5 FAH-2 H-500
MANAGING DIPLOMATIC TELECOMMUNICATIONS SERVICE (DTS) DATA CIRCUITS

5 FAH-2 H-510

DTS NETWORK

(CT:TEL-44;   03-31-2016)
(Office of Origin:  DTS-PO)

5 FAH-2 H-511  NETWORK DESCRIPTION

(CT:TEL-31;   06-06-2012)
(Uniform all agencies)

The Diplomatic Telecommunications Service (DTS) network is a system of integrated networks (voice, switch, and router) supporting foreign affairs agency headquarters in Washington, DC, and U.S. diplomatic missions abroad.  The DTS network rides over terrestrial, Internet, and satellite circuits that are further segregated into shared and dedicated customer circuits.  Department of State telecommunications circuits, as well as telecommunications links to support all other foreign affairs agencies at U.S. diplomatic missions abroad, are integrated into the DTS network.

5 FAH-2 H-512  DIPLOMATIC TELECOMMUNICATIONS SERVICE PROGRAM OFFICE (DTS-PO)

(CT:TEL-31;   06-06-2012)
(Uniform all agencies)

As directed by Congress, 22 U.S.C. Chapter 80, the purpose and duties of DTS-PO shall be to carry out a program for the establishment and maintenance of a diplomatic telecommunications system and communications network (DTS network) capable of providing multiple levels of service.  It must meet the wide ranging needs of all U.S. Government agencies and departments at diplomatic facilities abroad, including national security needs for secure, reliable, and robust communications capabilities.

5 FAH-2 H-512.1  DTS Customer Service Desk

(CT:TEL-44;   03-31-2016)
(Uniform all agencies)

The DTS Network Operations Center (NOC) is the DTS network's central point of contact for circuit activation, upgrades, maintenance, and troubleshooting.  The NOC, located at DTS-PO, is a 24/7/365 operation (i.e., 24 hours a day, 7 days a week, 365 days per year, including holidays):

(1)  Toll free: 1-800-438-7457

(2)  Direct: 703-278-1599

(3)  International Voice Gateway (IVG):  671-1599

(4)  Defense Switched Network (DSN): 294-9000, 8, 671-1599

(5)  Unclassified fax 703-278-1334

(6)  Secure voice and fax 703-278-1698

(7)  Email: DTS-PO-NOG-NMD-NOC@state.gov (or DTS-PO/NOG/NMD/NOC in the GAL).

5 FAH-2 H-512.2  Regional Relay Facilities (RRF)

(CT:TEL-44;   03-31-2016)
(Uniform all agencies)

All circuitry in the DTS network is through eight Regional Relay Facilities (RRFs), which provide physical connectivity to DTS subscribers.  The RRFs are:

·         GTS (Global Telecom) Beltsville, Beltsville, MD

·         RRF Brandy, Culpeper, VA

·         RRF Miami (Terremark), Miami,FL

·         RRF Croughton, Croughton, UK

·         RRF Frankfurt, Egelsbach, Germany

·         RRF Opana, HI

·         RRF Guam, Guam

5 FAH-2 H-512.3  DTS-PO Representatives at Post

(CT:TEL-31;   06-06-2012)
(Uniform all agencies)

The Information Programs Center (IPC) and Information Technical Center (ITC) staffs serve as DTS representatives for customer support, operations, and maintenance of the DTS network at posts.

5 FAH-2 H-512.3-1  DTS Customer Representative

(CT:TEL-44;   03-31-2016)
(Uniform all agencies)

The IPC Staff (IMO/IPO/IPS/IMS, see 5 FAH-2 H-128):

(1)  Is the DTS customer's point of contact at post;

(2)  Ensures all DTS customer issues at post are addressed;

(3)  Communicates customer issues and concerns to DTS-PO;

(4)  Advise customers to coordinate with their perspective headquarter to formally apply for circuit upgrades or new installations, and

(5)  Coordinate new circuit activation for subscribers and maintain customer interface control documents and records which indicate the type of DTS service for each subscriber.

5 FAH-2 H-512.3-2  DTS Technical Representative

(CT:TEL-31;   06-06-2012)
(Uniform all agencies)

The ITC (or IPC Staff in the absence of an ITC Staff):

(1)  Is responsible for the operational readiness of the DTS network systems and associated circuitry;

(2)  Coordinates troubleshooting for DTS network problems;

(3)  Ensures that wiring and installation standards are met; and

(4)  Informs DTS-PO and all concerned offices, as appropriate, of telecommunications technical problems.

5 FAH-2 H-512.4  DTS-PO Training Academy (DTA)

(CT:TEL-44;   03-31-2016)
(Uniform all agencies)

a. The DTS-PO training academy provides field and local personnel with hands-on proprietary network communications equipment training.  The DTS offers residential courses year-round in Warrenton, VA, and online courses for those serving at our U. S. embassies and consulates worldwide.

b. The email contact for DTA is DTS-PO_NOG_NMD_DTA@state.gov (or DTS-PO/NOG/NMD/DTA in the GAL).  Their phone number is 540-428-4740.

5 FAH-2 H-513  DTS NETWORK

(CT:TEL-44;   03-31-2016)
(Uniform all agencies)

a. DTS-PO’s new network architecture, known as Onyx and replaces FASTNet, offers three transport options: terrestrial, satellite and Internet, which serve to support the diversity of its customers' requirements.  Service offering at each site varies depending on the state of modernization of the installed DTS infrastructure and the maturity of the local commercial infrastructure.  The DTS network is a "network of networks".

b. The Onyx architecture was designed to improve the availability, quality of service, and security of the DTS Network.  This network is Internet Protocol (IP) based which better aligns with industry practices and customer requirements.  Non-IP services, such as voice and bit-synchronous circuits have been adapted for transport over IP.

5 FAH-2 H-514  DTS International Voice Gateway Network Service

(CT:TEL-31;   06-06-2012)
(Uniform all agencies)

The International Voice Gateway (IVG) network is a private international telephone network directly linking the Department of State with posts abroad.  DTS-PO established the network to provide a cost-effective, U.S. Government-controlled and switched telephone service for foreign affairs agencies.  The IVG network supports a variety of dialing schemes and provides posts access to the domestic public switched telephone network (PSTN).  The central switch at the USOFFICE GTS Global Telecom in Beltsville, MD provides the dial tone and switching for IVG trunks (see 5 FAH-2 H-641).

5 FAH-2 H-515  DTS EQUIPMENT REPAIR AND RETURN PROCEDURES

(CT:TEL-44;   03-31-2016)
(Uniform all agencies)

DTS-PO no longer utilizes Technical Requisition (TechReq) for satellite systems and FASTNet/ONYX replacement parts.  The DTS-PO Return Materials Authorization (RMA) provides replacement parts and support for all DTS-PO satellite and baseband systems without the need of a telegram.  The preferred method is to contact the NOC which will submit a ticket to the appropriate group.

5 FAH-2 H-516  DTS FASTNet Equipment

(CT:TEL-31;   06-06-2012)
(Uniform all agencies)

Report outages of all equipment located in the FASTNet/Onyx rack directly to the DTS-PO Network Operations Center (NOC).  The NOC will open a ticket indicating the specific symptoms.  This ticket number will track the outage while going through the DTS-PO process of testing, preparing and shipping a replacement for equipment located within the FASTNet/Onyx rack(s).

5 FAH-2 H-517  DTS OUTAGE AND RESTORATION REPORTING REQUIREMENTS

(CT:TEL-44;   03-31-2016)
(Uniform all agencies)

a. All DTS locations (RRF, ATO and posts) can discontinue all field reporting requirements contained in the DTS reporting guide publication, to include all SATCOM reporting via telegram.  This is due to the continued development of remote capabilities, incident management and evolution in monitoring technologies.

b. Posts and RRF’s should contact the DTS-PO NOC for all circuit maintenance, incident management and local activities (i.e.: total facility power outages, satellite entry terminal and network equipment outages, or similar outages impacting the network).

c.  SATCOM reporting and site specific vital information should continue to be collected at the post level.  DTS-PO encourages post to maintain a running weekly log, which will be instrumental in the event of troubleshooting connectivity issues and/or satellite related outages locally.  In addition, remember that post satellite communication terminals are a key asset to the livelihood of posts communication connectivity so the first line of defense is a proactive satellite and radome preventive maintenance schedule.  DTS-PO’s maintenance branch is currently working a comprehensive preventative maintenance program for post locations with satellite terminals (including radomes) and will publish this information to all locations when finalized.

5 FAH-2 H-518  OTHER DATA CIRCUITS

(CT:TEL-31;   06-06-2012)
(Uniform all agencies)

See 5 FAM 500, Telecommunications, or 5 FAM 800, Information Systems Management, for information regarding other circuitry topics not discussed in this handbook.

5 FAH-2 H-519  UNASSIGNED