UNCLASSIFIED (U)

5 FAH-2 H-420

TELEGRAM DELIVERY PRECEDENCE

(CT:TEL-54;   05-16-2017)
(Office of Origin:  IRM/BMP/GRP/GP)

5 FAH-2 H-421  AUTHORIZED PRECEDENCE DESIGNATORS

(CT:TEL-54;   05-16-2017)
(Uniform all agencies)

The authorized precedence designators are:  FLASH, NIACT IMMEDATE, IMMEDIATE, and ROUTINE.  (See 5 FAH-1 H-232.4, Precedence, for information on these precedences and how to apply them.)

5 FAH-2 H-421.1  How to Handle High-Precedence (FLASH and Night Action (NIACT) IMMEDIATE) Telegrams

(CT:TEL-54;   05-16-2017)
(Uniform all agencies)

a. When you receive an incoming high-precedence telegram, notify the responsible action office or officer upon receipt of the telegram, regardless of the time of day or night.  You must acknowledge receipt of the high-precedence telegram.

b. See 5 FAH-1 H-232.4 for more information on the use of high precedence.  (See 5 FAH-2 H-422 for information on processing telegrams after business hours.)

5 FAH-2 H-421.2  Additional Information Regarding Night Action (NIACT) IMMEDIATE Telegrams

(CT:TEL-54;   05-16-2017)
(Uniform State/USAID)

a. NIACT IMMEDIATE telegrams require immediate action by the destination office(r), regardless of the time of day or night.  Only the action addressee(s), for whom the NIACT is intended, must take immediate action.  Other action addressees will process the telegram during business hours.

b. For outgoing NIACT telegrams, the drafter must include in the first paragraph of the telegram text the justification for using NIACT.

c.  See 5 FAH-1 H-232.4 for more information on the use of the NIACT IMMEDIATE precedence.

5 FAH-2 H-422  GUIDANCE FOR RESPONDING TO hIGH-PRECEDENCE TELEGRAM ALERTS

(CT:TEL-54;   05-16-2017)
(Uniform all agencies)

a. The post's alert roster personnel receive the high-precedence telegram as well as the action recipients.  When an action post receives a high-precedence telegram, SMART initiates the alert process, which involves outreach to one or more of the post's alert roster personnel and administrators listed on the post's Manage Alert Roster page.  To contact alert roster personnel, SMART uses the preferred method (text, call, or Department of State email address) specified in their user properties.

b. Only an alert roster member, post administrator, or MSMC administrator can satisfy the alert.  When an action recipient opens the telegram, the alerting process is not stopped.  Until an alert roster member opens the telegram or a post or MSMC administrator marks the telegram as having been read, notifications to the alert roster personnel and duty officer repeat every 10 minutes, up to 50 minutes.  After that, MSMC administrators will continue their efforts to contact an alert roster member.

c.  See SMART Administrator Online Help, Alerting Details, for more information about responding to high-precedence alerts.

5 FAH-2 H-423  Contacting the Department’s Executive Secretariat’s Operations Center (S/ES-O)

(CT:TEL-54;   05-16-2017)
(Uniform State/USAID)

a. If you want to communicate urgent information to S/ES-O you should first telephone S/ES-O.  A telephone call can take less time than processing a telegram.  After placing the call, you should then send a telegram to establish an official record of the contact.

b. The S/ES-O telephone number, (202) 647-1512, rotates through 25 lines, so it can answer all calls as quickly as possible.

5 FAH-2 H-424  THROUGH H-429 UNASSIGNED

UNCLASSIFIED (U)