations.

i.  Administers records management systems for PPT.  Directs the processing, maintenance, and control of passport files information and authenticated records in the custody of PPT.

j.  Oversees and directs the following two divisions and one branch:

(1)  IT Liaison Division (CA/PPT/S/TO/ITL):

(a)  Reports directly to the Director, Office of Technical Operations;

(b)  Manages concept of operations for passport systems-related functions;

(c)  Develops passport systems’ test plans;

(d)  Assists CA/PPT/S/PMO/CM and CA/CST with the development of systems training plans, programs and systems upgrades and new applications;

(e)  Develops passport system-related deployment programs and schedules;

(f)   Develops systems requirements in coordination with other PPT offices, agencies, and centers and other CA directorates;

(g)  Formulates and coordinates directives and procedures for system deployments, applications and upgrades;

(h)  Analyzes application development and implementation plans to ensure hardware and software are responsive to and compatible with emerging requirements;

(i)   Coordinates biometrics testing and use in passport operations.

(j)   Coordinates all issues associated with the enrollment, capture, storage and use of biometrics in passports; and

(k)  Coordinates use of electronic forms and implementation of electronic government initiatives.

(2)  Records Services Division (CA/PPT/S/TO/RS):

(a)  Reports directly to the Director, Office of Technical Operations;

(b)  Supervises the maintenance and release of authenticated records in the custody of Passport Services;

(c)  Serves as custodian of records and certifies documents, safeguarding them from improper or unlawful disclosure;

(d)  Processes requests for vital records of U.S. citizens born overseas, e.g. scanning Consular Reports of Birth Abroad (CRBA);

(e)  Processes general requests for passport records;

(f)   Performs clearance inquiries using the Consular Lookout and Support System (CLASS);

(g)  Performs manual records searches and retrieval;

(h)  Maintains and updates the PIERS and PRISM databases;

(i)   Responds to public inquiries regarding lost and stolen passports (CLASP);

(j)   Processes vital records of birth, death, and marriage;

(k)  Responds to requests for protocol checks, repatriation loan clearances, and holds from HHS (Child Citizenship Act, etc.);

(l)   Performs document retirement functions;

(m) Conducts data audits and quality assurance functions; and

(n)  Provides emergency records assistance, e.g. records of lost and stolen passports, on a 24/7 basis.

1 FAM 253.2-6  Office of Adjudication (CA/PPT/S/A)

(CT:ORG-359;   03-12-2015)

a. Reports directly to the Managing Director - Support Operations.

b. Directs and manages a comprehensive, integrated and standardized passport adjudication program nation-wide to ensure the quality and integrity of the U.S. passport.

c.  Directs and manages a continuous and standardized audit oversight program of passport adjudication across the United States.

d. Manages liaison activities with agency and center management regarding the nation-wide adjudication program.

e. Manages liaison activities within the Department, and with other U.S. Government Executive Branch departments and agencies.

f.  Coordinates the Passport Recovery Program for confiscated U.S. passports.

g. Coordinates development and implementation of antifraud initiatives with FPP, within the Department, with other agencies of the U.S. Government and, in consultation with the Senior Advisor for International Affairs, with foreign governments (Five Nations Fraud Prevention Group).

h. Oversees and directs the following two divisions:

(1)  Adjudication Policy Division (CA/PPT/S/A/AP):

(a)  Reports directly to the Director, Office of Adjudication;

(b)  Influences and formulates policies and procedures on passport and U.S. nationality adjudication for operational planning and dissemination to the passport agencies and centers.  Coordinates changes in passport adjudication and nationality (both acquisition and loss) policy and procedures with appropriate Passport Directorate and Bureau of Consular Affairs offices;

(c)  Analyzes current passport issuance and nationality (acquisition or loss) policy and procedures for accuracy, and influences new or revised standardized changes to meet needed competencies for passport specialists;

(d)  Formulates 7 FAM and complementary standard operating procedures (SOPs), as well as expands definitions of notational and data errors, to preserve the integrity of the adjudication process;

(e)  Formulates and revises standardized Information Request Letters/Information Notices;

(f)   Maintains liaison and provides facilitative assistance to passport agency and center Adjudication Managers, Fraud Prevention Manager, and GS-12 Supervisory Passport Specialists regarding the adjudication program;

(g)  Develops and maintains Intranet web page regarding adjudication policy and procedures with links to source material.  Develops and maintains SharePoint/blog adjudication forum and organizes responses to the field in a searchable fashion;

(h)  Analyzes and updates established Passport Specialist, GS-12 Supervisory Passport Specialist, and Adjudication Manager and Fraud Prevention Manager Performance plans for accurate and current adjudication knowledge/skill levels and supervisory responsibilities. Coordinates with CA/PPT/S/PMO/PC on personnel and bargaining unit matters regarding the performance plan critical commitments and competencies; and

(i)   Maintains Liaison and formulates fraud prevention/detection policy with the Office of Fraud Prevention Programs (CA/FPP) on all matters regarding passport fraud including the development of Fraud Prevention Manager Office Guidelines.

(2)  Adjudication Oversight Division (CA/PPT/S/A/AO):

(a)  Reports directly to the Director, Office of Adjudication;

(b)  Directly influences and formulates, with higher-level concurrence/clearance, national policies and procedures on adjudication program auditing and oversight for dissemination to the passport agencies and centers;

(c)  Analyzes the current adjudication audit program, and formulates new standardized and periodic adjudication audits to meet needed review targets.  Plans, organizes, oversees, and/or conducts adjudication audits and validation studies on a regular basis.  Analyzes audit and validation study data and prepares periodic reports that comprehensively assess the nation-wide adjudication program for headquarters and agency/center management;

(d)  Maintains liaison and provides facilitative assistance to passport agency/center management staff (Regional Directors, Directors, Assistant Directors, Adjudication Managers, Fraud Prevention Managers, Customer Service Managers, and GS-12 Supervisory Passport Specialists) regarding the adjudication audits and validation studies;

(e)  Coordinates and analyzes data received during the standardized adjudication audits and validation studies with other appropriate Passport Directorate offices, as well as in the Bureau of Consular Affairs;

(f)   Plans and develops technologies to be utilized to accomplish adjudication audit or validation study goals, measure performance or develop a plan to incorporate application risk factors in TDIS.  Coordinates development with the Office of Technical Operations (CA/PPT/S/TO/ITL) and the Office of Consular Systems and Technology; and

(g)  Analyzes and revises performance measurement standards for Passport Specialists, GS-12 Supervisory Passport Specialists, Fraud Prevention Managers and Adjudication Managers.  Analyzes Passport Specialist performance and production measurement standards on a yearly basis for needed changes (i.e., new technology, change in forms).

1 FAM 253.2-7  Office of Acceptance Facility Oversight (CA/PPT/S/AFO)

(CT:ORG-359;   03-12-2015)

a. Reports directly to the Managing Director – Support Operations.

b. Monitors, inspects, and reports Acceptance Facility adherence to prescribed passport execution policies and procedures.

c.  Recommends corrective actions for Acceptance Facilities not in compliance with appropriate passport execution policies and procedures.

d. Standardizes national policies for deactivation of noncompliant Acceptance Facilities.

e. Develops and maintains the Integrated Acceptance Facility Oversight Database (IAFOD) for use by all in Passport Services associated with the passport application acceptance program.  Updates to information in the database on acceptance facilities and acceptance agents are performed by the Customer Service Offices at passport field agencies and centers.

f.  Oversees and directs the following five divisions:

(1)  Northeast Division (CA/PPT/S/AFO/NE):

(a)  Reports directly to the Director, Office of Acceptance Facility Oversight;

(b)  Provides oversight and guidance to passport acceptance facilities in a territory comprised of states in New England and the Mid-Atlantic Regions of the nation; and

(c)  Region of responsibility encompasses the service areas of several passport agencies and centers with whom they liaise on matters regarding the performance of the acceptance facilities.

(2)  South Division (CA/PPT/S/AFO/SO):

(a)  Reports directly to the Director, Office of Acceptance Facility Oversight;

(b)  Provides oversight and guidance to passport acceptance facilities in a territory comprised of states and U.S. territories on the nation’s southern tier from west of the Mississippi to the Florida peninsula and including the U.S. islands of the Caribbean; and

(c)  Region of responsibility encompasses the service areas of several passport agencies and centers with whom they liaise on matters regarding the performance of the acceptance facilities.

(3)  Midwest Division (CA/PPT/S/AFO/MW):

(a)  Reports directly to the Director, Office of Acceptance Facility Oversight;

(b)  Provides oversight and guidance to passport acceptance facilities in a territory comprised of states in the upper Mississippi and Great Lakes Regions of the nation; and

(c)  Region of responsibility encompasses the service areas of several passport agencies and centers with whom they liaise on matters regarding the performance of the acceptance facilities.

(4)  West Division (CA/PPT/S/AFO/W):

(a)  Reports directly to the Director, Office of Acceptance Facility Oversight;

(b)  Provides oversight and guidance to passport acceptance facilities in a territory comprised of states and U.S. territories including the Western part of the lower 48, Alaska, Hawaii and the territories of the Pacific; and

(c)  Region of responsibility encompasses the service areas of several passport agencies and centers with whom they liaise on matters regarding the performance of the acceptance facilities.

(5)  Federal/No Fee Division (CA/PPT/S/AFO/N):

(a)  Reports directly to the Director, Office of Acceptance Facility Oversight;

(b)  Provides oversight and guidance to passport acceptance facilities under the Department of Defense (DoD), Coast Guard Centralized Facility Washington, and all Federal agencies designated to accept no-fee passport applications; and

(c)  Area of responsibility encompasses the service areas of several passport agencies and centers with whom they liaise on matters regarding the performance of these acceptance facilities that are designated to accept no-fee passport applications.

g. Liaises with U.S. Postal Service for oversight and inspections of USPS facilities designated to accept passport applications.

1 FAM 253.3  Senior Advisor for International Affairs (CA/PPT/IA)

(CT:ORG-359;   03-12-2015)

a. Reports directly to the Deputy Assistant Secretary for Passport Services.

b. Coordinates international issues that impact on passport policies, processes and resource requirements.

c.  Provides staff support for international delegations and visitor programs hosted by the United States focused on passport laws, regulations and standard practices.

d. Coordinates Passport Services’ participation in international fora focused on travel document security and standards, e.g., the International Civil Aviation Organization (ICAO), the European Commission (EC), the European Union (EU), the G-8, the International Police Organization (Interpol), the Organization for Security and Cooperation in Europe (OSCE), the Organization for Economic Cooperation and Development (OECD) and the Asia-Pacific Economic Cooperation (APEC).

e. Serves as PPT liaison with the Five Nations Group and facilitates international exchanges among Group members.

f.  Assists in developing, maintaining and updating international standards on secure passport issuance, denial and revocation.

g. Coordinates bilateral assistance and cooperation.

h. Represents Passport Services in interagency fora, e.g., border security.

1 FAM 254  DEPUTY ASSISTANT SECRETARY FOR VISA SERVICES (CA/VO)

(CT:ORG-359;   03-12-2015)

a. Administers laws and formulates and recommends legislation, regulations, policies, and procedures relating to visa issuance and refusal.

b. Administers, in time of war or national emergency, in conjunction with the Department of Homeland Security (DHS), such additional restrictions and prohibitions as may be required to control the entry and departure of aliens.

c.  Advises Foreign Service posts on visa matters.

d. Formulates and implements consular policy relating to humanitarian and significant public benefit parole; and maintains liaison with appropriate Department offices, other U.S. Government agencies, foreign governments, and Foreign Service posts abroad.

e. Coordinates immigration and visa policy with the Department of Homeland Security (DHS), the Department of Labor, and the U.S. Public Health Service and ensures uniform interpretation and implementation of provisions of the Immigration and Nationality Act (INA).

f.  Maintains liaison with Congressional committees and U.S. Government and private agencies regarding the interpretation and implementation of immigration laws.  Advises Department officials on technical aspects of visa matters, immigration policies, and legislative questions.

1 FAM 254.1  Managing Director

(CT:ORG-359;   03-12-2015)

a. Reports directly to the Deputy Assistant Secretary for Visa Services.

b. Manages the day-to-day activities of the Directorate of Visa Services (CA/VO) in administering laws and formulating regulations, policies, and procedures relating to visa issuance and refusal.

c.  Provides policy advice to the Deputy Assistant Secretary and calls attention to potential problems and emerging issues of importance relating to visa issuance and refusal and other border security matters.

d. Establishes and maintains internal control systems to ensure that physical and human resources are safeguarded against waste, loss, or unauthorized use, and that obligations and costs incurred comply with applicable laws and regulations.

e. Coordinates visa procedures and vetting for the travel of aliens to the United States, and other border security issues with the National Security Council (NSC), the Department of Homeland Security (DHS), Drug Enforcement Administration (DEA), the Federal Bureau of Investigation (FBI), the Intelligence Community, and other appropriate agencies.

f.  Reviews, maintains, and develops new processes for the automated visa records, automated lookout systems, and automated visa processing technologies; keeps abreast of advances in computer technology and, in concert with the Bureau's Consular Systems and Technology Division (CA/CST), develops plans for the application of new information technology to the visa function.

g. Advises Foreign Service posts on visa matters.

1 FAM 254.2  Office of Screening, Analysis and Coordination (CA/VO/SAC)

(CT:ORG-382;   11-18-2015)

a. Renders Security Advisory Opinions on the visa eligibility of foreign nationals who may fall within the purview of subsections 212(a)(3)(A), (B), (C), (D), (E),(F), and (G) of the Immigration and Nationality Act (INA), which cover political and security-related grounds of ineligibility.

b. Provides guidance and recommendations to Department offices on the formulation of visa policy related to terrorism and security screening.

c.  Exercises the authority granted to the Secretary of State under the provisions of the INA to recommend to the Secretary of Homeland Security that certain aliens ineligible to receive visas on security-related grounds be granted waivers to permit their temporary admission to the United States, if such admission is determined to be consistent with the national interest.

d. Advises on and reviews security-related inadmissibility grounds administered by consular officers at Foreign Service posts in adjudicating applications for visas.

e. Represents CA/VO on U.S. government steering groups related to security screening, tracking, and watch-listing.

1 FAM 254.2-1  Counter-Terrorism Division (CA/VO/SAC/CT)

(CT:ORG-382;   11-18-2015)

a. Renders security advisory opinions (SAOs) on the visa eligibility of aliens who may fall within the purview of subsection 212(a)(3)(B) of the Immigration and Nationality Act (INA), which covers security-related grounds of ineligibility.

b. Coordinates among missions abroad and interested Washington, DC agencies, including the Department of Homeland Security (DHS), the National Counterterrorism Center (NCTC), the Intelligence Community, other offices with the State Department and the White House on counterterrorism inadmissibilities pertaining to visa applications.

c.  Provides guidance and recommendations to Department offices on the formulation of visa procedures for handling counterterrorism screening and related cases.

d. Works with missions abroad and CA/VO/I to maintain watch-list information contained in the CLASS system pertaining to security-related grounds of ineligibility.

1 FAM 254.2-2  Revocation and Coordination Division (CA/VO/SAC/RC)

(CT:ORG-382;   11-18-2015)

a. Coordinates communication between the interagency and missions abroad on the Visas Viper program.

b. Coordinates among missions abroad and interested Washington, DC agencies, including the Department of Homeland Security (DHS), the Intelligence Community, other offices with the State Department and the White House on security-related revocation requests for visa holders and issues pertaining to Department of State screening policies.

c.  Manages liaison programs with the INR watch and other U.S. Government agencies, including the National Counterterrorism Center (NCTC), the Terrorist Screening Center, and National Targeting Center.

d. Advises on prudential visa revocations under INA Section 221(I) and coordinates such cases among law enforcement and intelligence agencies.

1 FAM 254.2-3  Screening  Division (CA/VO/SAC/S)

(CT:ORG-382;   11-18-2015)

a. Renders security advisory opinions on the visa eligibility of aliens who may fall within the purview of subsections 212(a)(3)(A), (C), and (D) of the Immigration and Nationality Act (INA), which cover policy-related grounds of ineligibility, as well as section 306 of the Enhanced Border Security and Visa Entry Reform Act of 2002.

b. Renders security advisory opinions on the visa eligibility of aliens who require review due to their petitions as refugees, following-to-join asylees, or Iraq or Afghan Special Immigrant Visa (SIV) translator programs.

c.  Coordinates among missions abroad and interested Washington, DC agencies, including the Department of Homeland Security (DHS), the Intelligence Community, other offices with the State Department and the White House on policy, counterintelligence and non-proliferation inadmissibilities pertaining to visa applications.

d. Coordinates the flow of information between Interpol and missions abroad on foreign law enforcement watchlist information pertaining to visa applications.

e. Works with missions abroad and CA/VO/I to maintain watchlist information contained in the CLASS system pertaining to policy-related grounds of ineligibilities.

1 FAM 254.3  Office of Legal Affairs (CA/VO/L)

(CT:ORG-382;   11-18-2015)

a. Provides advice and assistance to the Deputy Assistant Secretary for Visa Services, the Visa Services Directorate, and to other officials of the Department in connection with the interpretation and administration of the immigration laws and provides legal advice on such matters in coordination with the Office of the Legal Adviser.

b. Recommends changes in immigration regulations and procedures implementing immigration legislation.

c.  Ensures uniform application of the immigration laws and regulations across individual cases, taking relevant policy considerations into account.

d. Coordinates with other parts of the Department and other Government agencies in the performance of functions relating to visa legislation, regulations, and advisory assistance.

e. Provides legal advice and leadership in developing procedures for, and in the processing of, visa applications and revocation requests involving human rights related visa eligibility grounds, coordinating with other interested offices and agencies across the U.S. government.

1 FAM 254.3-1  Legislation and Regulations Division (CA/VO/L/R)

(CT:ORG-382;   11-18-2015)

a. Reviews and prepares for publication in the Code of Federal Regulation or Foreign Affairs Manual, as appropriate, all visa regulations and guidance interpreting provisions of the immigration laws related to the issuance or refusal of visas in consultation with the Office of the Legal Adviser and subject to the Section 428 MOU's terms on approvals by DHS.

b. Recommends and drafts proposed amendments to existing immigration laws and regulations; assesses the effects of new visa legislation; and assists in the preparation of the visa segment of the Department's legislative program.  Monitors congressional activities related to visas.

c.  Researches and analyzes proposed legislation on visas and other immigration-related matters, briefing Department officials as needed, in coordination with the Office of the Legal Advisor.

d. Prepares reciprocity schedule provisions for posting online, supports CA/VO/I’s work on interagency datasharing, and updates forms related to visa applications.

e. Provides legal advice and leadership in developing procedures for, and in the processing of, visa applications and revocation requests involving sanctions-related visa eligibility grounds, coordinating with other interested offices and agencies.

1 FAM 254.3-2  Advisory Opinions Division (CA/VO/L/A)

(CT:ORG-359;   03-12-2015)

a. Renders advisory opinions to consular officers at posts abroad on questions (other than security matters) arising under the Immigration and Nationality Act (INA) in relation to visa applications.

b. When the division finds it appropriate, reviews at the request of interested third parties, including members of Congress and private attorneys, consular decisions in individual cases (other than those involving national security) and provides advice to consular officers abroad, as needed, based upon this review to try to ensure that the immigration law is applied in a uniform and proper manner.

c.  Monitors and reports on litigation arising from or otherwise related to the administration of immigration law by the Department or consular officers.  Supports the Office of the Legal Adviser in working with the Department of Justice in court cases filed against the Department of State that involve issues of immigration law and litigation arising out of requests for visa records.

d. Ensures compliance with the Freedom of Information Act, Privacy Act, and INA Section 222(f) confidentiality requirements as they relate to visa records, consistent with INA 222(f).

e. Consults and acts in coordination with other Department offices and U.S. Government agencies in matters (except national security) that relate to the interpretation and application of the Immigration and Nationality Act.

f.  Advises on non-security-related visa revocations and coordinates with other offices and overseas posts as appropriate.

 1 FAM 254.4  Office of Field Operations (CA/VO/F)

(CT:ORG-359;   03-12-2015)

a. Provides operational and policy guidance to the field in all visa-related matters.

b. Liaises with posts abroad, the Department, other U.S. Government agencies, and key public stakeholders concerned with visa matters.

c.  Develops and coordinates new and revised visa policy in conjunction with interagency partners and other stakeholders.

d. Monitors data on changes in political, economic, social, and other factors affecting post visa operations and travel patterns to the United States.

e. Oversees the administration of the Visa Lookout Accountability requirement for the Department.

f.  Manages CA/VO public outreach programs and coordinates CA/VO participation in outreach efforts.

1 FAM 254.4-1  Outreach and Inquiries Division (CA/VO/F/OI)

(CT:ORG-382;   11-18-2015)

a. Encourages and promotes legitimate travel through liaison targeted to key stakeholder groups, including business, education, sports, and Congress.

b. Coordinates with CA/P on visa-related outreach strategy and Congressional liaison.

c.  Manages CA/VO public outreach programs and coordinates CA/VO participation in public conferences and speaking engagements.

d. Oversees the processing of written inquiries from the public, U.S. Government agencies, foreign representatives, and Congress for information on visa policies, practices, procedures, regulations, and the status of individual cases; helps to resolve problem cases and to manage cases with high-level or Congressional interest.

e. Serves as point of contact on operational guidance for designated overseas visa sections.

1 FAM 254.5  Office of Domestic Operations  (CA/VO/DO)

(CT:ORG-382;   11-18-2015)

a. The Office of Domestic Operations provides guidance to and support for the domestic consular processing centers at National Visa Center (NVC) and Kentucky Consular Center (KCC).  These centers perform pre-processing of immigrant and nonimmigrant visa petitions and as well as pre-adjudication research and fraud research.  The domestic facilities support the field and do not have adjudication authority.

b. CA/VO/DO coordinates efforts to improve the security and efficiency of nonimmigrant visa, immigrant visa, and diversity visa processing at NVC and KCC, including expanding electronic processing and biometrics, improving fraud detection and implementing new statutory or Department security directives.  CA/VO/DO works on initiatives to identify roles that NVC and KCC can play to better support consular operations overseas and improve the integrity of the visa process.

c.  Assists the Managing Director in the preparation of strategic planning, operational planning, program evaluation, human resources, management control and budget documents.  Coordinates CA/VO cooperation with OIG and GAO.  Develops and executes the training and career development programs for CA/VO.  Coordinates CA/VO’s contracting activities.

d. Oversees CA/VO’s other domestic processing operations.

1 FAM 254.5-1  Kentucky Consular Center  (CA/VO/DO/KCC)

(CT:ORG-382;   11-18-2015)

KCC administers the annual Diversity Visa (DV) lottery program, manages the CA facial recognition program, reviews petition-based nonimmigrant visa applications, responds to public inquiries about DV cases, and serves as an incubator for pilot programs to improve consular processing.

1 FAM 254.5-2  National Visa Center  (CA/VO/DO/NVC)

(CT:ORG-382;   11-18-2015)

NVC consolidates and processes all current and non-current immigrant visa (IV) petitions, including orphan, fiancé (e) (K-1), and refugee/asylee petitions approved by U.S. Citizenship and Immigration Services (USCIS) service centers and district offices.  In addition, NVC reviews Affidavit of Support and civil documents, handles communications with IV applicants, beneficiaries and their designated representatives and schedules IV interviews.  Responds to public inquiries about non-immigrant and immigrant visa (expect DV) cases.

1 FAM 254.5-3  Diplomatic Liaison Division (CA/VO/DO/DL)

(CT:ORG-382;   11-18-2015)

a. Interprets and applies the provisions of immigration laws concerning visa issuance to foreign government and international organization officials and employees.  Coordinates with the Office of Protocol (S/CPR) and maintains liaison with the Department of Homeland Security (DHS) in matters pertaining to the diplomatic and visa status of foreign government and international organization officials.  Coordinates with the DHS and S/CPR on applications to change and extend visa status for those in A, G NATO, and TECRO E-1 visa categories or wishing to change into or out of those visa statuses; and coordinates with the DHS the granting of private employment privileges to dependents of international organization employees.

b. Issues and revalidates in the United States nonimmigrant visas as authorized by regulation and current visa processing guidance.  Adjudicates visa applications submitted to USUN in New York.  Advises visa officers regarding diplomatic and official visa cases.

c.  Adjudicates, in cooperation with the DHS, requests for visa or documentary waivers for nonimmigrants who are foreign government officials or international organization aliens according to 22 CFR 41.50.

d. Adjudicates remotely in the United States certain applicants who apply for nonimmigrant visas at overseas posts and who are eligible for the Interview Waiver Program.

1 FAM 254.5-4  Waiver Review Division (CA/VO/DO/W)

(CT:ORG-382;   11-18-2015)

Performs the functions vested in the Waiver Review Division of the Secretary of State as set forth in 22 CFR section 41.63.

1 FAM 254.5-5  Immigrant Visa Control and Reporting Division (CA/VO/DO/I)

(CT:ORG-382;   11-18-2015)

a. Administers the numerical limits on immigrants set by law; specifically allocates immigrant visa numbers and maintains records of their use; establishes and monitors allocation procedures; and compiles the totals of applicants on the visa waiting list.

b. Compiles statistics on worldwide immigrant (IV) and nonimmigrant visa (NIV) issuances and refusals from workload reports submitted by consular offices, and makes such information available through the annual report of the Visa Office and in response to specific requests for data.

c.  Prepares the Visa Bulletin, which is distributed monthly to Foreign Service posts and the public, with information on visa availability and related topics.

d. Provides analysis and assessments of proposed immigration reform legislation and the workload impact for overseas posts.

1 FAM 254.5-6  Web Unit (CA/VO/DO)

(CT:ORG-382;   11-18-2015)

a. Serves as CA/VO’s web content manager and handles all web policy matters for visa-related content on CA’s public website (travel.state.gov) and the unclassified internal website (CAWeb).  The unit maintains up-to-date and accurate visa-related content on both websites.  It coordinates with CA/P in its role as overall website manager for the public and internal websites, with other offices in the Department, and with other government agencies.

b. Manages and maintains the Post Internet Content Guidelines for Visa Services and coordinates with overseas posts as needed.

1 FAM 254.6  Office of Information Management and Liaison (CA/VO/I)

(CT:ORG-382;   11-18-2015)

a. Provides guidance and coordinates Visa Office policy on use and development of consular automated systems, internal and interagency visa data sharing, use of lookout data, biometrics and maintaining visa content on the classified web.

b. Maintains liaison concerned with the transfer of visa information, including visa applications, immigrant and nonimmigrant visa data and other Visa Office records and represents the Department of State in visa data sharing arrangements with other federal agencies.

c.  Establishes policies regarding the content and use of the Consular Lookout and Support System (CLASS) and the classified consular website; this includes the content and use of data exchanged between CLASS and other federal agencies.

d. Coordinates with the Office of Consular  Systems and Technology (CA/CST) on the development, maintenance, operation and replacement of the consular systems supporting visa work, and serves as a contact point for queries from other agencies regarding visa data and systems.

e. Manages access to the visa portion of the Consular Consolidated Database CCD and CCD data sharing with internal and external partners, particularly as it affects border and national security.

f.  Maintains and controls access to the CA/VO’s centralized files and records pertaining to visa and other immigration matters, stored at CA/VO headquarters and off-site; coordinates records management, under the VO/I Director, with other components of CA/VO and the Department.

1 FAM 255  DEPUTY ASSISTANT SECRETARY FOR OVERSEAS CITIZENS SERVICES (CA/OCS)

(CT:ORG-359;   03-12-2015)

a. Formulates policy and directs, coordinates, monitors, and provides emergency and nonemergency services to U.S. citizens residing or traveling abroad.  Within the realm of such services, OCS renders assistance to interested parties in the United States as appropriate.

b. Coordinates the evacuation of private U.S. citizens threatened by disasters abroad and coordinates the return and identification of remains of U.S. citizen disaster victims and other consular crisis management activities.

c.  Issues and disseminates Country Specific Information; Travel Alerts; Travel Warnings; Worldwide Cautions; and "routine" Messages, Security Messages, and Emergency Messages to U.S. citizens through the Consular Information Program.  Through this tiered program, the Department informs U.S. citizens/nationals of potential threats to their health or safety abroad to ensure Department, embassy, and consulate compliance with the Department’s No Double Standard Policy.

d. Makes determinations of acquisition and loss of nationality and documentation of U.S. citizens and U.S. non-citizen nationals.

e. Provides guidance to U.S. citizens, and leadership in the international community, on the consular aspects of children's services; fulfills U.S. treaty and international agreement obligations relating to children.

f.  Participates, with the Office of the Legal Adviser, in the interpretation and administration of laws, treaties, conventions, and regulations related to nationality matters and other services to U.S. citizens abroad.  Provides advice and guidance to U.S. embassies and consulates on the application and administration of the laws and regulations governing services to U.S. citizens abroad.

g. Supervises the development and implementation of policies and programs concerning consular protection, border security, nationality, and citizenship documentation.

h. Provides third-country representation and coordination of protecting power agreements in consular matters.

i.  Provides liaison services with Federal agencies including the coordination of the Federal benefits programs abroad.

1 FAM 255.1  Managing Director CA/OCS

(CT:ORG-382;   11-18-2015)

a. Serves as the senior manager for, and direct supervisor of, the Office of American Citizens Services and Crisis Management (CA/OCS/ACS), the Office of Children's Issues (CA/OCS/CI), and the Office of Legal Affairs (CA/OCS/L).  In addition, the Managing Director oversees three staff units:  Outreach and Training (CA/OCS/OT), Consular Crisis Management (CA/OCS/CCM), and OCS Program Management Office (OCS/PMO)):

(1)  Provides policy advice to the Deputy Assistant Secretary and calls attention to potential problems and emerging issues of importance relating to consular protection, nationality, and other OCS issues;

(2)  Serves as OCS liaison with counterparts in the Five Nations Group (Australia, Canada, New Zealand, the United Kingdom of Great Britain and Northern Ireland, and the United States) and facilitates international exchanges among Group members;

(3)  Supervises OCS strategic programs, systems, and budget planning.

(4)  Advises Foreign Service posts on OCS matters;

(5)  Ensures active contact with organizations and individuals concerned with OCS issues;

(6)  Plans and develops standards, programs, and succession planning and conducts employee development; and

(7)  Serves as OCS liaison with counterparts in the European Union and facilitates international exchanges among Group members.

b. OCS Outreach and Training (CA/OCS/OT):

(1)  Reports to the Managing Director;

(2)  Manages OCS public and congressional outreach activities, coordinating with CA/P, H, and OCS/L as appropriate;

(3)  Coordinates with the National Foreign Affairs Training Center (NFATC) on design and implementation of courses for instruction on consular protection of nationals; citizenship and nationality; overseas passport adjudication and issuance; and other OCS matters;

(4)  Works with the Office of Policy Coordination and Public Affairs (CA/P), the appropriate regional and functional bureaus, the Under Secretary for Public Diplomacy and Public Affairs (R), and the R family of bureaus and offices, L/CA, and CA/OCS/L to develop and carry out public diplomacy strategies in programs that include:

(a)  Media/information events;

(b)  Exchanges;

(c)  Speakers;

(d)  Electronic and televised dialogues;

(e)  Web sites;

(f)   Publications; and

(g)  Other available tools.

(5)  Crime Victim Assistance:

(a)  Under an MOU with the Department of Justice, coordinates outreach and training for consular victim assistance to victims of homicide, sexual assault, child abuse, domestic violence, armed robbery and assault, kidnapping, and other crimes in which the victim suffers serious physical injuries and/or emotional trauma;

(b)  Coordinates inter-agency liaison with the Department of Justice and U.S. victim compensation, counseling, and other assistance programs;

(c)  Manages, develops, and oversees the training of all consular personnel regarding victim assistance;

(d)  Coordinates with DS, M/FLO, and the Foreign Service Institute (FSI) regarding victim assistance training for non-consular personnel; and

(e)  Coordinates and implements OCS policy on victim assistance worldwide.

c.  OCS Program Management Office (CA/OCS/PMO):

(1)  Reports to the Managing Director;

(2)  Prepares OCS’ strategic plan;

(3)  Serves as OCS Representative, coordinating all contractual issues with CA/C and A/LM/AQM;

(4)  Serves as liaison to CA/CST on all OCS systems issues;

(5)  Represents OCS on the CA data share working group;

(6)  Formulates and executes the OCS budget and resource plan; and

(7)  Develops and executes the career development program for OCS staff.

d. Consular Crisis Management (CA/OCS/CCM):

(1)  Reports to the Managing Director;

(2)  Directs the OCS Duty Officer Program, which provides 24/7 assistance to U.S. citizens abroad, their families, and Foreign Service posts needing emergency advice and guidance;

(3)  Directs task forces and working groups organized to assist private U.S. citizens involved in crises abroad;

(4)  Provides assistance to Foreign Service posts during such crises as natural disasters, wars, terrorism, and other critical and life-threatening situations involving private U.S. citizens abroad;

(5)  Develops training programs and manages equipment for consular "fly-away teams" of experienced officers, ready to be dispatched to augment a Foreign Service post's staffing at the scene of an emergency;

(6)  Maintains liaison and planning and coordination on an interdepartmental and/or intergovernmental level on aviation disaster federal family assistance planning and operations, subject to guidance from Crisis Management Support (S/ES-O-CMS) and the bureau of Economic, Energy, and Business Affairs (EEB);

(7)  Has responsibility for testing and assessment of the Department's consular crisis management capabilities;

(8)  Coordinates with S/ES-O/CMS on planning and implementation of plans within the Department and the interagency community, through the Washington Liaison Group, for the protection and evacuation of U.S. citizens abroad in emergencies;

(9)  Maintains liaison and planning and coordination on an interdepartmental and/or intergovernmental level on crises such as natural disasters, wars, terrorism, and other critical and life-threatening situations involving private U.S. citizens abroad aviation disaster federal family assistance planning and operations, subject to guidance from Crisis Management Support (S/ES-O-CMS) and the bureau of Economic, Energy, and Business Affairs (EEB);

(10) Serves as OCS liaison with the Five Nations Group on consular crisis issues and facilitates international exchanges among Group members; and

(11) Serves as OCS liaison with counterparts in the European Union on consular crisis issues and facilitates international exchanges among Group members.

1 FAM 255.1-1  Office of American Citizens Services and Crisis Management (CA/OCS/ACS)

(CT:ORG-440;    01-31-2018)

a. Reports directly to the Managing Director of OCS.

b. Serves as OCS liaison with the Five Nations Group and facilitates international exchanges among Group members.

c.  Develops policies, procedures, and programs and provides guidance and direction to Foreign Service posts.

d. ACS consists of five divisions:

(1)  European and Eurasian Division (OCS/ACS/EUR);

(2)  Western Hemisphere Affairs Division (OCS/ACS/WHA);

(3)  Near East and South and Central Asia Division (OCS/ACS/NESCA);

(4)  East Asia and Pacific Division (OCS/ACS/EAP); and

(5)  Africa Division (OCS/ACS/AF).

e. Each geographic division performs a similar range of services for the countries assigned to its area:

(1)  Assistance to Arrestees:

(a)  Upon notification by a Foreign Service post of a U.S. citizen's incarceration, notifies relatives and others of the arrestee's situation, consistent with the Privacy Act, facilitates the transfer of funds as needed, and monitors the welfare, legal, and human rights of the arrestee;

(b)  Coordinates emergency medical and/or dietary assistance to U.S. citizens arrested and imprisoned abroad;

(c)  Analyzes patterns or incidents of abuse of U.S. citizen prisoners, access to justice, and corporal punishment and initiates and coordinates appropriate U.S. Government response;

(d)  Coordinates with the Office of the Legal Adviser, Office of Consular Affairs (L/CA), CA/OCS/L, and CA/P on issues regarding consular notification and access; and

(e)  Coordinates with OCS/L, L/CA, and regional bureaus and formulates response to allegations of mistreatment of prisoners, calls for release and other treatment matters.

(2)  Assistance in Death Cases:

(a)  Assists Foreign Service posts in identification and notification of next-of-kin in the event of a U.S. citizen death abroad;

(b)  Assists in making arrangements for the disposition of remains of U.S. citizens who die abroad;

(c)  Prepares analysis and recommendations regarding findings of Presumptive Death of Missing Persons under 22 U.S.C. 2715b (b) and 22 CFR 72.6.  Findings of presumptive death are cleared by CA/OCS/L and L/CA and require decision by CA/OCS/ACS Director and Managing Director; and

(d)  Reviews issuance of Consular Reports of Death Abroad (CRODAs) as appropriate.  Reviews revocation requests of CRODAs.

(3)  Financial Matters:

(a)  Administers three federal loan programs for destitute U.S. citizens abroad;

(b)  Arranges and assists in the repatriation of destitute U.S. citizens.  Adjudicates applications for repatriation, medical, or dietary assistance referred to the Department by Foreign Service posts abroad;

(c)  Manages Suspense Deposit Account program (OCS Trust), transmitting private funds in emergencies to U.S. citizens abroad, including deaths, arrests, health-related matters, and other emergencies; and

(d)  Implements 22 U.S.C. 2671(d) and 2670(j) regarding eligibility for loans and limitation of passport services pursuant to 22 CFR 51.60(2).

(4)  Medical Emergencies:

(a)  Coordinates with agencies of the U.S. Government, state, and local governments, and private organizations on the medical evacuation of nonofficial U.S. citizens and third country nationals abroad;

(b)  Conducts policy and program analysis in coordination with Oceans and International Environmental Scientific Affairs (OES), Medical Services (MED), and the Centers for Disease Control and Prevention (CDC) regarding pandemics and other threats to public health, including policies regarding shelter in place, quarantine, and consular notification and access; and

(c)  Coordinates with agencies of the U.S. Government, state, and local governments, foreign governments, and private organizations regarding assistance to and protection of mentally ill U.S. citizens abroad.

(5)  Repatriation of Destitute U.S. Citizens:

(a)  Coordinates with U.S. Department of Health and Human Services, Administration for Children and Families, Office of Refugee Resettlement and its designated agency or grantee, and U.S. state authorities to make arrangements for resettlement of eligible U.S. citizens returning from abroad who are destitute and/or mentally ill; and

(b)  Authorizes funding of travel of escorts under financial assistance loan programs.

(6)  Travel Warnings and Consular Information:

(a)  In coordination with the Regional Bureaus, Intelligence and Research (INR), Diplomatic Security (DS), and the Bureau of Counterterrorism (CT), analyzes patterns and tripwires regarding political unrest abroad, dangerous health conditions, pandemic, and other threats to the health and safety of U.S. citizens residing and traveling abroad;

(b)  Issues Travel Warnings, Alerts, Country Specific Information, and Worldwide Cautions; informs the public of adverse conditions or circumstances in a particular country; and

(c)  Ensures Department-wide compliance with the No Double Standard policy pursuant to Section 109 of the Aviation Security Improvement Act of 1990 (49 U.S.C. 44905).

(7)  Welfare and Whereabouts Inquiries:

(a)  Assists Foreign Service posts in locating U.S. citizens abroad, search and rescue operations, piracy and hostage-taking, shipping and seaman affairs, and providing emergency documentation to U.S. citizens abroad;

(b)  Initiates and monitors efforts to locate nonofficial U.S. citizens abroad about whom there is special concern, and notifies interested parties of results of search efforts, as permitted by privacy laws.  Informs U.S. citizens abroad about domestic emergencies;

(c)  Assists Foreign Service posts and U.S. citizens in addressing child abuse, abandonment, and neglect matters, and issues related to U.S. citizens at overseas youth or behavior modification facilities;

(d)  Coordinates U.S. response to requests for refuge at U.S. embassies and consulates abroad by endangered citizens, in particular in spousal abuse, child abuse, and forced marriage matters.  This requires direct interaction with Chief of Mission and the Assistant Secretary for Consular Affairs, other Department principals, and L/CA in accordance with 7 FAM 180; and

(e)  Coordinates with CA/OCS/L and posts abroad in provision of assistance to victims of crime and U.S. federal, state, local, and foreign victim assistance and compensation programs.

(8)  Nationality and Citizenship Determination:(a)   Adjudicates cases involving claims to U.S. nationality and related services referred to the Department by Foreign Service posts;

(b)  Makes determinations of the acquisition and loss of nationality on cases referred to the Department by Foreign Service posts and other U.S. Government agencies;

(c)  Approves and disapproves Certificates of Loss of Nationality (CLN) for loss of U.S. nationality cases arising abroad; CA/OCS/ACS is the only office in the Department of State authorized to make such findings; and

(d)  Determines entitlement of U.S. citizens residing abroad to passports and the provision of consular services.

(9)  Document Issuance:

(a)  Participates in the formulation of, and coordinates and implements policies and procedures regarding, the issuance abroad of U.S. passports, passport cards, and emergency travel letters; and

(b)  Formulates and implements policy and procedures regarding the approval and issuance of Consular Reports of Birth, and Consular Reports of Death.

(10) Nationality Liaison:

(a)  Provides information to U.S. nationals both in the United States and abroad concerning foreign nationality and, where necessary, recommends formal or informal representations to foreign governments on behalf of those U.S. citizens who, from the viewpoint of the U.S. Government, have been wrongfully inducted into foreign armies or who have been required to serve prison sentences in lieu of military service; and

(b)  Coordinates with other areas of the Department, in consultation with CA/OCS/L and L/CA, in providing guidance to U.S. and foreign officials in the interpretation of laws and international agreements on matters of nationality and U.S. document issuance abroad.

(11) Judicial and Notarial Services:

(a)  Provides assistance to U.S. citizens in need of judicial services abroad including execution of commissions and letters rogatory, authenticating documents, and providing lists of lawyers in foreign countries;

(b)  Advises U.S. consuls abroad on matters relating to service of process, subpoenas, and obtaining evidence for the courts of the United States; and

(c)  Acts as liaison for the Department of Justice and U.S. attorneys' offices in obtaining evidence from abroad for use in denaturalization and deportation cases of those individuals suspected of committing war crimes and crimes against humanity.

(12) Estates:

(a)  Provides guidance to consular officers on the provisional conservation and disposition of the foreign estates of U.S. citizens who die abroad; and

(b)  Serves as conservator and disposer of estates under 22 U.S.C. 2715c and 22 CFR Part 72.

(13) Property Claims:

(a)  Provides guidance to consular officers on property and other interests owned by U.S. citizens abroad;

(b)  Advises U.S. citizens on methods of obtaining documents from abroad in connection with property claims abroad; and

(c)  Responds to inquiries concerning complaints against businesses abroad.

(14) Third-Country Representation:

·         Is responsible for consular and administrative aspects of representation by a foreign government of the interests in the United States in a third country with which the United States has no consular and/or diplomatic representation.

(15) Overseas Voting:

·         Manages worldwide operation of the Federal Voting Assistance Program, 42 U.S.C. 197ff, for overseas U.S. citizens of voting age.

1 FAM 255.1-2  Office of Children's Issues (CA/OCS/CI)

(CT:ORG-440;    01-31-2018)

a. Reports directly to the Managing Director.

b. Serves as U.S. Central Authority (USCA) for the 1980 Hague Convention on the Civil Aspects of International Child Abduction (Hague Abduction Convention) and for the 1993 Hague Convention on the Protection of Children and Cooperation in Respect of Intercountry Adoption (Hague Adoption Convention).

c.  Formulates and coordinates policy, provides direction to posts on international parental child abduction cases and intercountry adoption policy issues.

d. Fulfills U.S. treaty obligations and provides guidance and leadership on consular aspects of international parental child abduction and intercountry adoption.  This Office formulates and develops policies and programs, and in consultation with other Department offices such as L/CA, CA/OCS/L, and CA/VO and other U.S. government agencies such as USCIS, DOJ, and DOD, provides direction to Foreign Service posts regarding all laws, regulations, and procedures regarding issues pertaining to international parental child abduction and intercountry adoption, and performs the following responsibilities:

(1)  Participates in the formulation and coordinates the development and implementation of authorized children's issues programs pertaining to intercountry adoption and international parental child abduction, e.g., preventing international parental child abduction and assisting in intercountry adoption cases with other areas of the Department, and Federal, State, and local governments and with appropriate foreign organizations and governments, including Health and Human Services (HHS), which utilizes the Federal Parent Locator Service to aid in the search for abducted children believed to be located in the United States;

(2)  In consultation with L/CA and CA/OCS/L, provides and coordinates substantive and technical direction to consular officers abroad in the effective application and administration of laws, treaties, and regulations governing the prevention and resolution of cases involving international parental child abduction and intercountry adoption; and

(3)  Coordinates the entry of information into the Automated Visa Lookout System (AVLOS) on abducting parents under section 212(a)(9)(c) of the Immigration and Naturalization Act (INA).  Coordinates the entry and removal of child custody lookouts in the Bureau's passport name-check system.

e. International Parental Child Abduction:

(1)  In conjunction with the Special Advisor for Children's Issues, CA/P and OCS/OT, coordinates materials that assist Congress in understanding bureau and office policies, actions, operations, and requirements.  Also analyzes the implementation and operation of the Hague Abduction Convention in other countries;

(2)  Issues the Annual Compliance Report to Congress regarding the Hague Abduction Convention pursuant to 22 U.S.C. 9001-9009; 22 U.S.C. 9101-9141.  Responds to Congressional requests for information related to Office programs;

(3)  Formulates and implements policies aimed at protecting and advancing U.S. interests by effective management of U.S. bilateral and multilateral consular relations through negotiated agreements and other initiatives in the fields of international parental child abduction and intercountry adoption in coordination with CA/OCS/L and L/CA;

(4)  Assists parents and coordinates with foreign Central Authorities in both outgoing and incoming Hague Abduction Convention cases;

(5)  Manages the review and acceptance of new accessions by foreign states to the Hague Abduction Convention.  For countries that accede to the Convention, the U.S. must accept the accession before the treaty enters into force between the two countries.  CA/OCS/CI has primary action on the review process in coordination with L/CA and CA/OCS/L;

(6)  Assists left-behind parents (LBP) whose children have been abducted to or from countries that are not Hague Abduction Convention parties;

(7)  Manages prevention activities aimed at combating international parental child abduction, in coordination with law enforcement, courts, and parents;

(8)  Manages the Children’s Passport Issuance Alert Program (CPIAP), which allows parents or legal guardians who register their children in the program to be notified if the other parent, or someone on their behalf, applies for a U.S. passport for their under 18-year old child; and

(9)  Works closely with the law enforcement community and non-governmental organizations on individual cases and broader policy and resource issues.

g. Intercountry Adoption:

(1)  Coordinates the Department’s policies on intercountry adoptions within the Department (OCS/L, VO, FPP, geographic bureau desk officers, L/CA, and others), and with consular officers in the field;

(2)  Coordinates intercountry adoption policy with other U.S. Government agencies (particularly DHS, HHS, and CDC), state governments and regulatory agencies, other countries of origin and receiving countries, and the international community;

(3)  Provides information on foreign adoption requirements to parents seeking to adopt children from overseas and to congressional offices seeking country-specific information about adoption processing;

(4)  Provides information on outgoing cases under the Convention;

(5)  Consults and coordinates, as appropriate, with parents, posts, VO, DHS, the adoption community, and congressional staffers to develop and implement strategies to inform all interested parties about adoption changes, or developments;

(6)  Issues an annual report to Congress concerning intercountry adoptions;

(7)  CI is responsible for handling the day-to-day functions of the U.S. Central Authority for the Convention.  CI responsibilities include:

(a)  Liaison and cooperation with other Central Authorities;

(b)  Liaison with and oversight of the Accrediting Entities that accredit/approve adoption service providers to perform services in Convention adoptions and monitor such adoption service providers during their periods of accreditation or approval;

(c)  Management of the Adoption Tracking System (ATS) and liaising with users;

(d)  Provision of technical assistance to countries of origin; and

(e)  Provision of training in Hague adoptions to consular officers.

h. The Office of Children’s Issues is divided into the following divisions and branches:

(1)  Adoption Division;

(2)  Outgoing Abductions Western Hemisphere Division;

(3)  Outgoing Abductions Eastern Hemisphere Division; and

(4)  Incoming Abductions and Prevention Division:

(a)  Incoming International Parental Child Abductions Branch; and

(b)  Abduction Prevention and Children's Passport Alert Program Branch.

1 FAM 255.1-3  Office of Legal Affairs (CA/OCS/L)

(CT:ORG-389;   04-04-2016)

a. Reports directly to the Managing Director.

b. Office of Legal Affairs (CA/OCS/L) provides advice and guidance on the procedural and substantive aspects of the functions for which CA/OCS and its counterparts at posts abroad are responsible.  This office clears with the Office of the Legal Adviser on all matters having significant legal content, thereby ensuring that legal advice and interpretations of treaties, statutes, and regulations provided by CA/OCS are consistent with the legal position of the Department:

(1)  Policy:

(a)  Conducts policy analysis that covers broad areas of our consular policy abroad;

(b)  Develops policies and provides technical guidance and instruction, as well as legal advice, both within CA/OCS and to posts abroad concerning the administration and implementation of laws on citizenship, protection, and welfare of U.S. citizens traveling and residing abroad;

(c)  Identifies issues that require the formulation of new policy guidance;

(d)  Conducts broad analytical studies of regional or functional issues which have impact on several regions and merit an effort to develop broad principles for general application;

(e)  Collaborates with regional and functional bureaus in preparation of policy papers and briefing material for meetings and trips by Department principals and visits of senior foreign officials;

(f)   Seeks to ensure that memoranda presented to Departmental principals contain the fullest range of policy options and suggestions for alternative courses;

(g)  Assists in the preparation of public addresses and other material for public appearances by the Secretary, the Deputy Secretary, and other principal officers.  Coordinates statements and talking points for public occasions;

(h)  Acts as volume coordinator for Volume 7 of the Foreign Affairs Manual (7 FAM - Consular Affairs), and relevant CFR provisions.  Reviews and prepares for publication in the FAM all consular protection, passport, citizenship, nationality, children’s issues, protection and welfare of U.S. citizens, and other OCS issues.  Gives general instructions for interpreting consular law, regulations, policy, and practice;

(i)   When appropriate, renders advice to the public, posts abroad, and to CA/OCS staff on issues and cases on the full range of CA/OCS responsibilities;

(j)   Drafts briefing materials on consular protection, nationality, border security, and citizenship documentation issues for Bureau and Department principal officers;

(k)  Participates in studies on current and long-range consular policy, strategic, and budget planning and programming; and

(l)   Represents the bureau on various interdepartmental and intra-departmental planning and programming committees.

(2)  Legislation:

(a)  Proposes legislation to promote consular efficiency by clarifying existing provisions or proposing new enactments to remedy inequities;

(b)  Responds to Office of Management and Budget (OMB) requests for views on proposed legislation, including preparation of testimony and coordinates replies to questions of appropriate Congressional committees;

(c)  Works, in coordination with the Bureau of Legislative Affairs (H) and other relevant bureaus, with legislative committee staffs to answer questions and assess potential impact of proposed legislation;

(d)  Interprets and assists in implementing new laws, including formulation of any necessary implementing regulations; and

(e)  Monitors activities in the Congress related to OCS issues.

(3)  Treaties and Agreements:

(a)  Participates with the Office of the Legal Adviser (L) and geographic bureaus in the preparation and negotiation of consular-related treaties, conventions, and other agreements;

(b)  Develops supporting documentation and testimony necessary to ensure Senate approval of such agreements;

(c)  Formulates any necessary implementing regulations and otherwise monitors and promotes full compliance with terms of the agreement;

(d)  Administers prisoner transfer treaties in coordination with the Department of Justice (DOJ);

(e)  Advises on and coordinates the bureau position in support of the Bureau of International Organization Affairs (IO) and the Office of the Legal Adviser on Private International Law (L/PIL) on matters affecting the region that fall within the purview of international organizations, principally the Hague Conference on Private International Law, the Organization of American States and the Council of Europe.  Serves, as appropriate, as the adviser for the Bureau during the annual sessions of the Hague Conference:

·         Advises IO and L/PIL regarding composition of and instructions to U.S. delegations to certain international organizations and conferences.

(f)   Coordinates actions under the Secretary of State’s delegation of authority to the Assistant Secretary of Consular Affairs to declare a foreign country reciprocal for the purposes of bilateral child support agreements, September 5, 1997 (From the Secretary to CA and L) and 42 U.S.C. 659a International Support Enforcement, Public Law 104–193, title III, 371(a), Aug. 22, 1996, 110 Stat. 2252);

(g)  Drafts and negotiates, in concert with the Office of the Legal Adviser and regional bureaus, Protecting Power Agreements for Third Country Representation of U.S. Interests;

(h)  Coordinates with SSA on negotiation of Social Security Totalization Agreements; prepares and obtains Circular 175 authority to conclude agreements; prepares transmittal package for White House approval; transmits package to the Senate in coordination with the Bureau of Legislative Affairs;

(i)   Drafts and negotiates, in concert with the Office of the Legal Adviser, bilateral arrangements and agreements concerning protection of nationals; and

(j)   Prepares analysis and recommends accepting foreign country accessions under the Hague Conventions.

(4)  Nationality Determinations:

(a)  Conducts analysis of complex acquisition and loss of U.S. nationality cases;

(b)  Conducts reconsiderations in acquisition and loss of U.S. nationality in complex cases;

(c)  Renders advisory opinions and guidance to posts, CA/OCS, CA/PPT, L/CA, and United States Citizenship and Immigration Services (USCIS) to ensure consistency of interpretation and uniform application of evidentiary standards to promote equity of treatment under the law;

(d)  Pursuant to 22 CFR Part 50, as revised by 73 FR 26196, October 28, 2008, performs functions previously assigned to the Board of Appellate Review (L/BAR), which was eliminated by this regulation;

(e)  Coordinates with FBI, IRS, and USCIS regarding notification of findings of loss of nationality as required by law; and

(f)   Sits as a hearing officer in cases involving U.S. nationality claims against the U.S. Government.

(5)  Liaison with Other Agencies:

(a)  Administers the Overseas Federal Benefits Program and works with paying agencies on all matters pertaining to claims and benefits programs abroad:

·         Coordinates on payments to beneficiaries overseas; and

·         Coordinates on the operation of regional federal benefits officers at U.S. embassies abroad for claims and non-claims taking posts.

(b)  Coordination of overseas Foreign Service assignments and medical and Diplomatic Security clearances for Regional Federal Benefits Officers seconded from federal benefits paying agencies;

(c)  Represents CA/OCS, as well as the Bureau and Department as appropriate, in meetings and negotiations with other Federal (DOJ, Department of Homeland Security (DHS), HHS, Social Security Administration (SSA), Veterans Affairs (VA), Office of Personnel Management (OPM), National Transportation Safety Board (NTSB), DOD, Treasury), state, and local agencies;

(d)  Ensures the provision of an adequate, regular flow of information to posts abroad on U.S. Government policies, policy deliberations, and diplomatic exchanges from Washington, especially on matters that may result in negotiations and representations abroad; and

(e)  Coordinates with the Centers for Disease Control and Prevention, National Center for Health Statistics, and the National Association for Public Health Statistics regarding policies concerning consular reports of birth and death and implementation of 49 U.S.C. 30301, the REAL ID Act of 2005 (the Emergency Supplemental Appropriations Act for Defense, the Global War on Terror, and Tsunami Relief, 2005, Public Law 109-13, 119 Statutes at Large 231, 302 (2005) and 22 U.S.C. 4807, Intelligence Reform and Terrorism Prevention Act of 2004 (IRTPA), Public Law 108-458, 118 Statutes at Large 3638).

(6)  Coordination with Office of the Legal Adviser:

(a)  Maintains contact with L/CA and other offices of L (L/PIL; L/LEI; L/T; L/DL; L/EB; L/OES; L/EMP; L/M; L-H/EX) to facilitate communication between line officers and L offices, especially when technical and/or legal issues are involved;

(b)  Works with L to develop Department positions on litigation, legislation, treaties, agreements, and precedent-setting nationality determinations;

(c)  Following consultation with L, ensures that agreed-upon legal guidance is disseminated and properly implemented by CA/OCS and posts abroad;

(d)  Prepares OCS annual submission to the Department of State Unified Agenda on regulations; and

(e)  Analyzes annual developments in consular protection and nationality law and contributes to the Office of the Legal Adviser Digest of U.S. Practice in International Law.

(7)  Freedom of Information Act and Privacy Act; Records Liaison and Information Collection:

(a)  Serves as Privacy Advocate for the Bureau of Consular Affairs;

(b)  Advises the Assistant Secretary on privacy issues and policies;

(c)  Provides Bureau principals expertise concerning Personal Identifiable Information (PII) aspects of consular policy issues and initiatives;

(d)  Responds to inquiries from posts and CA colleagues regarding the PII implications of consular policies and processes;

(e)  Ensures that CA managers and staff apply PII policies, standards, and guidance in a uniform and consistent manner;

(f)   Consults with and advises foreign embassies and other agencies on consular-related privacy and information issues;

(g)  Serves as the point of contact on privacy issues for offices outside of CA;

(h)  Represents CA as a Subject Matter Expert on the Department’s PII Working Group;

(i)   Administers Freedom of Information and Privacy Act (FOIA) casework for CA/OCS;

(j)   Provides guidance to line officers regarding operational issues having FOIA implications after consultation with L and A/GIS/IPS/RL/RC, as appropriate;

(k)  Prepares the CA/OCS Statement of Routine Uses and Prefatory Statement regarding the Privacy Act in the Federal Register;

(l)   Serves as OCS records liaison; and

(m) Serves as OCS Information Collection liaison, responsible for development of forms and compliance with the Paperwork Reduction Act and Paperwork Elimination Act for OCS.

(8)  Litigation:

(a)  Prepares litigation reports, as appropriate, for submission to L; works with L and other interested parties to assist in formulating the Department's position and strategy in court cases involving CA/OCS issues;

(b)  Advises U.S. Government attorneys, including participation at hearings and trials, on operational and legal aspects of CA/OCS work;

(c)  Advises operational entities within Consular Affairs of significant court decisions, including their precedent value;

(d)  Administers the service of process provisions of the Foreign Sovereign Immunities Act (28 U.S.C. 1608; 22 CFR 93);

(e)  Coordinates with the Department of Justice and state and federal prosecutors regarding service by consular officers abroad of subpoenas on U.S. citizens and lawful permanent residents abroad under 28 U.S.C. 1783; 22 CFR 92.86;

(f)   Provides guidance to the Department of Justice and foreign chiefs of mission in Washington and foreign ministries abroad regarding foreign requests for judicial assistance in the United States under 28 U.S.C. 1781 and U.S. requests under 28 U.S.C. 1696 and 28 U.S.C. 1782 and the Hague Service and Evidence Conventions and Inter-American Convention on Letters Rogatory;

(g)  Advises on the operation of the Hague Apostille Convention; and

(h)  Exercises the Assistant Secretary of State for Consular Affairs’ role as Central Authority for the bilateral treaties on return of stolen aircraft and vehicles.

(9)  Consular Testimony and Release of Documents:

(a)  Exercises duties under the Secretary of State’s Delegation of Authority No. 1-211 With Respect to Testimony and Document Production (From the Secretary to CA) (1994) pertaining to all CA/OCS records and pertinent records of U.S. embassies and consulates; and requests for testimony;

(b)  Provides formal legal declarations for use in U.S. courts regarding OCS and consular protection functions abroad with concurrence of the Assistant Secretary and the Office of the Legal Adviser;

(c)  Coordinates OCS response to special information requests from Congress and other U.S. Government agencies;

(d)  Coordinates, with the Office of the Legal Adviser, authorization for release of documents and consular testimony in U.S. courts; and

(e)  Coordinates, with the office of the Legal Adviser, authorization for release of documents and consular testimony in foreign courts.

(10) Family Notification Act:  Serves as the representative of the Secretary of State in the Intelligence Community (IC), in coordination with Intelligence and Research (INR) and L/LEI concerning the Family Notification Act and violent crimes (See 22 U.S.C. 2715a).

(11) Children’s Legal Issues:

(a)  Provides legal, policy, and program analysis and coordination regarding the operation of The Hague Child Abduction Convention and Hague Adoption Convention;

(b)  Manages the judicial network with U.S., state, and foreign judges concerning the Hague Abduction Convention;

(c)  Manages the International Child Abduction Attorney Network to locate legal representation for incoming abduction cases;

(d)  Provides legal analysis and advisory opinions regarding the Child Citizenship Act of 2000 and the Two Parent Consent to Application for a Passport for a Minor statute and regulation;

(e)  Provides legal analysis regarding U.S. and foreign legitimation laws to OCS, PPT, and posts abroad;

(f)   Represents the Department in bilateral and multilateral negotiations and inter-agency – intra-agency matters on children’s legal issues; and

(g)  Provides legal, policy, and program analysis and guidance regarding child exploitation, abuse, neglect, and abandonment.

(12) No Fly and Selectee Lists:

(a)  Provides guidance for consular officers overseas to follow when they receive information regarding potential terrorist activity by U.S. citizens and U.S. Lawful Permanent Residents (LPRs); and

(b)  Coordinates with the Terrorist Screening Center, Department of Homeland Security, Customs and Border Protection and other agencies on information sharing and mandatory reporting.


1 FAM Exhibit 251.2  
Bureau of Consular Affairs (CA)

(CT:ORG-465;   08-07-2018)